FLORENCE OMUSUTIA OMOLO

• Managed emails, scheduled appointments, and maintained calendars for team members
• Organized and maintained digital files, documents, and databases
• Prepared and edited correspondence, reports, and presentations for board
• Handled basic bookkeeping tasks such as invoicing and expense tracking
• Arranged travel and accommodation for local and international staff as required
• Supported project managers in planning, organizing, and executing projects
• Monitored project timelines, milestones, and deliverables
• Assisted in preparing project proposals, budgets, and timelines
• Coordinated communication among team members, clients, and stakeholders
• Tracked project expenses and ensured adherence to budgetary constraints
• Conducted research and gathered data relevant to projects
• Prepared and distributed progress reports and updates to stakeholders
• Facilitated communication within the team and across departments
• Scheduled and coordinated virtual meetings, conference calls, and webinars
• Took meeting minutes, distributed agendas, and followed up on action items
• Served as point of contact for inquiries from clients, partners, and vendors
• Maintained accurate and up-to-date project documentation and records
• Generated reports, presentations, and other materials as needed
• Ensured documentation complied with company standards and guidelines
• Provided technical support and assistance with virtual collaboration tools
• Assisted team members in utilizing project management software effectively.
• Increased stakeholder satisfaction with efficient coordination of project meetings, presentations, and workshops.
• Maximized use of resources by coordinating procurement activities such as vendor selection, contract negotiation, and purchase order management.

• Customer service: Attending to customer requests and inquiries for financing, maintenance, and other related products as part of customer service
• Administration: Oversee all office and administrative functions when Branch Manager is away including spot checks i.e., counting and verification of cash reserves in the vault and tellers’ tills
• Asset and Liability Portfolio: Maintain and sustain a portfolio of both Asset and Liability customers
• Business Development: Focusing on new customers and relations while increasing “wallet share” of the existing customers

Achievements:

Grew the branch portfolio by 80% achieving a target of 55 new accounts per month

Supervised and mentored a team of 3 direct sales representatives.

• Asset and Liability Portfolio Growth and management: Sustain and grow a portfolio of both Asset and Liability customers worth over Kes
• 5billion, building long-term relationships founded on efficient and reliable support for their businesses
• Business Development: Execute integrated sales, relationship, and credit strategies that are aligned with the Business Banking business plan to achieve desired revenue and service hurdles
• Team Support: Provide support to team members’ portfolios in their absence and all office management
• Document Verification: Reviewing all information, documentation, and loan application package obtained from the applicant for adequacy, completeness, and compliance with all requirements
• Loan Proposal: Preparing the loan write-up and financial analysis for review and approval by the Credit Risk Analyst/ Credit Committee
• Oversee fulfillment of all condition’s precedent to loan disbursement

Achievements:

Acquired and maintained a portfolio worth Kes 2bn, growth of 80%

Supervised and mentored a team of 3 executive trainees.

• Statutory compliance: Minimizing excesses to be within Central Bank of Kenya's regulatory requirements
• Controlling and monitoring day-to-day operations in the overdraft accounts and ensuring no unauthorized debits are allowed
• Customer service: Attending to customer requests and inquiries for financing, account maintenance, and other related products as part of customer service
• Administration: Manage all office correspondence from other departments, branches, and customers.