Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Summary Profile
Activities
Timeline
Generic
FLORENCE M. KYAMBATI

FLORENCE M. KYAMBATI

NAIROBI

Summary

Strategic team leader with extensive experience in marketing and internal auditing. Proven track record as an ISO 9001:2000 Quality Management Systems Internal Auditor and TOT trainer. Skilled in interpreting customer needs, delivering results on budget, and managing projects from planning to evaluation. Strong analytical abilities and excellent communication skills enhance effectiveness in diverse environments.

Overview

31
31
years of professional experience

Work History

Site Supervisor

BoMI Engineering & Construction Co. LTD
08.2023 - 02.2024
  • Supervised daily site operations, coordinating activities among construction teams to enhance efficiency.
  • Ensured compliance with safety regulations, maintaining a secure work environment for all personnel.
  • Collaborated with subcontractors to streamline workflows and address on-site concerns effectively.
  • Maintained accurate records, including daily reports and time sheets, as required by management.
  • Established strong relationships with staff, clients, and vendors to facilitate project success.
  • Monitored construction tasks to ensure adherence to schedules and quality standards.
  • Identified discrepancies between actual works performed and contract requirements, reporting issues promptly to upper management.
  • Provided technical guidance to contractors, resolving conflicts and promoting project progress.

Chief Executive Officer (CEO)

Nanasi Na Nazi Tours Ltd
07.2016 - 12.2020
  • To strategically manage the day to day affairs of the company to be a profit making organization and a leader in the Tours and Travel industry in Kenya and in the Region.
  • Developing sound policies to make the Company progressive by maintaining happy clients and acquiring new ones.
  • To build the Company’s brand name to strategically place it as a brand to reckon with in the Tours and Travel industry.
  • To undertake research and develop new products to address the ever customers changing needs and wants.
  • Ensuring all control systems are reviewed from time to time to counter any risks in undertaking the organizational objectives to attains its goals.
  • To ensure a well maintained fleet to give value for money to the company and guarantee customer’s safety.
  • Provide and organize training to our team of staff to address any service delivery gaps according to need analysis.
  • To ensure that the rights and of the staff and customers Living with Disabilities (PLWD) are addressed and taken care of accordingly.
  • Oversee the day to day running of the company’s activities.
  • Managing Tree Nursery under the company.
  • Marketing the seedlings for the company.

Team Leader

Applied Community Development Programme (ACODEP)
07.2013 - 06.2016
  • To manage the affairs of the organization in achieving it’s mission of alleviating poverty in the community.
  • Developing public relations policies and marketing programmes.
  • Advising the Board on formulation and development of Human Resource, procurement and financial policies.
  • Carrying out need analysis gap of the community and coming up with an appropriate sustainable Programme to address the need.
  • Planning, coordinating and monitoring development Programmes and staff training as per need analysis.
  • Developing Work Plan for the organization’s programmes.
  • Preparing and maintaining organizational database of all the projects and keeping track of all activities.
  • Preparing organizational budget and forecasts and ensuring adherence to the same across all operational cost centers.
  • Observing financial internal control systems are adequate and recommending for review where necessary.
  • Taking and preparing minutes for the board meeting in liaison with the Director General.

Chief Executive Officer/PA to the Chairman

Gems & Industrial Minerals Ltd
01.2011 - 04.2012
  • To strategically manage the affairs of the company to be a profit making organization and a leader in the mining industry as the chief executive officer (CEO). As Personal Assistant (PA) is to ensure that the Chairman undertakes all his duties by managing his schedules.
  • Get the company working by obtaining mining license and permits.
  • Obtain mining consent from relevant authorities and ensuring NEMA requirements are met.
  • Negotiate for royalties with all relevant authorities.
  • Organize for banking facilities and capital requirement e.g. cash & equipment.
  • Recruit necessary workforce.
  • Organize for training for staff where there is a gap according to need analysis.
  • Organize bush accommodation for the workers and transport to and fro to the mines.
  • Obtain international markets and negotiates for the minerals.
  • Negotiate prices for the minerals and obtain all necessary sales agreements contracts.
  • Managing the schedule of the chairman’s meetings, appointments and other activities.
  • Advising the chairman on business opportunities and growth on upon analyzing the industry’s internal and external polices.

