Florah Mukomaua
Customer Care/receptionist
Nairobi, Nairobi Province,30
Summary
Dynamic professional with extensive experience at Vicodec, excelling in office administration and customer service. Proven ability to enhance efficiency through innovative digital filing systems and exceptional communication skills. Adept at managing executive calendars and fostering positive client relations, contributing to improved workplace satisfaction and streamlined operations.
Overview
13
13
years of professional experience
Work History
Secretary
Vicodec
04.2016 - 03.2025
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
- Contributed to team morale by organizing staff welfare activities, leading to improvement in workplace satisfaction.
- Enhanced office efficiency by implementing digital filing systems that streamlined paperwork processing.
Lecturer in Secretarial Course
Learnnex Training College and Rekk Computer Colleg
01.2012 - 03.2016
- Evaluated student progress through regular assessments, providing detailed feedback for improvement and growth.
- Created and designed quizzes, tests and projects to assess student knowledge.
- Developed strong relationships with colleagues, collaborating on curriculum development and sharing best practices in teaching strategies.
- Developed and implemented innovative teaching strategies to engage students in lectures and coursework.
- Managed large class sizes effectively, maintaining an orderly learning environment conducive to student success.
Education
High School Diploma -
04.2001 -
From 2010 february - November 2012 i attained:
-Certificate in Telephone Operator/Receptionist.
-Diploma in Computer Studies
In 2002 - 2005 (Ntunene Girls Secondary School)
-Kenya Certificate of Secondary Education (KCSE)
-Attained a mean grade of C-(minus)
From 1993 -2001 (K.K Nanga Primary School)
-Attained 301 marks
Skills
Customer service
Office administration
Verbal and written communication
Appointment scheduling
Keyboarding skills
Office supply inventory
Filing experience
Reception functions
Office correspondence
Customer and client relations
Timeline
Secretary - Vicodec
04.2016 - 03.2025
Lecturer in Secretarial Course - Learnnex Training College and Rekk Computer Colleg
01.2012 - 03.2016
St.Mercy Commercial College - High School Diploma,
04.2001 -