Francis Mbugua Njoki
Professional Housekeeper
Nairobi
Summary
Experienced Housekeeping Supervisor and Attendant with a proven track record of maintaining high cleanliness standards and managing teams effectively. Seeking a position where I can leverage my extensive experience in overseeing operations, training staff, and ensuring exceptional guest satisfaction. Committed to contributing to a well-organized and hygienic environment, while enhancing operational efficiency and service quality.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
House Keeping Supervisor
St Regis
01.2022 - 05.2024
- I oversee and coordinate the daily housekeeping operations to ensure cleanliness and maintenance standards
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Increased employee performance through effective supervision and training.
- I manage and train housekeeping staff, delegating tasks and providing guidance
- I inspect guest rooms and public areas to ensure they meet quality and safety standards
- I handle inventory management for cleaning supplies and equipment, and address any maintenance or guest issues that arise.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Placed orders for housekeeping supplies and guest toiletries.
House Keeping Attendant
St Regis
03.2021 - 12.2021
- I cleaned and maintained guest rooms and public areas to ensure they met cleanliness standards
- I followed established procedures for laundry and inventory management
- I reported maintenance issues and restocked supplies as needed
- I provided excellent customer service by responding to guest requests and addressing their concerns.
- Received positive feedback from guests regarding the cleanliness and comfort of their accommodations, reinforcing company standards for exceptional service.
- Adhered to eco-friendly practices in cleaning methods and product usage, supporting the hotel's commitment to sustainability efforts.
- Maintained clear communication with supervisors about completed or outstanding tasks in a timely manner.
- Improved cleanliness and guest satisfaction by providing thorough and efficient housekeeping services.
House Keeping Attendant
Hilton hotel
01.2019 - 02.2021
- I followed cleaning schedules and protocols to ensure all areas were thoroughly sanitized
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Reduced room turnover time by efficiently organizing daily tasks and prioritizing room assignments based on check-out times.
- I arranged and replenished supplies in guest rooms and common areas
- I coordinated with other staff members to meet the needs of guests efficiently
- I documented and reported any damages or maintenance issues to management.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Education
Hospitality management -
Icon Training Center
Qatar 10.2024 - 12.2025
Skills
- Time Management
- Cleaning techniques
- Department coordination
- Adaptability
- Communication
- Problem-Solving
- Leadership and Team Management
- Inventory Management
- Time Management
- Staff evaluations
- Chemical handling
- Customer service
References
Sameer Khan
project manager
+97430759057.
Timeline
Hospitality management -
Icon Training Center
10.2024 - 12.2025
House Keeping Supervisor
St Regis
01.2022 - 05.2024
House Keeping Attendant
St Regis
03.2021 - 12.2021
House Keeping Attendant
Hilton hotel
01.2019 - 02.2021
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