Marketing Officer (Headquarters)

Postal Corporation of Kenya (PCK)
10.2008 - 12.2010
  • Increasing equity of the different brands, maximizing consumer awareness, development and implementation of marketing strategies and ensuring that the planned business objectives are met within a set budget and timelines.
  • Develop and implement marketing strategies to grow revenue and market share of PCK products.
  • Research and development of new products as per the customer changing needs and wants for financial, parcels and courier services.
  • Plan, coordinate and control all marketing expenditure and support the development of the strategic business unit’s sales plans.
  • Developing and executing marketing communication plans. This includes assessing the business unit’s plan effectiveness and recommending proactive and corrective actions.
  • Planning, executing and coordinating business units, national and regional promotional events, corporate sponsorships, participation in exhibitions and trade fairs etc.
  • Creating and implementing of above the line and below the line activities in line with the marketing and sales strategic plans.
  • Work closely with external agencies in order to obtain best service with regard to Advertising, Public Relations and Market Research.
  • Undertaking pre-qualification of suppliers.
  • Developing procurement plan for the department in support of the business units’ different campaigns and promotions in line with set budgets.
  • Preparing budget forecast and estimates with justifications for presentation to finance and management.
  • Designing in conjunction with external designers to come up with designs of new products, communication and promotional materials and re-branding.
  • Maintaining custody of all the organizational and product logos and artworks.
  • Monitor and analyze market trends, brand performance and competitor analysis.
  • Being in charge of the administrative and staff welfare of Marketing, Research and Customer Service Department.
  • Manage the entire logistical requirement for the department in conjunction with the fleet manager.
  • Develop and maintain control systems for promotional merchandize and maintain stock level.
  • Enhance capacity building through staff training in different business areas i.e. product knowledge, customer care, supervisory management, selling presentation skills, culture and attitude change, corporate image, ISO quality management systems etc.
  • Perform any other duties as assigned by the controlling officer Assistant Manager/Marketing or Head of Department.

Regional Sales & Marketing Officer

Postal Corporation of Kenya (PCK)
06.2005 - 10.2008
  • Planning, implementing and driving the company’s sales strategies and marketing plans and ensuring achievement of the desired growth targets and profitability by driving, coordinating and providing administrative support to the marketing and customer service department in the region.
  • Establish and develop marketing and sales programs for the region’s current and new business.
  • Coordinate the identification, targeting and expansion of markets.
  • Marketing and promotion of sales and marketing activity.
  • Develop proposals or improvements that can be made to product offerings in line with customer needs.
  • Plan and carry out marketing and sales activities to agreed budgets, sales volumes, values product mix and timescales.
  • Carry out market research intelligent, competitor analysis and customer surveys.
  • Develop and maintain existing and new services customers through planned individual account support.
  • Monitor and report on activities of the business and provide relevant management information.
  • Co-ordination of marketing promotional and sales activities in the region.

Senior Internal Audit Assistant

Postal Corporation of Kenya (PCK)
02.2001 - 06.2005
  • Expenditure and budgetary control, ensuring adherence to the organizational polices, implementation of internal control systems and advising the management on its effectiveness.
  • Preparation of financial forecast estimates and budget for Internal Audit department.
  • Ensuring expenditure and budgetary control on all cost centers in the region are adhered to.
  • Preparing and submitting monthly timely expenditure returns to Finance and Accounts department.
  • Expenditure examination of staff and company vouchers.
  • Examination of Local Purchase Order (LPO) for general stores and vehicle maintenance and processing of payment vouchers of the same.
  • Undertaking Audit programmed and Adhock assignments i.e. post auditing and inspection of all departments activities, branch Offices, organization’s Assets, cash and stock remittances, Bank reconciliation, agency contracts accounts etc.
  • Witnessing the opening of tenders and quotations in the region.
  • Representing the department in special different project committees, e.g. Nairobi International Trade Fair (NITF-ASK), branding of offices (face lifting), tender committees, supplier prequalification committee etc.
  • Supervisory and staff welfare duties, i.e. day to day running of the office.

