Books
Fraciah Wakonyo
Customer Support Specialist
Nairobi, Nairobi Province,30
Summary
Adept at enhancing customer experiences, I leveraged CRM tools at Influx Inc to foster strong client relationships, achieving significant repeat business. Skilled in customer service and active listening, my proficiency in live chat support and meticulous attention to detail in transcription have consistently improved operational efficiency and customer satisfaction. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Influx Inc
03.2019 - Current
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Responded to customer calls and emails to answer questions about products and services.
Front Office Executive
Monroe Kenya Limited
05.2016 - 01.2019
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
Transcriptionist
Infosense Kenya Limited
03.2014 - 04.2016
- Enhanced transcription accuracy by diligently proofreading and editing final documents.
- Followed specific guidelines and style rules to meet clients' requirements and maintain consistency.
- Verified accuracy of transcribed material prior to finalization.
- Optimized transcription process by utilizing advanced software tools, resulting in increased productivity.
Education
No Degree - Business Administration
Compuera College
Nairobi, Nairobi Province, Kenya 04.2001 -
No Degree - Information Technology
KCITI CAMPUS
04.2001 -
Skills
Customer service excellence
Interests
Travelling
Hiking
Timeline
Customer Support Specialist
Influx Inc
03.2019 - Current
Front Office Executive
Monroe Kenya Limited
05.2016 - 01.2019
Transcriptionist
Infosense Kenya Limited
03.2014 - 04.2016
No Degree - Business Administration
Compuera College
04.2001 -
No Degree - Information Technology
KCITI CAMPUS
04.2001 -
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