FIDELLIS WAMBUI

• Communicated with customers and vendors positively with particular attention to problem resolution.
• Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
• Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
• Assisted with hiring process and training of new employees.
• Improved business profits through innovative cost containment and revenue generation techniques.
• Supported business management projects by monitoring and tracking risks, issues and action items.
• Oversaw and improved deliveries through proactive coordination of daily operations.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Mitigated business risks by working closely with staff members and assessing performance.

Having worked as a general transcriber for the stated companies, I did the following:

• I worked with other transcribers or editors as part of 300 team, collaborating to ensure that projects were completed on time and to high standard.
• Proved successful working within tight deadlines and fast-paced environment.
• Reviewed and edited transcripts to ensure that there were no errors in spelling, grammar, or punctuation.
• Responsible for completing each transcription project within given deadlines ensuring that clients received their transcripts on time.
• Researched industry-specific terminology to ensure that technical or specialized files were transcribed accurately.

• Provided administrative support to clients by managing schedules, booking appointments, and organizing files. Demonstrated strong attention to detail, ensuring accuracy and efficiency in completing all tasks.
• Handled over 50 customer inquiries and provided exceptional customer service through email and phone. Known for being honest, reliable, and professional.
• Utilized problem-solving skills and resourcefulness to find best tools and software to complete tasks efficiently and accurately.
• Managed projects from start to finish, ensuring that all tasks were completed within given timeline.
• Demonstrated self-motivation and initiative in continuously improving skills and delivering high-quality work.
• Managed electronic and paper filing systems of over 50 clients by updating paperwork, maintaining documents, and accurately recording information.