FILEX WANDERA

Work History

Medical Front Office Receptionist

METROPOLITAN HOSPITAL

07.2022 - Current

Coordinated patient scheduling, check-in, check-out and payments for billing
Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
Ensured smooth daily operations, collaborating with team members to address any issues.
Contributed to clinic growth through exceptional customer service, resulting in increased returning patients and word-of-mouth referrals.
Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
Helped patients complete necessary medical forms and documentation.
Checked patient insurance, demographic, and health history to keep information current.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Increased privacy compliance by strictly adhering to confidentiality and privacy regulations when handling sensitive patient information both digitally and physically.
Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
Answered phone calls and messages for 4 day physicians and 2 night physicians at the medical facility, scheduling appointments, and handling patient inquiries

HEALTH RECORDS ATTACHEE

Kisumu County Referral Hospital

9 2021 - 12.2021

Collected and balanced daily ward statements
Compiled daily hospital statistics
Aided healthcare providers in conducting community outreaches for Covid-19 vaccination by registering and onboarding patients on the MOH Chanjo portal
Utilized electronic health records software
Maintained detailed records of patient care.
Implemented filing systems that reduced document retrieval times and increased overall productivity.
Ensured accuracy of medical coding by staying up-to-date with current industry standards and attending relevant training courses.
Enhanced patient privacy by adhering to strict confidentiality protocols when handling sensitive medical information.
Reduced errors in patient records by meticulously reviewing, verifying, and correcting data entries as needed.
Maintained patient records in compliance with security regulations.
Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
Supported medical staff by providing organized and accurate medical records.
Enhanced accuracy in medical coding by diligently reviewing patient records and ensuring proper diagnostic codes.
Reduced claim denials by cross-checking assigned codes against insurance company guidelines and policies.

HEALTH RECORDS OFFICER

HURUMA NURSING AND MATERNITY HOME

08.2020 - 12.2020

Collected and compiled daily inpatient statistics and routine reports.
Managed physical storage units, maintaining organization and accessibility of archived files.
Maintained strict confidentiality standards, ensuring privacy of sensitive information for clients and employees.
Responded promptly to requests for information from internal departments or external parties, fostering positive working relationships throughout the organization.
Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
Monitored key performance indicators for the department, identifying areas for improvement and taking action to address gaps in efficiency or effectiveness.
Implemented quality control measures to maintain high levels of data integrity within both paper-based and digital archives.
Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
Maintained accuracy of records by verifying accuracy of data in records.
Generated routine reports from database systems to track records.
Provided training to new records clerks to improve knowledge and skills.
Ensured timely submission of MOH reports
Coded and indexed diseases and procedures in line with ICD/ICPM regulations

HEALTH RECORDS ATTACHEE

KAPKATET DISTRICT HOSPITAL

09.2019 - 11.2019

Collected data in the community diagnosis conducted at Kapkatet and Kamachemo villages
Streamlined records retrieval process for medical professionals, ensuring timely access to essential information.
Enhanced patient experience by maintaining accurate and up-to-date health records.
Maintained confidentiality of sensitive patient data by adhering to strict security protocols.
Conducted regular reviews of health records storage practices, implementing changes as needed to maintain regulatory compliance.
Contributed to improved healthcare outcomes by providing reliable and comprehensive documentation for clinical staff.
Maintained patient records in compliance with security regulations.
Scanned medical records in digital format for easy retrieval and accessibility.
Ensured seamless transition from paper-based to electronic health record systems, minimizing disruptions in patient care.

HEALTH RECORDS ATTACHEE

KENYATTA NATIONAL HOSPITAL

- 02.2019

Received and registered patients using the EMR software
Prepared patient records for clinics
Weeded inactive records
Collected and compiled inpatient statistics
Balanced daily bed return and dispatch
Filed, traced, and retrieved patient records
Maintained computers, printers, and other devices
Ensured safety and safe handling of patient information.

Summary

Overview

Work History

Medical Front Office Receptionist

HEALTH RECORDS ATTACHEE

HEALTH RECORDS OFFICER

HEALTH RECORDS ATTACHEE

HEALTH RECORDS ATTACHEE

Education

CPD - HEALTH INFORMATION SYSTEM SECURITY

DIPLOMA - HEALTH RECORDS AND INFORMATION TECHNOLOGY

CERTIFICATE - Health Records and Information Technology

Skills

Languages

References

Timeline

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