NICHOLAS ODUOR OTIENO
Siaya
Summary
Highly motivated and results-driven Information Technology professional with experience in IT support, system administration, networking, and data management. Adept at troubleshooting, configuring hardware and software, and ensuring data integrity. Strong ability to work independently or collaboratively to meet deadlines and exceed performance expectations in fast-paced environments. Passionate about maintaining cybersecurity, optimizing IT infrastructure, and enhancing operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cyber Services
06.2024 - 12.2024
- Provided cybersecurity solutions to businesses and individuals, ensuring data protection and secure online interactions
- Monitored network activity to identify and mitigate potential threats
- Ensured optimal IT infrastructure security and efficiency
Industrial Attachment
Siaya Law Courts
Siaya
05.2023 - 08.2023
- Provided technical support for hardware, software, and network issues, resolving 97% of cases in the first interaction
- Configured and maintained organizational computers, including software updates, backups, and disaster recovery planning
- Assisted in the configuration of virtual desktop infrastructure (VDI) and video conferencing systems
- Provided network administration support and general ICT maintenance
Data Clerk
Independent Electoral and Boundaries Commission (IEBC)
01.2022 - 12.2022
- Conducted biometric voter registration and data verification to ensure accuracy and completeness
- Updated voter information, maintaining the integrity of centralized records
- Managed real-time results transmission to the national tallying center
Field Research Assistant
Trends and Insights for Africa (TIFA)
01.2022 - 12.2022
- Conducted political surveys and public opinion polling to provide insights into Kenya’s political landscape
- Gathered and analyzed qualitative and quantitative data through surveys and questionnaires
- Compiled reports on political trends and behavior for stakeholders
Education
Bachelor of Science - Information Technology
Kisii University
Kenya12.2024
Kenya Certificate of Secondary Education -
Umina Secondary School
Kenya12.2019
Skills
- IT Support & Troubleshooting
- Network Administration & Security
- System Configuration & Maintenance
- Data Entry & Management
- Cybersecurity & Risk Mitigation
- Customer Support & Problem Resolution
- Virtual Desktop Infrastructure (VDI)
- Hardware & Software Configuration
- Technical Documentation
- Strong Analytical & Critical Thinking
Certification
- Cybersecurity Awareness & Risk Management
- IT Support & Troubleshooting (Google IT Support Professional Certification)
- Data Analysis & Visualization using Excel and Power BI
- Network Administration & Cisco Systems
Hobbies and Interests
- Cybersecurity
- Data Management
- IT Infrastructure
References
- Peter Onyango, Mobiteksu Solutions, Kisii, +254 769 500 029, onyangopeter622@gmail.com
- Joseph Ongwuolo, Field Officer, TIFA, +254 768 172 711, Josephongwuolo026@gmail.com
- J.K Emekwi, Court Administrator, Siaya Law Courts, Kenya, +254 770 144 4738, siayacourt@court.go.ke
Technical Proficiency
- Microsoft Office Suite
- Google Workspace
- Linux
- Windows Server
Timeline
Cyber Services
06.2024 - 12.2024
Industrial Attachment
Siaya Law Courts
05.2023 - 08.2023
Data Clerk
Independent Electoral and Boundaries Commission (IEBC)
01.2022 - 12.2022
Field Research Assistant
Trends and Insights for Africa (TIFA)
01.2022 - 12.2022
Bachelor of Science - Information Technology
Kisii University
Kenya Certificate of Secondary Education -
Umina Secondary School
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