Hi, I’m
Florence Waiganjo
Nairobi
Summary
An accomplished and dedicated professional with over 10 years of experience in gender equality and women's economic empowerment, mostly within the context of marginalized ASAL counties in Kenya. Extensive experience in managing complex programs meant to institute gender-responsive policies and promote women's economic empowerment, particularly the development of inclusive care policies targeting vulnerable groups such as children, persons with disabilities, communities affected by FGM, and the elderly. Have managed to successfully lead multidisciplinary teams, design and implement strategic plans, and engage key stakeholders in leading impactful changes.
Fluent speaking and writing skills in both English and Swahili, high communication and analytical skills, independently and/or as part of a team.
Overview
20
years of professional experience
Work History
Kajiado County Government
County Executive Committee Member: Public Service Social Services Administration and Inspectorate
01.2021 - 01.2022
Job overview
- Initiatives Pioneered under SDG 3, 9 and 11 that relate to:
- Developed and launched the Village Administration bill.
- Activated Automated Alcoholic Drinks Control Board licenses to avoid revenue leakage.
- Helped establish the Alcoholic Drinks Control Board Fund that saw the introduction of rehabilitation centres in our urban areas.
- Empowered the youth during COVID-19 to sensitise them on the COVID-19 guidelines and helped them make masks and sanitizer through Vocation Training Centres
- About 1000 youths benefitted.
- Chaired the committee that helped establish two of the county municipalities; Ngong & Kajiado.
Kajiado County Government
County Executive Committee Member: Gender, Social Services Tourism Wildlife And Culture
01.2019 - 01.2021
Job overview
- Initiatives Pioneered under SDG5, 10, 11, 15 and 17 that relate to:
- Pioneered Anti-FGM Policy.
- Developed the Gender Mainstreaming Policy.
- Developed the Women Economic Empowerment Fund (WEEF), which eventually led to collaboration with Family Bank, with Ksh140 million as funding, which greatly empowered our women at the bottom of the pyramid in a massive way.
- Worked with NACADA (National Authority for the Campaign against Drug Abuse) to establish the Alcoholic Drinks Control Act.
- Established a policy that enhanced our Disability Fund from Ksh10 million to Ksh50 million so as to reach out to more vulnerable people.
- Automated data collection in the Persons with Disability Fund.
- In partnership with Kenya Wildlife Services (KWS), we build capacity in our community to enhance co-existence with wildlife
- Through this we empowered the youth by having them take the role of Community Rangers.
- To protect our elephants, we collaborated with Bonham Foundation and built a 1,000 km fence at Kimana to protect the community from human-wildlife conflict.
- Revived the Maasai Council of Elders (LAIGWANAK)
- We were able to successfully preserve our culture and communication from the County Government of Kajiado, and this makes information dissemination to the ground easier.
- Through my leadership, we received the certificate of conscription of Maasai rites of passage from the United Nations Educational Scientific and Cultural Organization (UNESCO).
- Re-branded and launched our cultural centre at the Amboseli National Park, where the Maasai culture is now exhibited
- Negotiated revenue share for the community in line with SDG-sustainable development objectives.
Kajiado County Government
County Executive Committee Member For Water, Irrigation, Environment And Natural Resources
01.2017 - 01.2019
Job overview
- Initiatives Pioneered under SDG 6, 17 that relate to:
- Collaborated with Ewaso Nyiro Development Authority [ENSDA] to revive Oloolaiser Water Company and successfully carried out reticulation projects in both Kajiado West Sub-County and Kajiado North Sub-County.
- Achieved significant enhancements to water reticulation in Kajiado East through effective collaboration with Olkejuado Water Company, the National Government, and Nairobi Water Company.
- Strengthened Namanga's water supply by partnering with the Water Trust Fund through the Namanga Water Company.
- Successfully established a water company called Oloitoktok Water and Sewerage Company, in partnership with Athi Water Services.
- In partnership with the National Government, we pioneered the “MAJI AWARDS” to ensure sustainable water projects in our county, which is an arid area.
- Implemented groundbreaking projects in line with SDG 1, 5 and 15 which included:
- Implemented a specialized team dedicated to the conservation and sustainable use of County's natural resources
- Played a key role in planting and nurturing over 13 million tree seedlings across the County.
- Launched the 'WAMAMA TUJIINUE' program, which successfully tackled deforestation by offering alternate income opportunities for charcoal burners while promoting the adoption of renewable energy sources.
