Anne Karimi
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
Work History
Business Development Executive.
Euro Exim Bank
2023.11 - 4 2024
- Implemented company policies, technical procedures and standards for preserving integrity and security of data, reports, and access.
- Organized due diligence in preparation for sale of business unit.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Reduced operational risks while organizing data to forecast performance trends.
Senior Universal Banker
Standard Chartered Bank
2020.04 - 2022.07
- Exceeded sales goals by 20% through cross-selling and upselling various financial products.
- Developed and implemented new strategies, reducing wait times for customers by 30% in daily banking operations.
- Delivered exceptional customer service, resulting in 15% increase in client retention rates.
- Contributed to successful launch of new banking products, leading to 25% increase in sales within first quarter.
- Navigated challenging conversations with customers, resulting to 10% increase in successful debt management strategies implemented.
- Ensured adherence to anti-money laundering protocols, resulting to 95% compliance rate during account opening procedures.
- Evaluated customer feedback, leading to 20% improvement in service delivery and customer satisfaction.
- Educated customers on online banking and mobile banking applications, resulting to 25% increase in digital adoption rates.
- Trained new hires on customer service policies and procedures, resulting to 30% decrease in onboarding time.
- Managed risk exposure, resulting to 15% decrease in loan defaults.
- Streamlined loan application processes, reducing turnaround times by 40%.
- Coordinated community outreach initiatives, resulting to 50% increase in brand awareness and positive relationships.
- Led employee training sessions, resulting to 20% increase in product knowledge among team members.
- Managed escalated phone calls, achieving 90% resolution rate and improved customer satisfaction.
- Strengthened client relationships, resulting to 20% increase in client referrals.
- Mentored junior bankers, resulting to 25% improvement in their performance metrics.
- Checked accounts for fraud, leading to 30% decrease in fraudulent activities detected.
- Managed high-net-worth client portfolios, resulting to 15% increase in portfolio returns.
- Managed time efficiently, completing tasks within deadlines, with 95% on-time completion rate.
- Developed strong communication and organizational skills, resulting to 20% improvement in team collaboration.
- Proven ability to develop and implement creative solutions to complex problems, resulting 25% increase in process efficiency.
- Applied effective time management techniques, meeting 100% of tight deadlines consistently.
- Skilled at working independently and collaboratively to team environment, resulting to 20% increase in team productivity.
- Demonstrated strong organizational and time management skills, managing multiple projects simultaneously with 95% success rate.
- Worked well in team setting, providing support and guidance, resulting in 20% increase in team cohesion and morale.
- Educated customers on online banking and mobile banking applications resulting to 85% conversion rate.
Universal Banker
Standard Chartered Bank
2014.04 - 2020.03
- Created and maintained detailed database, leading to 25% increase in promotional sales effectiveness.
- Maintained up-to-date knowledge, resulting in 10% increase in successful product and service changes implementation.
- Developed highly empathetic client relationships, exceeding service standard goals by 20% and achieving 95% customer satisfaction rating.
- Trained staff on operating procedures and company services, resulting in 30% improvement in service delivery consistency.
- Championed adoption of new technologies and tools, leading to 25% increase in customer support process efficiency and 20% improvement in overall productivity.
- Cross-trained and backed up other customer service managers, ensuring seamless transition during absences and increasing team flexibility by 30%.
- Analyzed customer feedback data, identifying trends and actionable insights, resulting in 15% increase in customer satisfaction scores.
- Established strong rapport with customers, leading to 20% increase in repeat business and referrals.
- Investigated and resolved customer inquiries and complaints quickly, achieving 90% resolution rate within 24 hours.
- Liaised with sales, marketing, and management teams, resulting in 15% increase in alignment of objectives and collaborative project successes.
- Evaluated business reports, building action plans to offset negative trends, resulting in 10% increase in revenue and 20% decrease in customer churn.
- Implemented and developed customer service training processes, resulting in 25% increase in service quality metrics.
- Increased efficiency and team productivity, promoting operational best practices, resulting in 20% reduction in response times and 15% increase in task completion rates.
