FIDEMA NZAUMI KITHUKU
Human Resource Professional
Summary
Seeking a challenging career opportunity with a progressive organization that gives room for professional development. To endeavor and to excel as a loyal employee, a valued team player in a dynamic institution that utilizes and enhances my cumulative experience through skills acquisition, while upholding the highest principles of integrity, honesty, and professional approach towards achievement of set objectives and goals. Maintain a job where I can apply my skills and loyalty in exchange for career guidance, training and advancement opportunities.
Overview
4
4
years of professional experience
2
2
Certifications
1
1
Language
Work History
Credit Controller and Customer Care Representative
DPL Festive Ltd
08.2018 - 05.2022
- Receiving and answering customer calls and inquiries via phone, emails and in person.
- Updating customer records in the system.
- Developing rapport with customers to drive business growth.
- Receiving tenders, filling in, attaching statutory documents and dispatching them back to the customers before the due date.
- Passing credit notes to clients to reflect short supplies.
- Receiving cheques and remittances from customers.
- Resolving problems related to invoice payments.
- Receipting, allocation and reconciliation of payments to customer accounts.
- Setting credit terms for the customers; weekly and monthly.
- Issuing customers’ monthly updated statements.
- Duties and Responsibilities
Industrial Attachment
DPL Festive Ltd
08.2018 - 11.2018
- Filing of invoices.
- Attaching invoices and arranging them accordingly/properly.
- Receiving customer calls and orders.
- Supervision of the production team.
- Collecting cheques from the cheque boxes.
- Accounts management and follow-ups.
- Duties and Responsibilities
Education
Bachelor of Commerce - Human Resource Management
The Co-operative University of Kenya
Kenya12.2022
Diploma - Human Resource Management
The Co-operative University of Kenya
Kenya12.2018
Certificate of Secondary Education - undefined
A.I.C Nzeluni Girls’ High School
Kenya11.2016
Skills
Good communication skills
Accomplishments
- Improved customer queries response and turnaround period from 72 hours to 24 hours.
- Enhanced resolution of invoice-related concerns through consistent follow-up, ensuring a maximum resolution period of not more than 48 hours.
- Worked closely with the sales manager to improve the debt collection process. We transformed a sales-call-heavy process into a simplified process that primarily involved automated prompts.
- Achieved excellence in overall customer support, securing a job as a full-time employee in the credit control and customer care department at the company.
Certification
January 2024 - Sama Source: Certificate in Artificial Intelligence
Interests
Team building and charity work, Traveling and expedition, Socializing and making friends, Reading inspirational books, Watching nature documentaries
References
- Agnes, Mutisya, Sales and Marketing Manager, 072241265, 0733595912, DPL Festive Ltd
- Moses, Gweyi, Director, 0720652314, Cooperative University (Town Campus)
- Judy, Anyango, Customer Care/Credit Control Officer, 0725477445, DPL Festive Ltd
LEADERSHIP
2019-2021: Class representative, B.Com Class at the Cooperative University of Kenya.
Timeline
Credit Controller and Customer Care Representative
DPL Festive Ltd
08.2018 - 05.2022
Industrial Attachment
DPL Festive Ltd
08.2018 - 11.2018
Diploma - Human Resource Management
The Co-operative University of Kenya
Certificate of Secondary Education - undefined
A.I.C Nzeluni Girls’ High School
Bachelor of Commerce - Human Resource Management
The Co-operative University of Kenya