Ferdinand Omondi
Online Chatter
Nairobi,Kenya
Summary
Dynamic professional with a proven track record in enhancing customer care at Falls Hotel, boosting sales at Space Pharmacy, and producing engaging content as a Freelance Writer. Expert in problem-solving and excellent communication, adept at fostering teamwork and driving significant improvements in client satisfaction and revenue growth.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Chatter
Chatstars.com
01.2024 - Current
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Strengthened communication skills through regular interactions with others.
- Worked flexible hours across night, weekend, and holiday shifts.
Writer
Freelance Writers
11.2019 - 01.2024
- Brainstormed ideas to create useful content for clients.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Wrote compelling, succinct, clear news scripts under tight deadlines.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
Customer Care
Falls Hotel
11.2018 - 12.2019
- Increased repeat business by providing exceptional customer care and promptly addressing concerns.
- Analyzed key performance indicators to identify areas of improvement, driving continuous growth in customer care quality.
- Supported fellow Customer Care Analysts by sharing best practices, offering guidance during challenging situations, or stepping in when additional help was needed on calls or cases.
- Developed and conducted product knowledge training sessions for sales, marketing, and customer care staff.
- Participated in ongoing professional development activities to stay current on industry trends and best practices in customer care.
Bartender
Valley Park Falls Bar and Restaurant
12.2015 - 11.2018
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Salesperson
Space Pharmacy
12.2014 - 12.2015
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Implemented effective sales strategies to maximize revenue generation.
Education
Bachelor Of Fine Arts - Interior Design
Kenyatta University
Nairobi Kenya Skills
Problem-Solving
Timeline
Chatter
Chatstars.com
01.2024 - Current
Writer
Freelance Writers
11.2019 - 01.2024
Customer Care
Falls Hotel
11.2018 - 12.2019
Bartender
Valley Park Falls Bar and Restaurant
12.2015 - 11.2018
Salesperson
Space Pharmacy
12.2014 - 12.2015
Bachelor Of Fine Arts - Interior Design
Kenyatta University
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