Internal Audit Assistant

Kenya Posts & Telecommunication Corporation of Kenya (PCK)
09.1992 - 03.2001
  • Expenditure and budgetary control, ensuring adherence to the organizational polices, implementation of internal control systems and advising the Departmental Head on its effectiveness.
  • Maintaining expenditure and budgetary control on all cost centers.
  • Preparing and submitting monthly timely expenditure returns to Finance and Accounts department through the Department Head.
  • Expenditure pre–audit of staff and company vouchers.
  • Pre-Audit of Local Purchase Order (LPO) for general stores and vehicle maintenance and processing payment vouchers of the same.
  • Undertaking Audit programmed and Adhock assignments i.e. post auditing and inspection of department’s activities, branch Offices, organization’s Assets, cash and stock remittances, Bank reconciliation, agency contracts accounts etc.
  • Staff welfare duties, i.e. day to day running of the office.

Education

Masters of Business Administration - Project Management

African Nazarene University
08.2025

Certificate in Environmental Impact Assessment & Environmental Audit (EIA&EA) - Environmental Management

African Nazarene University
04.2011

Diploma in Executive Marketing - Marketing Management

Marketing Society of Kenya
12.2009

Bachelor of Business Administration - Marketing

Kenya Methodist University
07.2009

Quality Systems Auditor (ISO Quality Auditor) -

Frasmo Consultants
07.2009

ISO Training of Trainers (ISO TOT) -

Kenya Bureau of Standards (KEBS)
02.2008

Implementation of ISO 9001:2000 Certificate -

Kenya Bureau of Standards (KEBS)
02.2008

Training of Trainers (TOT) -

Kenya College of Communication & Technology (KCCT)
02.2007

Diploma in Business Management - Business Administration And Management

The University of Nairobi
06.2004

Kenya Accountant Technician Certificate (KATC 1, KASNEB) -

Kenya College of Communication & Technology (KCCT)
07.1997

Skills

Multitasking

Collaboration/Teamwork

Financial analysis

Strategic planning

Leadership skills

Project coordination

Problem resolution

Time optimization

Effective communication

Adaptability and flexibility

Customer understanding

Affiliations

  • Marketing Society of Kenya, Judge
  • Marketing Society of Kenya (MSK), Full Member

Accomplishments

  • Growing Nanasi Na Nasi Tours Ltd (NaNaT) from a sole proprietorship business to a limited company with a corporate clientele.
  • Developing sound organizational policies and a company profile for NaNaT.
  • Rebranding NaNaT and strategically placing it in the travel industry.
  • Turning NaNaT from a break-even to a profit making organization by applying Holistic Marketing Concept.
  • Instilling budget adherence culture in Applied Community Development Programme (ACODEP).
  • Developed Work Plan for 2016-2020 for ACODEP.
  • Developing teamwork and customer need centered culture across the board of ACODEP as an organization.
  • Acquired Mining License for Gem and Industrial Miners Ltd (GIM).
  • Established International Clientele for the GIM minerals.
  • Came up with organizational Operating and Internal Control Systems for GIM.
  • Coming up with a proposal to sponsor golf tournaments to change Posta’s image to the public.
  • Establishing a regional sales structure and developing a team by training them on sales skills, marketing, customer care, attitude and culture change.
  • Planning and organizing the launch of Posta website and customer service charter across Nyanza, Rift Valley and Garissa regions.
  • Preparing and coordinating the participation of the organization at the Nairobi International Trade Fair.
  • Organizing the participation of the organization at the 2008 Public Service Week under the ministry attaining position one for the best display.
  • Surpassing the sales revenue targets by 4.1% and 6.7% in the financial year 2006/07 and first quarter in 2007/08.
  • Offered all our customers quality-personalized service and completed my tasks well within the set deadlines.
  • Handled all my tasks in a very organized manner leading to great work efficiency.
  • Displayed very good understanding and skill in management enabling my seniors to delegate to me more challenging tasks.

