Felix Nyongesa opondo
Nairobi
Summary
Results-oriented Project Manager with 4 years of working experience at ASL Limited, excelling in operations oversight and client relations. Proven expertise in data analysis and stakeholder communication, achieving a 20% increase in operational efficiency. Adept at leading cross-functional teams and optimizing CRM systems to enhance customer satisfaction and drive project success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Project Manager
ASL Limited
Nairobi
01.2021 - 12.2025
- Led and managed multiple projects across operations, ensuring timely delivery and alignment with organizational goals.
- Oversaw operational workflows, improving efficiency, and reducing costs by streamlining processes.
- Conducted data analysis and reporting to support decision-making and track project performance.
- Implemented and optimized CRM systems to enhance customer relationship management and reporting accuracy.
- Coordinated stakeholder communication, ensuring transparency and alignment between internal teams and external clients.
- Strengthened client relations by providing consistent support and resolving issues promptly, resulting in improved customer satisfaction scores.
- Supervised cross-functional teams, fostering collaboration and accountability.
- Delivered regular project updates and reports to senior management, highlighting risks, opportunities, and progress.
- Results-driven Project Manager with 4 years of experience at ASL Limited in Kenya, specializing in project management, operations, and client relations. Skilled in data analysis, stakeholder communication, CRM systems, and customer support.
- Successfully managed projects with budgets exceeding $500,000 achieving delivery within scope and deadlines.
- Increased operational efficiency by 20% through process improvements.
- Enhanced customer retention rates by implementing improved CRM practices.
Education
Bachelor’s Degree - Business Administration, Project Management
Kenyatta University
Kenya01-2021
Skills
- Project Management & Operations Oversight
- Data Analysis & Reporting
- Stakeholder & Client Communication
- Customer Service & Support Excellence
- CRM Systems (Salesforce, Zoho, or equivalent)
- Team Leadership & Collaboration
- Process Improvement & Workflow Optimization
- Strategic Planning & Execution
Certification
• Project Management Professional (PMP), 2022
• Data Analysis & Reporting Certification, 2023
• Data Analysis & Reporting Certification, 2023
References
Available upon request.
Timeline
Project Manager
ASL Limited
01.2021 - 12.2025
Bachelor’s Degree - Business Administration, Project Management
Kenyatta University