Summary
Skills
Work History
Education
Accomplishments
Timeline
SoftwareDeveloper
Salome Jeremiah

Salome Jeremiah

Senior Support Engineer
Nairobi,30

Summary

Dedicated IT professional with history of meeting company goals utilizing consistent and organized practices. Skilled in software engineering, communication and connectivity and adapting to new situations and challenges to best enhance the organizational brand.

Skills

    Html, CSS,PHP

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Work History

Senior Engineer

Dimension data
Nairobi, Nairobi
10.2019 - Current
  • Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
  • Diagnosed issues with systems and quickly repaired flaws to maintain functionality.
  • Responded to technical concerns quickly and effectively devised solutions.

Service Delivery Technical Engineer

Internet Solutions
Nairobi, Nairobi
03.2018 - 09.2019
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Network Engineer

Internet Solutions
Nairobi, Nairobi
09.2017 - 03.2018
  • Monitored data transfer security to detect and prevent intrusion attempts and respond to DDoS attacks.
  • Initiated and managed network test facilities to verify network hardness and resilience.
  • Provided network support services for devices such as hubs, bridges, routers and other hardware.

Client Services

Access Kenya
Nairobi , Nairobi
10.2016 - 09.2017
  • Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Established performance and service goals and held associates accountable for individual performance.

Education

Bachelor of Science - Business Information Technology

Mount Kenya University
Thika
05.2013 - 12.2017

Accomplishments

Created an APP for church to book seats before attending service.

Timeline

Senior Engineer

Dimension data
10.2019 - Current

Service Delivery Technical Engineer

Internet Solutions
03.2018 - 09.2019

Network Engineer

Internet Solutions
09.2017 - 03.2018

Client Services

Access Kenya
10.2016 - 09.2017

Bachelor of Science - Business Information Technology

Mount Kenya University
05.2013 - 12.2017

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Salome JeremiahSenior Support Engineer