Compassionate and dedicated caregiver with over a decade of experience providing exceptional in-home care to elderly and disabled patients. Proven track record in enhancing the quality of life for patients through personalized care plans, effective communication and a commitment to maintaining a safe and supportive environment. Adept at managing medical conditions, administering medication and offering emotional support to patients and their families.
Hi, I’m
Foustina M Mateli
Nairobi
Summary
Overview
13
years of professional experience
1
Certification
Work History
Vectrus
Food Service Supervisor
03.2024 - Current
Job overview
- Keeping guest and work areas clean, organized, and sanitized per established standards.
- Reducing food waste by implementing proper inventory tracking and storage practices.
- Maintaining compliance with company policies and procedures for food safety, sanitation, and quality.
- Maintaining health and food safety standards at all stages, from storage through delivery.
- Closely monitoring food safety procedures ensuring consistent adherence to HACCP guidelines, preventing foodborne illnesses.
- Ordering new supplies and food to maintain service levels.
- Boosting employee morale by providing ongoing training, support, and performance feedback to staff members.
- Enhancing overall dining experience by attentively addressing customer concerns or complaints, taking appropriate actions to rectify issues and prevent future occurrences.
- Identifying team weak points and implemented corrective actions to resolve concerns.
- Establishing and managing team schedules and shift assignments.
- Delivering in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Tracking food production levels, meal counts, and supply costs.
- Streamlining order processing and improved overall service flow with effective communication between kitchen and front-of-house teams.
Makindu Nursing Home
Senior Caregiver
06.2020 - 09.2023
Job overview
- Coordinate with healthcare professionals to ensure accurate medication administration and medical follow-ups, reducing readmission rates by 25%.
- Develop and implement personalized care plans for over 50 patients, improving their daily living activities and overall well-being by 30%.
- Train and supervise 15 new caregivers, resulting in a 20% increase in team efficiency and patient satisfaction.
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Maintained accurate documentation of patient care activities for regulatory compliance purposes.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Provided safe mobility support to help patients move around personal and public spaces.
- Improved patient health outcomes through diligent monitoring and timely intervention.
- Developed strong rapport with patients and families, fostering trust and open communication.
- Collaborated with healthcare team members to provide comprehensive care plans for each patient.
- Managed multiple priorities simultaneously while remaining focused on delivering exceptional quality care.
- Assisted disabled clients to support independence and well-being.
ICAP
Medical Social Worker
03.2016 - 09.2019
Job overview
- Assisted over 40 clients with daily activities, including bathing, grooming and mobility, leading to a 95% satisfaction rate.
- Managed client schedules and appointments, ensuring timely medical visits and enhancing care coordination.
- Implemented safety protocols and conducted regular home safety checks, reducing accident incidences by 40%.
- Completed psychosocial evaluations and needs assessments.
- Offered crisis intervention services to address urgent concerns related to mental health, substance abuse, or domestic violence issues.
- Connected patients with community resources, ensuring access to essential services such as housing, healthcare, and financial assistance.
- Developed cultural competence through ongoing professional development opportunities, providing culturally sensitive services to diverse patient populations.
- Maintained detailed documentation of client progress, adhering to strict confidentiality guidelines in compliance with HIPAA regulations.
- Explained medical care options to help families make informed healthcare decisions.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
- Organized clinical documentation, treatment plans, and referrals.
06.2012 - 02.2015
Job overview
- Provided 24/7 care for a bedridden patient, improving their quality of life through constant companionship and tailored care routines.
- Administered medications and managed dietary requirements, achieving a 100% compliance rate with medical prescriptions.
- Collaborated with physical therapists to develop and execute rehabilitation exercises, resulting in a 15% improvement in the patient's mobility.
Education
USA
No Degree from Caregiving
08-2022
University Overview
AlisonUSA
No Degree from Culinary Arts
08-2020
University Overview
PIVOT Institute of Social WorkMachakos County- Kenya
No Degree from Diploma in Social Work And Community Development
01-2012
University Overview
Makueni Girls High SchoolMakueni
No Degree from Kenya Certificate of Secondary Education
11-1994
University Overview
Skills
- Patient care and assistance
- Medication management
- Nutrition and meal preparation
- Record keeping
- Safety and compliance
- Emotional support
- Communication and compassion
- Problem-solving
Certification
- ServSafe Certified
Refferees
Refferees
Available upon request
Timeline
Food Service Supervisor
Vectrus
03.2024 - Current
Senior Caregiver
Makindu Nursing Home
06.2020 - 09.2023
Medical Social Worker
ICAP
03.2016 - 09.2019
06.2012 - 02.2015
No Degree from Caregiving
Alison
No Degree from Culinary Arts
PIVOT Institute of Social Work
No Degree from Diploma in Social Work And Community Development
Makueni Girls High School
No Degree from Kenya Certificate of Secondary Education
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