Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Festus Mutuvi

Nairobi,30

Summary

Dynamic IT professional with hands-on experience at Larrium Office Solutions, excelling in computer repair and maintenance. Proven ability to enhance team efficiency through effective troubleshooting and collaboration. Skilled in system administration ,software development and remote support, demonstrating strong problem-solving abilities and a commitment to delivering exceptional customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Hardware Computer Repair Technician

Larrium Office Solutions
04.2020 - Current
  • Delivered top-notch customer service, resolving concerns and answering questions about computer hardware repairs.
  • Received Mentorship from senior technicians in troubleshooting techniques, boosting overall team efficiency in handling repair requests.
  • Collaborated with colleagues to develop best practices for troubleshooting and repairing various computer systems.
  • Adhered to strict safety protocols while servicing delicate electronic equipment, promoting a safe working environment.

IT Intern

Toureg Insurance Brokers
05.2024 - 08.2024
  • Provided technical support, resolving IT issues to maximize productivity for team members.
  • Delivered assistance and support for team-based IT projects.
  • Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
  • Supported IT department in handling technology rollout and maintenance.
  • Performed Network Management,System administration and Domain Management

Trainee Technician,Software Development

Masinde Muliro University Of Science And Technology
05.2023 - 08.2023
  • Increased trainee knowledge with hands-on guidance and mentorship from experienced technicians.
  • Expanded technical skillset through continuous learning and applying new techniques in daily tasks.
  • Proactively identified potential problems with equipment through regular inspections, preventing future malfunctions or breakdowns.
  • Optimized resource utilization by effectively prioritizing multiple simultaneous assignments based on urgency levels and deadlines.
  • Finalized by an academic trip to some major companies such as KRA,Liquid Telecom located in Mombasa

Education

Bachelor of Science - INFORMATION SYSTEMS AND KNOWLEDGE MANAGEMENT

MASINDE MULIRO UNIVERSITY
Kakamega, Kakamega District, Kenya
12-2025

Certificate - Information Technology

Elimu Resource Centre
Malindi, Kilifi District, Kenya
06-2020

Skills

  • Remote Support
  • Computer repair and Maintenance
  • Software Development
  • System Administration
  • Domain Management
  • Network Management and Maintenance
  • Help Desk and Support Services

Certification


  • [IT Essentials] - [4months] -Cisco
  • [Get connected]-Cisco
  • Entrepreneurship-Cisco
  • Currently undertaking Cloud Sec Course affiliated with AWS

Timeline

IT Intern

Toureg Insurance Brokers
05.2024 - 08.2024

Trainee Technician,Software Development

Masinde Muliro University Of Science And Technology
05.2023 - 08.2023

Hardware Computer Repair Technician

Larrium Office Solutions
04.2020 - Current

Bachelor of Science - INFORMATION SYSTEMS AND KNOWLEDGE MANAGEMENT

MASINDE MULIRO UNIVERSITY

Certificate - Information Technology

Elimu Resource Centre

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Festus Mutuvi