FILEX WANDERA
HEALTH RECORDS AND INFORMATION MANAGEMENT OFFICER
Nairobi
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with privacy regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. A strong leader with excellent communication skills and a commitment to teamwork.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Medical Front Office Receptionist
METROPOLITAN HOSPITAL
07.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Implemented streamlined check-out procedures, ensuring that patients received proper documentation and follow-up appointment scheduling.
- Ensured smooth daily operations, collaborating with team members to address any issues.
- Contributed to clinic growth through exceptional customer service, resulting in increased returning patients and word-of-mouth referrals.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic, and health history to keep information current.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Increased privacy compliance by strictly adhering to confidentiality and privacy regulations when handling sensitive patient information both digitally and physically.
- Reduced claim denials by maintaining thorough knowledge of payer-specific requirements and guidelines.
- Answered phone calls and messages for 4 day physicians and 2 night physicians at the medical facility, scheduling appointments, and handling patient inquiries
HEALTH RECORDS ATTACHEE
Kisumu County Referral Hospital
9 2021 - 12.2021
- Collected and balanced daily ward statements
- Compiled daily hospital statistics
- Aided healthcare providers in conducting community outreaches for Covid-19 vaccination by registering and onboarding patients on the MOH Chanjo portal
- Utilized electronic health records software
- Maintained detailed records of patient care.
- Implemented filing systems that reduced document retrieval times and increased overall productivity.
- Ensured accuracy of medical coding by staying up-to-date with current industry standards and attending relevant training courses.
- Enhanced patient privacy by adhering to strict confidentiality protocols when handling sensitive medical information.
- Reduced errors in patient records by meticulously reviewing, verifying, and correcting data entries as needed.
- Maintained patient records in compliance with security regulations.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Enhanced accuracy in medical coding by diligently reviewing patient records and ensuring proper diagnostic codes.
- Reduced claim denials by cross-checking assigned codes against insurance company guidelines and policies.
HEALTH RECORDS OFFICER
HURUMA NURSING AND MATERNITY HOME
08.2020 - 12.2020
- Collected and compiled daily inpatient statistics and routine reports.
- Managed physical storage units, maintaining organization and accessibility of archived files.
- Maintained strict confidentiality standards, ensuring privacy of sensitive information for clients and employees.
- Responded promptly to requests for information from internal departments or external parties, fostering positive working relationships throughout the organization.
- Established backup procedures for critical documents, safeguarding against potential loss due to natural disasters or other unforeseen events.
- Monitored key performance indicators for the department, identifying areas for improvement and taking action to address gaps in efficiency or effectiveness.
- Implemented quality control measures to maintain high levels of data integrity within both paper-based and digital archives.
- Participated in ongoing professional development opportunities to stay up-to-date on industry trends and best practices in records management.
- Maintained accuracy of records by verifying accuracy of data in records.
- Generated routine reports from database systems to track records.
- Provided training to new records clerks to improve knowledge and skills.
- Ensured timely submission of MOH reports
- Coded and indexed diseases and procedures in line with ICD/ICPM regulations
HEALTH RECORDS ATTACHEE
KAPKATET DISTRICT HOSPITAL
09.2019 - 11.2019
- Collected data in the community diagnosis conducted at Kapkatet and Kamachemo villages
- Streamlined records retrieval process for medical professionals, ensuring timely access to essential information.
- Enhanced patient experience by maintaining accurate and up-to-date health records.
- Maintained confidentiality of sensitive patient data by adhering to strict security protocols.
- Conducted regular reviews of health records storage practices, implementing changes as needed to maintain regulatory compliance.
- Contributed to improved healthcare outcomes by providing reliable and comprehensive documentation for clinical staff.
- Maintained patient records in compliance with security regulations.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Ensured seamless transition from paper-based to electronic health record systems, minimizing disruptions in patient care.
HEALTH RECORDS ATTACHEE
KENYATTA NATIONAL HOSPITAL
- 02.2019
- Received and registered patients using the EMR software
- Prepared patient records for clinics
- Weeded inactive records
- Collected and compiled inpatient statistics
- Balanced daily bed return and dispatch
- Filed, traced, and retrieved patient records
- Maintained computers, printers, and other devices
- Ensured safety and safe handling of patient information.
Education
CPD - HEALTH INFORMATION SYSTEM SECURITY
03.2023 - 05.2023
DIPLOMA - HEALTH RECORDS AND INFORMATION TECHNOLOGY
09.2020 - 06.2022
CERTIFICATE - Health Records and Information Technology
04.2018 - 02.2020
Skills
Office Administration
Patient Registration and scheduling
Medical Coding, Billing and indexing
Medical Records Management
Electronic Medical Records
HIPAA Compliance
Clinical Documentation
Medical terminology understanding
Data Entry
Languages
English
SWAHILI
References
- Winnie Opiyo, HURUMA NURSING AND MATERNITY HOME, hurumanursing@gmail.com, +2547126H5B1H
- Edna OKombo, KISUMU SUB-COUNTY KEPI OFFICE, edna.okombo@yahoo.com, +25471HB7446B
- Agnes Njoroge, METROPOLITAN HOSPITAL, agnes.njoroge@metrouhospital.com, +254725416-B-
Timeline
MOH ACADEMY - CPD , HEALTH INFORMATION SYSTEM SECURITY
03.2023 - 05.2023
Medical Front Office Receptionist - METROPOLITAN HOSPITAL
07.2022 - Current
KENYA MEDICAL TRAINING COLLEGE - DIPLOMA, HEALTH RECORDS AND INFORMATION TECHNOLOGY
09.2020 - 06.2022
HEALTH RECORDS OFFICER - HURUMA NURSING AND MATERNITY HOME
08.2020 - 12.2020
HEALTH RECORDS ATTACHEE - KAPKATET DISTRICT HOSPITAL
09.2019 - 11.2019
KENYA MEDICAL TRAINING COLLEGE - CERTIFICATE, Health Records and Information Technology
04.2018 - 02.2020
HEALTH RECORDS ATTACHEE - Kisumu County Referral Hospital
9 2021 - 12.2021
HEALTH RECORDS ATTACHEE - KENYATTA NATIONAL HOSPITAL
- 02.2019