FIDELIS WAMAITHA
Summary
Diligent and friendly receptionist with solid background in customer service and administrative support. Proven ability to manage front desk operations efficiently, creating a welcoming atmosphere and ensuring smooth daily office functioning. Known for excellent communication, organizational skills, and a warm, professional demeanor.Demonstrated excellent communication and organizational skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Rumwe Resort Hotel
11.2024 - Current
- Welcoming and directing 30+ daily guests and visitors, maintaining a professional and warm front desk presence.
- Managing appointment scheduling, reducing guest wait time, and ensured 100% call-handling accuracy.
- Supporting check-in/check-out processes and maintaining accurate booking logs and guest records.
- Collaborating with housekeeping and service teams to improve guest satisfaction and positive feedback.
- Maintaining a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Receptionist Administrator
DURAPOA MANUFACTURE LIMITED
03.2023 - 03.2024
- Answered incoming calls, directing clients to the required office or personelle
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
Retail Sales Assistant
PeriWinkle Boutique
01.2022 - 01.2023
- Boosted monthly sales by 30% through upselling and maintaining an organized store layout.
- Promoted products on social media, increasing walk-in traffic and brand visibility.
- Resolved 55% of customer complaints and returns on the first interaction.
- Processed 20+ daily transactions with 100% accuracy.
Hotel Receptionist
Naivasha Heritage Hotel
03.2019 - 01.2021
- Responded to guest inquiries, achieving a 90% satisfaction rating based on feedback surveys.
- Collaborated with housekeeping to reduce booking errors by 30%, improving check-in accuracy.
- Managed cash and mobile payments accurately per shift with zero discrepancies.
- Maintained a calm, professional environment during peak hours and guest complaints.
Education
Diploma -
Premier Institute Of Hospitality & Business Studies
07-2016
Skills
- Excellent Customer service
- Problem Solving abilities
- Attention to Detail
- Maintaining cleanliness
- Excellent communication
- Time management
- Attention to detail
- Multitasking and organization
- Flexible And Adaptable in fastpaced environments
- Client Relationship Management
- Team collaboration
- POS Handling
- Opera PMS (basic)
- Microsoft Office
- Professional Phone & Email Etiquette
- Data entry
Languages
Fluent in English
Fluent in Swahili
Chinese (Mandarin)
Beginner (A1)
References
Available upon request
Certification
- Completed Coursework: Alison Course diploma in customer service 2025
- African leadership xcelerator program ,Cerificate virtual assistance 2024
- Asana Academy workflow specialist cerificate 2025
Timeline
Front Desk Receptionist
Rumwe Resort Hotel
11.2024 - Current
Receptionist Administrator
DURAPOA MANUFACTURE LIMITED
03.2023 - 03.2024
Retail Sales Assistant
PeriWinkle Boutique
01.2022 - 01.2023
Hotel Receptionist
Naivasha Heritage Hotel
03.2019 - 01.2021
Diploma -
Premier Institute Of Hospitality & Business Studies
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