- In partnership with various communities, facilitated the revitalization and beautification of urban areas through successful implementation of the 'TUAJIBIKE' initiative.
- In partnership with UN Women and private sector, successfully implemented 'TAKA NI MALI INITIATIVE' program, enabling women and youth to create sustainable income sources from recycled materials.
- Established strong relationships with key stakeholders to facilitate collaboration on shared objectives and drive optimal business outcomes.
County Government of Kajiado
Chief Officer For Trade, Industrialization and Cooperative Development
03.2014 - 06.2017
Job overview
- Drove innovative campaigns addressing SDGs 9, 10, and 17.
- Expanded Sacco's presence throughout the county to effectively manage market welfare and cleanliness.
- With access to credit from the Sacco's, members achieved self-sufficiency by expanding their businesses, leading to timely payment of wages and a subsequent boost in County Revenue Collection alongside well-maintained markets.
- Revamped the calibration process for fuel stations and water bowsers throughout the county by implementing an advanced calibration unit. Incorporated regular random inspections to uphold fair trade policies, resulting in a substantial monthly revenue increase of 20%.
- Developed and executed automation process for Single Business Permit Licensing as a joint effort with Safaricom
- Implemented an efficient online application system to improve convenience for customers and eliminate revenue leakages for the county.
- Facilitated smooth cross-border operations by partnering with the East African Communities (EAC) to establish a one-stop border post in Namanga
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Improved employee engagement with proactive communication, regular feedback, and team-building activities.
Cfc Stanbic Bank, Nairobi
Customer Service & Relations Officer
05.2010 - 01.2013
Job overview
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Delivered high-quality training programs, enhancing employee skill sets and contributing to professional development efforts.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
- Improved team morale and performance with consistent feedback and recognition of achievements.
Com 21 LTD
Business Development Manager
01.2007 - 04.2010
Job overview
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
Episode Home Entertainment Ltd
Operations Manager
01.2004 - 01.2007
Job overview
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Tazama Solar Ltd
Director
01.2002 - 01.2004
Job overview
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Spearheaded innovative approaches to resource allocation and strategic planning.
Education
KCA University
Master of Science in Corporate Management
University Overview
Period: 2015 - 2017
United States International University-Africa (USIU)
Bachelor of Science in Business Administration (Management)
University Overview
Period: 2004 - 2007
The Kenya Polytechnic
Diploma in Marketing and Communication
University Overview
Period: 1999 - 2001
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership & Development
- Client Relationships
- MS Office
- Integrity and Honesty
- Analytical Thinking
- Strategic Planning
- Customer Relationship Management
- Project Leadership
- Work Planning and Prioritization
- Analysis & Evaluation
- Cultural Awareness
- Forecasting and Reporting
- Teamwork and Collaboration
- Excellent Communication
Transitoryworkexperience
- Com 21LTD, Business Development Manager (Telecommunication), January 2007 - April 2010
- Episode Home Entertainment Ltd, Owner and Manager, January 2004 - January 2007
- Tazama Solar Ltd, Director, January 2002 - January 2004
Training
- Customer Service Course
- Customer Relation Management
- Fraud Detection and Protection course
- ESAMI- Public procurement process and finance management programme
- International Saemaul Undong Training Program’ held in South Korea on community development
- Value Links Introductory Training Seminar
- Effective Leadership for Impactful Service and Project Delivery
- Kenya School of Government
Timeline
County Executive Committee Member: Public Service Social Services Administration and Inspectorate
Kajiado County Government
01.2021 - 01.2022
County Executive Committee Member: Gender, Social Services Tourism Wildlife And Culture
Kajiado County Government
01.2019 - 01.2021
County Executive Committee Member For Water, Irrigation, Environment And Natural Resources
Kajiado County Government
01.2017 - 01.2019
Chief Officer For Trade, Industrialization and Cooperative Development
County Government of Kajiado
03.2014 - 06.2017
Customer Service & Relations Officer
Cfc Stanbic Bank, Nairobi
05.2010 - 01.2013
Business Development Manager
Com 21 LTD
01.2007 - 04.2010
Operations Manager
Episode Home Entertainment Ltd
01.2004 - 01.2007
Director
Tazama Solar Ltd
01.2002 - 01.2004
KCA University
Master of Science in Corporate Management
United States International University-Africa (USIU)
Bachelor of Science in Business Administration (Management)
The Kenya Polytechnic
Diploma in Marketing and Communication
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