Festus Ngaira

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.

• Developed and executed competitive strategies for assortment, pricing, and promotions.
• Led supplier negotiations and ensured the implementation of a discount store image.
• Oversaw department budgeting, stock management, and waste reduction initiatives.
• Ensured hygiene, safety, and asset security standards were met.
• Implemented talent development and performance management processes.
• Delivered financial outcomes in net profit, margin, and turnover.

• Oversaw financial performance, sales targets, and operational KPIs.
• Delivered superior customer service and led staff training and performance reviews.
• Managed inventory, merchandising, hygiene, and branch operations.
• Developed branch leadership team to ensure efficient delegation and continuity.

• Set and reviewed sales KPIs and profitability metrics.
• Analyzed P&L reports and implemented marketing strategies.
• Managed store operations, inventory, customer service, and staff compliance.
• Worked with cross-functional teams to drive regional performance.

• Led sales forecasting, budgeting, and team performance in the region.
• Built key client relationships and expanded customer base.
• Delivered training, evaluated performance, and optimized sales productivity.
• Ensured consistent communication and alignment with corporate policies.

• Directed store operations, set KPIs, and implemented promotions.
• Ensured inventory accuracy, compliance with SOPs, and team leadership.
• Oversaw visual merchandising, sales coordination, and customer service.
• Maintained branch safety, security, and audit readiness.

• Collaborated with senior management to develop strategic plans for branch expansion and improvement initiatives.
• Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
• Complied with regulatory guidelines and requirements.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.

• Processed purchase and return orders, GRNs, and sales quotes.
• Reconciled accounts and handled invoicing.
• Generated monthly sales reports and supported customer service.