Languages

  • English
  • Kiswahili
  • Kikamba

References

  • Mr. Fredrick Muthengi, Director, Nanasi na Nasi Tours Ltd (NaNaT), P. O. Box 24310, NAIROBI, KENYA, 0722 448 980, 0732 448 980, katuafm@gmail.com
  • Mr. Dickson Nyaga, Manager Marketing, Postal Corporation of Kenya, P. O. Box 34567, NAIROBI, KENYA, 00100, 0722 590690, dnyaga@posta.co.ke
  • Mr. Edmond Opondo Oloo, Programme Director, Grapesyard Organization, P. O. Box 56551, NAIROBI, KENYA, 00200, 0721 688 239, 0733 637 986, grapesyard2002@yahoo.com

Summary Profile

An experienced Strategic team leader, a passionate marketer, an experienced internal auditor, an ISO 9001:2000 Quality Management Systems Internal Auditor and TOT trainer, a NEMA Environmental Impact Assessor and Environmental Auditor, with high integrity who is resourceful, creative, dynamic, focused and a multi-tasker. I am able to deliver timely results on budget without supervision. I have ability to interpret customers’ needs and wants, a self-starter with good sense of analytical skills, keen to details and budget adherent. A conscientious worker with extensive skills in management, planning, organizing, coordination, event planning, project implementation, project monitoring and evaluation, marketing and sales backed with excellent communication, interpersonal and presentation skills.

Activities

  • A trainer of Trainees (TOT) in Quality Management Systems, Customer Care, Sales Presentation/pitching, Environmental Impact Assessment and Audit etc.
  • Management Board Member – St. Patrick’s Primary school - Kyuso Catholic.
  • Chairlady of Finance & Development Committee - St. Patrick’s Primary school -Kyuso Catholic.
  • Central Management Committee Member and Secretary to Credit Committee Posta Mail SACCO -2005 – 2009.
  • Community Social Worker: - Help the needy children especially orphans of Grapesyard primary school in Korogocho Slums.

Timeline

Site Supervisor

BoMI Engineering & Construction Co. LTD
08.2023 - 02.2024

Chief Executive Officer (CEO)

Nanasi Na Nazi Tours Ltd
07.2016 - 12.2020

Team Leader

Applied Community Development Programme (ACODEP)
07.2013 - 06.2016

Chief Executive Officer/PA to the Chairman

Gems & Industrial Minerals Ltd
01.2011 - 04.2012

Marketing Officer (Headquarters)

Postal Corporation of Kenya (PCK)
10.2008 - 12.2010

Regional Sales & Marketing Officer

Postal Corporation of Kenya (PCK)
06.2005 - 10.2008

Senior Internal Audit Assistant

Postal Corporation of Kenya (PCK)
02.2001 - 06.2005

Internal Audit Assistant

Kenya Posts & Telecommunication Corporation of Kenya (PCK)
09.1992 - 03.2001

Masters of Business Administration - Project Management

African Nazarene University

Certificate in Environmental Impact Assessment & Environmental Audit (EIA&EA) - Environmental Management

African Nazarene University

Diploma in Executive Marketing - Marketing Management

Marketing Society of Kenya

Bachelor of Business Administration - Marketing

Kenya Methodist University

Quality Systems Auditor (ISO Quality Auditor) -

Frasmo Consultants

ISO Training of Trainers (ISO TOT) -

Kenya Bureau of Standards (KEBS)

Implementation of ISO 9001:2000 Certificate -

Kenya Bureau of Standards (KEBS)

Training of Trainers (TOT) -

Kenya College of Communication & Technology (KCCT)

Diploma in Business Management - Business Administration And Management

The University of Nairobi

Kenya Accountant Technician Certificate (KATC 1, KASNEB) -

Kenya College of Communication & Technology (KCCT)

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FLORENCE M. KYAMBATI