FIDELIS WAMAITHA
Summary
Dedicated and well-presented professional with diverse experience as a virtual assistant, receptionist, waitress, and retail sales assistant. Organized Administrative Assistant with a proven track record of delivering exceptional customer service in fast-paced environments. Recognized for keen attention to detail and strong decision-making skills, effectively managing multiple tasks. A self-motivated work ethic ensuring high performance in both independent and team settings, contributing positively to organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Virtual Assistant
FREELANCE (Small Business Owner)
09.2025 - Current
- Performed administrative and data entry tasks using Google Sheets and Excel.
- Managed sample email inboxes and organized schedules via Google Calendar.
- Created and scheduled social media content for practice business pages (Instagram, TikTok & Facebook).
- Assist with social media content posting, engagement, and basic marketing updates.
- Perform online research, maintain spreadsheets, and ensure timely follow-ups.
- Use tools such as Gmail, Google Calendar, Asana, and Canva to manage daily workflows.
- Deliver reliable, organized, and detail-oriented support while maintaining confidentiality.
Front Desk Receptionist
Rumwe Gardens Resort
11.2024 - 08.2025
- Welcoming and directing 30+ daily guests and visitors, maintaining a professional and warm front desk presence.
- Managing appointment scheduling, reducing guest wait time, and ensured 100% call-handling accuracy.
- Collaborating with housekeeping and service teams to improve guest satisfaction and positive feedback.
- Maintaining a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist Administrator
DURAPOA MANUFACTURE LIMITED
03.2023 - 03.2024
- Answered incoming calls, directing clients to the required office.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Retail Sales Assistant
PeriWinkle Boutique
01.2022 - 01.2023
- Boosted monthly sales by 30% through upselling and maintaining an organized store layout.
- Promoted products on social media, increasing walk-in traffic and brand visibility.
- Resolved 55% of customer complaints and returns on the first interaction.
- Processed 20+ daily transactions with 100% accuracy.
Education
Diploma - Front Office Operations, Customer Service.
Premier Institute Of Hospitality & Business Studies
07-2016
Skills
- Data entry
- Customer service
- Problem-solving
- Content creation
- Time management
- Attention to detail
- Microsoft office
- Multitasking and organization
- CRM management
- Calendar management
- Internet research
- Lead generation
- Travel planning
- Social media updating
- Multitasking and time management
Websites
Certification
- Completed Coursework: Alison Course diploma in customer service 2025
- Asana Academy workflow specialist cerificate 2025
- African leadership xcelerator program ,Cerificate virtual assistance 2024
Languages
Fluent in English
Bilingual or Proficient (C2)
Fluent in Swahili
Bilingual or Proficient (C2)
Chinese (Mandarin)
Beginner (A1)
References
Available upon request
Timeline
Virtual Assistant
FREELANCE (Small Business Owner)
09.2025 - Current
Front Desk Receptionist
Rumwe Gardens Resort
11.2024 - 08.2025
Receptionist Administrator
DURAPOA MANUFACTURE LIMITED
03.2023 - 03.2024
Retail Sales Assistant
PeriWinkle Boutique
01.2022 - 01.2023
Diploma - Front Office Operations, Customer Service.
Premier Institute Of Hospitality & Business Studies