Traveling and working across cultures
Florence Mukiria
Human Resources Business Partner
Nairobi
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including labor law compliance, employee relations Talent Management and Labor Relations among others. Effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow management skills. Thrives on mentoring business leaders with proven success at understanding unique Leader needs to establish genuine relationships as indispensable partner.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Human Resources Business Partner
Coca Cola Beverages Africa (CCBA-Kenya
2021.09 - 2023.10
- Accountable for end to end Business Partnering processes in two factories
- Closed Four (4) CBAs (Collective Bargaining Agreement) in two Years for the two factories/Plants I supported
- Responsible for Human Resource Planning, resolution of under/over staffing matters, dispute resolution with Unions/Local Labour Office or between employees and end to end disciplinary processes and outcomes.
- Managed an out of Court Settlement for 3 Labour Cases.Responsible for liaising with internal and external legal departments to respond to complaints of harassment, discrimination, employee grievances and Court attendance.
- In charge of end to end employee life-cylce processes. Conducted both joiner & exit interviews with employees and acted on the areas identified for improvement.
- Established & Initiated the use of HR Analytics to aid in decision making such as on joiners,turnover rates,age,diversity and inclusion and initiatives for each of the use of HR Analytics to aid in decision making such as on joiners,turnover rates,age,diversity and inclusion and initiatives for each of the identified areas.
- Managed the Talent Development initiatives in the factories including succession planning,change management initiatives,Organizational Development and leadership development.
- Integrated talent management process to include detailed analysis of potential talent gaps and development of career plans to identify and retain current talent and attract outside talent to business.
- In charge of conducting employee engagement surveys. Created and implemented forward-thinking initiatives to improve employee engagement based on survey outcomes.Moved the employee Engagment score to 81% from 63%
- In charge of SGP-Human Rights Audits to ensure compliance, implementing corrective actions and identification of deficiencies to mitigate further audit risks. Passed all audits in 2 years.
- In charge of providing payroll inputs, offering compensation and benefits advise for the two plants supported
- Advisor to managers to achieve compliance with organizational policies,current knowledge of industry regulations, providing clarifying information and recommending necessary changes.
- Fostered positive work environment through comprehensive employee relations programs.
Human Resources Business Partner
APA Insurance Company Limited
2018.10 - 2021.08
- Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is well maintained.
- Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meets all legal and labor regulations and requirements.
- Lead in staff welfare activities touching on mental health, sports and family care
- Capacity building, staff training, and development
- Developing and managing staff employment contracts based on the various projects that have diverse completion/termination dates and extensions.
- Developing role profiles and job specifications for all organizational jobs (in liaison with departmental heads) and maintaining the HR database.
- Management of leave liability and advisory to departmental heads on any risks.
- Ensure all employee files are up to date with required employee documentation in line with the Labor laws and maintained centrally for organizational- random file audits to ensure compliance
Assistant Manager Learning and Talent Development
British American Insurance Company (BRITAM) Kenya Limited
2015.06 - 2017.11
- Spearheading the team of Oracle consultants to perform user friendly tests for the ERP system(E-learning, Self-Service, Performance Management Systems).
- Inducting and On boarding new staff
- Developing partnerships with external service providers/trainers in order to contribute to training needs. Training Evaluation
- Content development, training of trainers(TOT),database maintenance
- Spearheading Products and Services Training across the business including agents and partners.Ensuring strict adherence to Performance Management Cycle,Preparing reports on new hires, training, performance management etc as required.
Senior Learning and Development Officer
Telkom Kenya Limited
2008.11 - 2015.06
- Development and coordination of companywide training and development programmes to improve on skills and future leadership skills. Managing the training calendar, training needs analysis collection.
- Editing staff magazine –E-pamoja.Providing leadership in the instructional delivery and enhancement of curriculum in order to ensure that best practices in training are reflected in development and learning.
