Kobo
Flora Amuna Narot
Hospitality
Kakuma
Summary
I am excited to apply for the catering and waitress position at your company. With over 3 years of experience in the hospitality industry, I have developed strong customer service skills and a passion for creating memorable dining experiences. I thrive in fast-paced environments and am dedicated to providing exceptional service. I am eager to bring my enthusiasm and professionalism to your team.
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Waitress
White House Restaurant
09.2022 - Current
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Restaurant Server
The Nakosi Lounge Kakuma
04.2021 - 07.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Voluntary Nurse
Kakuma Hospital
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Performed routine wound care and dressing changes on schedule.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Data Collection Specialist
NCCK
- Implemented quality control measures to identify discrepancies in datasets, resulting in cleaner, more reliable information.
- Streamlined data collection processes for increased efficiency and reduced errors.
- Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
- Updated information in internal planning tools and platforms to log activities.
Data Scientist
Africa Research Data Limited
- Streamlined data collection methods to improve quality control measures and minimize errors in analysis results.
- Incorporated natural language processing techniques to analyze unstructured text data, revealing critical customer sentiment patterns.
- Enhanced data-driven decision making by implementing machine learning models and algorithms.
- Cleaned transformed, and analyzed large datasets to uncover hidden trends and patterns for actionable insights.
- Mentored junior team members in best practices for data science methodologies, fostering a culture of continuous improvement.
Education
Advanced Certificate - Freelancing
Jesuit Refugee Service (JRS)
Kakuma 04.2001 -
Advanced Certificate - Food Safety
Saint Claire Training Center
Turkana, Kenya 04.2001 -
Advanced Certificate - Information Communication Technology (ICT)
KOBUJOI INSTITUTE OF DEVELOPMENT STUDIES
Nandi South, Kenya 04.2001 -
Kenya Certificate of Secondary Education - Secondary Education
MORNEAU SHARPELL GIRLS HIGHSCHOOL
Kakuma, Kenya 04.2001 -
Kenya Certificate of Primary Education - Primary Education
ANGELINA JOLLIE
Kenya 04.2001 -
Skills
Patient Education
Telephonenumber
+254758436565
Personal Information
- Date of Birth: 06/24/1998
- Gender: Female
- Marital Status: Single
- Religion: Christian
References
Mr Bernard Wefwafwa, Foreman, 0728658208
Software
Languages
Swahili
Native language
English
Advanced
C1
French
Intermediate
B1
Hobies
Reading Novels
Swimming
Watching Documentaries
Listening to Music
Timeline
Waitress
White House Restaurant
09.2022 - Current
Restaurant Server
The Nakosi Lounge Kakuma
04.2021 - 07.2022
Advanced Certificate - Freelancing
Jesuit Refugee Service (JRS)
04.2001 -
Advanced Certificate - Food Safety
Saint Claire Training Center
04.2001 -
Advanced Certificate - Information Communication Technology (ICT)
KOBUJOI INSTITUTE OF DEVELOPMENT STUDIES
04.2001 -
Kenya Certificate of Secondary Education - Secondary Education
MORNEAU SHARPELL GIRLS HIGHSCHOOL
04.2001 -
Kenya Certificate of Primary Education - Primary Education
ANGELINA JOLLIE
04.2001 -
Voluntary Nurse
Kakuma Hospital
Data Collection Specialist
NCCK
Data Scientist
Africa Research Data Limited
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