Fondo Kalama Renson

• Enhanced program effectiveness by collaborating with colleagues to review and revise curriculum content regularly.
• Increased participant engagement by incorporating interactive activities and group discussions into sessions.
• Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
• Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
• Identified areas in need of improvement and implemented solutions.
• Contributed to improved team performance by facilitating workshops on communication, collaboration, and problem-solving techniques.
• Provided constructive feedback to participants during debriefing sessions, fostering personal growth and skill development.
• Promoted continuous learning within the organization by sharing best practices and lessons learned from various facilitation experiences.
• Implemented feedback mechanisms to continuously improve quality and relevance of programs offered.
• Conducted post-event evaluations to gather feedback and implement improvements for future sessions.
• Strengthened community relations by organizing events that brought together diverse groups for dialogue and learning.
• Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
• Enhanced team productivity by leading engaging training sessions focused on effective communication strategies.
• Enhanced participant retention by developing engaging follow-up materials and activities.
• Facilitated breakthrough moments for participants with carefully crafted group activities and discussions.
• Achieved notable improvement in team cohesion, guiding groups through conflict resolution exercises.
• Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
• Empowered participants to apply learned concepts in their professional and personal lives through practical application exercises.

• Gathering financial data and documentation, calculate financial ratios, set up payment plans and monitor progress of existing loans.
• Maintained and built close relationships with customers through regular contact and visits.
• Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
• Led successful marketing campaigns to drive new business acquisition and deepen existing client relationships.
• Monitored, followed-up and escalated cases to meet customer response commitments.
• Contributed to the growth of the branch''s assets under management by consistently meeting sales targets.
• Liaised with clients by phone, email and text messaging to meet client needs and define expectations.
• Established strong client relationships by conducting regular meetings and providing exceptional customer service.
• Improved client onboarding experience by streamlining documentation processes and setting clear expectations from the outset.
• Increased loan approvals by diligently assessing creditworthiness and recommending suitable lending options.
• Promoted a positive work environment through open communication, fostering collaboration among team members.
• Assisted branch manager in developing strategic initiatives aimed at increasing overall profitability while maintaining excellent service standards.
• Retained valuable customers by identifying opportunities for account expansion and addressing areas of concern before they escalated.
• Exceeded key performance indicators through diligent follow-up, effective negotiation, and a strong focus on meeting client expectations.
• Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
• Participated in staff meetings to discuss innovative strategies to improve services.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• Networked to identify potential new clients and expand geographic territories.

• Handled day-to-day accounting processes to drive financial accuracy.
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Gathered financial information, prepared documents, and closed books.
• Reconciled accounts and reviewed expense data, net worth, and assets.

• Improved overall user experience by creating engaging, informative, and visually appealing content pieces.
• Developed targeted content strategies that aligned with overall business objectives and goals.
• Streamlined the content production process, resulting in increased efficiency and output.
• Optimized existing content for better engagement rates by updating headlines, CTAs, images, or layout where necessary.
• Facilitated open communication among team members through regular meetings and progress updates.
• Edited and revised wide array of content for accuracy, clarity and consistency.
• Acquired in-depth knowledge of content areas to provide effective edits.

• Maintained an organized workspace by consistently updating databases, filing systems, and other office tools as needed.
• Increased accuracy in record-keeping through meticulous attention to detail while entering patient data into the system.
• Assisted in maintaining updated records by verifying all necessary information with patients and healthcare providers.
• Enhanced patient trust through diligent verification of personal information at each point of contact.
• Developed a strong rapport with patients by providing empathetic support during their visit.

• Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
• Created and designed quizzes, tests and projects to assess student knowledge.
• Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
• Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
• Increased student interest by incorporating real-world examples into lessons and connecting material to relevant experiences.
• Cultivated critical thinking skills through challenging assignments that required analysis, synthesis, and evaluation of information from various sources.
• Fostered supportive and inclusive classroom environment, leading to improved student engagement and participation.
• Assessed students' progress and provided feedback to enhance learning.
• Created positive and safe learning environment for students by setting and enforcing classroom code of conduct.

• Reduced discrepancies in financial statements by conducting thorough account reconciliations and adjusting entries.
• Improved efficiency of accounts payable and receivable processes, resulting in faster payment collection and vendor payments.
• Collaborated with external auditors during annual audits, providing accurate documentation for efficient review process.
• Prepared accurate financial reports for management review, enabling informed decisionmaking.
• Maintained compliance with regulatory requirements by staying up-to-date on changing tax laws and filing deadlines.
• Provided journal entries and performed accounting on accrual basis.
• Tracked funds, prepared deposits and reconciled accounts.

GPA:

• Awarded certificate of completion with a second class honers- upper division