- Developing instructional materials based on adult learning theories & ADDIE,delivering training when needed eg Product Training,Customer Service Training
- Planning and facilitating workshops, training opportunities and other staff development opportunities within and outside Kenya. Training evaluations and sharing training reports
- Recognizing and rewarding excellent performance through continued performance appraisal
- Identify reward criteria for all staff based on Company, Departmental and individual performance
- Managing human resource department projects.Trainer and Project Member-Mobile Money
Call Center and Retail Agent
Safaricom Kenya Limited
2005.10 - 2008.11
- Training and guiding new staff and assisting customers on the M-pesa product.
Education
MBA - Human Resources Development
University of Nairobi
Nairobi 2009.05 - 2009.12
Bachelor of Education (B.ed in Business and administration studies) -
Kenyatta University
Nairobi 2001.09 - 2005.10
High School Diploma -
Mikinduri Girls' High School
Meru, 26 2001.04 -
Certified Human Resources Practitioner-Kenya - Human Resources Management
Institute of Human Resource Development
Nairobi 2001.04 -
Certified Public Secretary (CPS) -
Kenya Accountants & Secretaries National EB
2001.04 -
Skills
Managing Employee Relations
undefinedKey Professional Skills
- Organized and detail-oriented with the ability to synthesize large amounts of data, summarize key concepts and articulate appropriately
- Decisive, fair, and firm in leadership
- Exceptional analytical, problem-solving, and project management skills with a proven track record of execution against deliverables
- Excellent oral and written communication and relationship management skills
- Experience in HR Technology (including MSD365, Oracle, SAP systems among others)
- Knowledge in preparing feasibility studies, project plans and strategic plans
Summary Of Qualifications And Awards
- MBA in Human Resource Management from the University of Nairobi
- Bachelor's Degree in Education from Kenyatta University
- Extensive experience in general Human Resource Management
- Best Lady Graduate CS Part III exams November 2017(KASNEB)
- Section 5 Best overall student CS Part III exam November 2017(KASNEB)
- Pension fund trustee
- Awarded in December 2016 & 2017 for exemplary performance and support to Britam during the ERP system Implementation
- CHRP(K)
References
- Irene Kathure Mutegi, Regional Operations Manager-East Africa, Center for Civilians in Conflict (CIVIC)-NGO, 0711221622, Irenemutegi@yahoo.com
- Wachuka Ndei, Head of Human Resources, Pacis Insurance Company, 0722706619, wachukandei@yahoo.com
Accomplishments
Closed a CBA in a record 2 days in addition to closing one that had stalled for 3 years prior to my joining the business
Moved Employee engagement score from 60% to 80% within 2 years
Interests
Timeline
Human Resources Business Partner
Coca Cola Beverages Africa (CCBA-Kenya
2021.09 - 2023.10
Human Resources Business Partner
APA Insurance Company Limited
2018.10 - 2021.08
Assistant Manager Learning and Talent Development
British American Insurance Company (BRITAM) Kenya Limited
2015.06 - 2017.11
MBA - Human Resources Development
University of Nairobi
2009.05 - 2009.12
Senior Learning and Development Officer
Telkom Kenya Limited
2008.11 - 2015.06
Call Center and Retail Agent
Safaricom Kenya Limited
2005.10 - 2008.11
Bachelor of Education (B.ed in Business and administration studies) -
Kenyatta University
2001.09 - 2005.10
High School Diploma -
Mikinduri Girls' High School
2001.04 -
Certified Human Resources Practitioner-Kenya - Human Resources Management
Institute of Human Resource Development
2001.04 -
Certified Public Secretary (CPS) -
Kenya Accountants & Secretaries National EB
2001.04 -
Similar Profiles
Steven CoxSteven Cox
Group Lead : Commercial Execution Manager at Coca-Cola Beverages AfricaGroup Lead : Commercial Execution Manager at Coca-Cola Beverages Africa
LATOYA BOITUMELO SELOANELATOYA BOITUMELO SELOANE
Account Manager at Coca Cola Beverages of South AfricaAccount Manager at Coca Cola Beverages of South Africa
Mario FernandezMario Fernandez
Senior Project Manager at Coca-Cola Beverages AfricaSenior Project Manager at Coca-Cola Beverages Africa