Florence Ndanu
Nairobi
Summary
Dynamic software developer with hands-on experience from Kocela Ltd, specializing in software development, cloud computing, and software testing. Proven ability in API development and defect management, complemented by excellent communication skills. Passionate about delivering high-quality solutions and enhancing user experiences through innovative mobile applications and robust testing methodologies.
Overview
2
2
years of professional experience
1
1
Certification
Work History
AWS Re/Start Program | AWS Cloud Skills Development
AWS Cloud
01.2025 - Current
- Gaining hands-on experience with AWS services, including EC2, S3, Lambda, and more, with a focus on cloud computing and solutions architecture.
- Building foundational cloud skills, including deployment, security, and optimization of cloud-based applications.
- Engaging in hands-on projects and collaborating with fellow learners to simulate real-world scenarios in cloud-based solutions.
Junior Software Developer| QA Intern
Kocela Ltd
05.2024 - 12.2024
- Developed and tested a music application, handling both the web platform for artist management and the mobile app for customer interaction, ensuring seamless functionality
- Tested and debugged a music streaming platform, ensuring smooth integration for artist content uploads and customer streaming
- Performed functional, performance, and API testing using tools like Postman, validating data flow and integration across the platforms
- Collaborated with cross-functional teams to align test cases with business requirements and ensure timely issue resolution
- Conducted defect tracking, provided post-deployment feedback, and reported on test results to optimize project delivery
Enterprise Customer Support
Jamii Telecommunication
Nairobi
09.2023 - 03.2024
- Provided first-line technical support to customers, troubleshooting and resolving network connectivity issues within established SLAs
- Leveraged knowledge of network protocols and basic device configuration to diagnose and resolve customer problems efficiently
- Managed customer support tickets, ensuring timely updates and clear communication, leading to improved customer satisfaction
- Utilized CRM systems to streamline customer interactions and enhance service delivery
- Flexible in adapting to network changes, while maintaining patience and empathy in customer support
Education
Bachelor's of Science - Information Technology
Karatina University
11.2023
Skills
- Software Testing and Quality Assurance
- Cloud Computing (AWS re/Start)
- Issue Reporting and Defect Management
- Java (Spring Boot)
- Android Studio
- Version Control: Git, Bitbucket
- API Development and Testing (Postman)
- Excellent communication
- HTML, CSS
- Functional & Non-Functional Testing
- IT project management
- Test Case Development
- Mobile development
Certification
- AWS Cloud Practitioner - In Progress
Timeline
AWS Re/Start Program | AWS Cloud Skills Development
AWS Cloud
01.2025 - Current
Junior Software Developer| QA Intern
Kocela Ltd
05.2024 - 12.2024
Enterprise Customer Support
Jamii Telecommunication
09.2023 - 03.2024
Bachelor's of Science - Information Technology
Karatina University
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