Folawiyo Lawal
Summary
Experienced ServiceNow Developer with a strong background in ITSM, ITOM, and tool integrations. Proven ability to support ServiceNow standup, configuration, and maintenance, as well as develop and enhance workflows, dashboards, and reporting functionalities. Skilled in ServiceNow Discovery, software development, and automation tools. Holds a DoD Secret Security Clearance (or eligible to obtain) with experience working in secure DoD environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Software Engineer – ServiceNow Focus
[Employer]
02.2024 - Current
- Developed and deployed ServiceNow applications while ensuring compliance with DoD security standards.
- Worked with JIRA, Git, and Confluence to manage development workflows and documentation.
- Implemented automation and CI/CD processes to enhance ServiceNow deployment efficiency.
- Assisted in software security updates and STIG compliance.
- Provided technical support for ServiceNow platform enhancements and bug fixes.
ServiceNow Developer
[Employer Name]
01.2023 - 02.2024
- Supported the standup, configuration, and implementation of ServiceNow ITSM, ITOM, and related modules.
- Developed and maintained forms, reports, views, workflows, groups, and roles.
- Created and configured integrations with external tools, such as Elastic, Netcool, and Kafka.
- Assisted with business process re-engineering to migrate ticketing and order management to ServiceNow.
- Designed and maintained dashboards and automated reporting, including scheduled reports.
- Conducted system upgrades, patching, and ongoing maintenance for ServiceNow applications.
- Analyzed and interpreted customer data to improve customer experience and network performance.
- Collaborated with cross-functional teams to propose ServiceNow solutions aligned with business needs.
Education
Bachelor of Science - in
University Name
01-2020
Skills
- ServiceNow Development & Administration
- ServiceNow ITSM, ITOM Modules
- ServiceNow Discovery
- OMT (Order Management Tracking) & TNI (Telecommunications Inventory) (Nice to Have)
- Workflow Design & Business Process Automation
- Tool Integrations (Elastic, Netcool, Kafka, etc)
- DevOps, DevSecOps, CI/CD Pipelines
- AWS Cloud Implementations
- Automation (Ansible)
- Software Engineering & Secure Code Development (STIG Compliance)
- JIRA, Git, Confluence
Affiliations
- Professional Memberships ServiceNow Community Member DevOps
Certification
- Security+ Certification (or equivalent DoD 8570 IAT II) – [Issuing Organization]
- ServiceNow Certified System Administrator – [Issuing Organization]
- AWS Cloud Practitioner (Preferred) – [Issuing Organization]
Additional Information
Security Clearance & Work Authorization
- Active DoD Secret Security Clearance OR eligibility to obtain
- Must be able to commute to Scott AFB, IL, Ft. Meade, MD, or Ogden, UT for on-site support as needed
References
Available upon request.
Timeline
Software Engineer – ServiceNow Focus
[Employer]
02.2024 - Current
ServiceNow Developer
[Employer Name]
01.2023 - 02.2024
Bachelor of Science - in
University Name
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