Flavia Khabeyi Ongai
ICT
Nairobi, Nairobi Province
Summary
Driven Systems Administrator with over 12 years of experience in software implementation and maintenance with 4 year experience in leadership position. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
19
19
years of professional experience
Work History
Group Head of IT
Silafrica Plastic Packaging International Limited
03.2021 - Current
- Group IT Head in 3 countries; Kenya, Tanzania and Ethiopia
- Optimizing business IT processes, Monitoring IT systems efficiency on-premise and Cloud (AWS), Formulate and lead in the implementation of the ICT strategy in line with policies, processes & procedures to deliver business objective, Preparing, managing, and monitoring the department’s budgets, Assessing, monitoring, and upgrading business systems and processes, Planning, managing, and providing project management leadership and support for ICT projects using ICT Project Management methodology, Manage and maintenance of SLA to ensure performance and timely renewal, IT security and governance, Managing and developing the business IT division
System Administrator
General Plastics Limited
09.2016 - 02.2021
- Oversee administration, usage and maintenance of the Company's ICT resources are up to standard.
- Server management with windows server 2012 enterprise edition as File server, Domain Controller, DNS Server, DHCP server and SQL server.
- Manage Network connection and managing parameters to provide fast responses to front-end users.
- Perform Syspro 7 ERP and SQL Database Administration duties to ensure reliable performance through Testing and modifying
- Report writing (MS SQL & Crystal Reporting) and documentation.
- Communicating regularly with technical, applications and operational staff to ensure systems integrity, performance and security.
- Manage and maintenance of ICT Software License Agreements (SLA) to ensure performance and renewal.
- Formulating and leading in the implementation of the ICT strategy in line with policies, processes & procedures to deliver business objective.
- Providing user training, support and feedback.
- Managing and controlling Systems access permissions and privileges.
- Implementing security measures by ensuring security of data, network access and backup systems.
- Commissioning and installing new applications and customizing existing applications in order to make them fit for purpose.
- Mapping out the conceptual design for a planned System and or upgrade of existing.
- Managing and testing back-up and recovery plans
ICT Assistant
Basco Products (K) Ltd
08.2005 - 08.2016
- Oversee administration, usage and maintenance of Syspro ERP resources are up to standard, Managing and controlling Syspro ERP access permissions and privileges,
- Performing Daily system health check, Report writing (SQL & Crystal Reporting) and documentation
- Monitor Antivirus, host-based intrusion prevention and other endpoint security implementation both on the Servers and workstations
- Actively participate in ICT projects including working with process owners in preparation of business cases overseeing implementation until full benefits are realized.
- Identify emerging user needs and advise the ICT manager for new systems or exchange to existing systems to meet user needs.
- Providing user training, support and feedback.
- Manage existing and add new e-mail accounts on MS Exchange software mail to ensure flow of e-mails within the LAN and WAN checking the queue and deleting unwanted logs.
- Installation and configuration of new or existing software on servers and workstations.
- Maintain Data Center environment preferences and monitoring equipment health status.
- Monitor daily backup operations, ensuring all required file systems are successfully backed up to the media.
- Provide system data for capacity and planning purposes per request from various departments.
- Repair and recover from software failures.
- Coordinate and communicate with impacted users through team viewer or on phone to provide solution.
- Manage and update ICT inventory within the organization
Education
Diploma, ICT - Computer Programming and Software Packages
Graffins College
KCSE - undefined
Mukumu Girls’ High School, High School
Bachelor of Science - Business Information Technology
Zetech University
Nairobi 04.2001 -
Master of Science - Management of Business Information Systems
United States International University
Nairobi 04.2001 -
Skills
Leadership
undefinedCore Skills Experience
The invaluable practical skills & knowledge acquired in the ICT field give me the core objective to excel in solution design in software application as well as all areas of Information Communication Technology thus being involved in communal, national and even international development.
Personal Qualities
- Positive: Inspire passion for growth, drive for solutions, foster inclusion and innovation
- Accountable: Align with priorities, take responsibility, work both independently and under close supervision, fulfill commitments and follow through, manage risks and learn from mistakes
- Results Driven: Focus on critical issues, generate breakthrough solutions, deliver outcomes
- Good communicator: Excellent oral and written communication skills in English
- Strong collaborator: Demonstrate willingness to provide help and support to team members. Strong interpersonal skills in operating across organizational boundaries and in an international, cross-cultural environment
References
- Moses Werre, Technical Director, Mareba Computers Ltd, Nairobi, +254735516465/+25472251465, moses@mareba.co.ke
- Jai Singh, Regional Lead: East & West Africa, Syspro Africa, Nairobi, +254755809333, Jai.Singh@syspro.com
- Steve Onyango, Head of Finance, Watu Credit, Nairobi, +254726520091/+254734520091, Steve.Onyango@watu.com
Training
- February, 2024, Cyber Security, Intelligent Threat Detection and Monitoring (United Stares International university, Africa)
- 10/01/2012, Enterprise Resource Planning (ERP) Training, SYSPRO Academy (South Africa)
- 03/01/2007, First Aid at work Course, St. John’s Ambulance Kenya
- 08/01/2006, ISO Quality management System, Bureau Veritas Certification ISO 9001:2000
- 05/01/2005, Project Research, Aprored (Kenya NGO)
Timeline
Group Head of IT
Silafrica Plastic Packaging International Limited
03.2021 - Current
System Administrator
General Plastics Limited
09.2016 - 02.2021
ICT Assistant
Basco Products (K) Ltd
08.2005 - 08.2016
Bachelor of Science - Business Information Technology
Zetech University
04.2001 -
Master of Science - Management of Business Information Systems
United States International University
04.2001 -
Diploma, ICT - Computer Programming and Software Packages
Graffins College
KCSE - undefined
Mukumu Girls’ High School, High School
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