Customer Experience Officer - Priority Banking
Standard Chartered Bank
2012.04 - 2014.03
- Created and maintained detailed database, leading to 25% increase in promotional sales effectiveness.
- Maintained up-to-date knowledge, resulting in 10% increase in successful product and service changes implementation.
- Developed highly empathetic client relationships, exceeding service standard goals by 20% and achieving 95% customer satisfaction rating.
- Trained staff on operating procedures and company services, resulting in 30% improvement in service delivery consistency.
- Championed adoption of new technologies and tools, leading to 25% increase in customer support process efficiency and 20% improvement in overall productivity.
- Cross-trained and backed up other customer service managers, ensuring seamless transition during absences and increasing team flexibility by 30%.
- Analyzed customer feedback data, identifying trends and actionable insights, resulting in 15% increase in customer satisfaction scores.
- Established strong rapport with customers, leading to 20% increase in repeat business and referrals.
- Investigated and resolved customer inquiries and complaints quickly, achieving 90% resolution rate within 24 hours.
- Liaised with sales, marketing, and management teams, resulting in 15% increase in alignment of objectives and collaborative project successes.
- Evaluated business reports, building action plans to offset negative trends, resulting in 10% increase in revenue and 20% decrease in customer churn.
- Implemented and developed customer service training processes, resulting in 25% increase in service quality metrics.
- Increased efficiency and team productivity, promoting operational best practices, resulting in 20% reduction in response times and 15% increase in task completion rates.
Accounting Clerk
Standard Chartered Bank
2009.10 - 2012.03
- Ensured confidentiality of sensitive documents, resulting in 95% compliance rate with data protection regulations and zero reported breaches.
- Coordinated travel arrangements, leading to 20% reduction in travel expenses and 30% increase in travel efficiency.
- Managed incoming calls professionally, achieving 90% customer satisfaction rating and reducing call transfer times by 25%.
- Routed business correspondence, documents, and messages accurately, resulting in 15% increase in interdepartmental communication efficiency.
- Fostered operational efficiency and compliance, leading to 20% decrease in policy violations and 25% increase in process adherence.
- Processed incoming and outgoing mail and packages promptly, resulting in 95% on-time delivery rate and 30% reduction in shipping errors.
- Strengthened relationships with vendors, resulting in 15% increase in vendor satisfaction ratings and 20% decrease in dispute resolution time.
- Monitored office supplies, reducing stock shortages by 40% and optimizing inventory levels to minimize excess storage costs by 25%.
- Provided exceptional customer service, leading to 20% increase in internal stakeholder satisfaction and 25% increase in client and vendor retention rates.
- Streamlined invoicing process, resulting in 30% decrease in invoice processing time and 20% reduction in billing errors.
Education
Bachelor of Arts - Economics And Business Studies
Kenyatta University
12.2008
High School Diploma -
Loreto High School
11.2002
Skills
- Adaptability and Flexibility
- Agile Methodologies
- Cost Analysis
- Documentation And Reporting
- Work Planning and Prioritization
- Detail Oriented
- Team Collaboration
- Reliability
- Professionalism
- Relationship Building
- Continuous Improvement
- Time management abilities
- Problem-solving abilities
- Conflict Resolution
- Adaptability
- Excellent Communication
- Attention to Detail
- Analytical Thinking
- Task Prioritization
- Written Communication
- Effective Communication
- Resource Coordination
- Self Motivation
Languages
Swahili
Native language
English
Proficient
C2
Volunteering, Nature walk, Reading
I love volunteering at my local church.
I love taking nature walks to relax my mind.
I always enjoy a good book.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Development Executive.
Euro Exim Bank
2023.11 - 4 2024
Senior Universal Banker
Standard Chartered Bank
2020.04 - 2022.07
Universal Banker
Standard Chartered Bank
2014.04 - 2020.03
Customer Experience Officer - Priority Banking
Standard Chartered Bank
2012.04 - 2014.03
Accounting Clerk
Standard Chartered Bank
2009.10 - 2012.03
Bachelor of Arts - Economics And Business Studies
Kenyatta University
High School Diploma -
Loreto High School
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