FELIX OCHIENG OTIENO
Nairobi, Nairobi Province
Summary
A highly trained and dedicated Systems Analyst with over 16 years of professional experience working in an ICT environment. Has proven experience in providing enterprise-wide support in aligning business goals into highly resilient and effective system solutions while supporting system users and ensuring compliance with industry best practices and ICT standards. Proficient in implementing both traditional ICT support infrastructure and innovative digital technology with guaranteed reliability. Passionate about nurturing solid working relationships and helping system users to translate business needs into system solutions. Seeking ICT opportunities that will allow me to utilize my ICT expertise to contribute to a positive social impact while advancing my career goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Systems Analyst - ABAP
Kenya Electricity Transmission Company Limited
05.2024 - Current
- Provided expert technical support, reducing system downtime and minimizing disruptions to daily operations.
- Streamlined processes for improved productivity through thorough systems analysis and optimization.
- Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
- Initiated process improvement initiatives that led to cost savings while maintaining high-quality output standards.
- Collaborated with cross-functional teams to develop innovative solutions for business challenges.
- Evaluated current systems and recommended improvements, ensuring optimal performance levels were maintained.
- Gathered requirements and performed gap analysis through design workshops with users.
- Designed user-friendly interfaces for various software applications, increasing ease of use and functionality.
- Established effective relationships with key stakeholders across departments to facilitate collaboration on critical projects.
- Enhanced SAP system efficiency by analyzing and redesigning workflow processes.
- Conducted thorough requirements analysis to ensure software solutions met business needs.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
Systems Analyst – ABAP
Geothermal Development Company (GDC)
12.2011 - 05.2024
- Company Overview: GDC is a wholly owned parastatal of the Government of Kenya mandated to execute surface geothermal development, including prospecting for, drilling, harnessing, and selling geothermal energy to electricity-generating companies for energy production and sale to the national grid.
- Develop new products on ABAP platforms, resolve issues that may arise with ABAP software, and offer expedient problem-solving services; Create and manage SharePoint 2013 and SharePoint Online applications; Implementation of the Employee Self Service (integrated with SAP); Manage and create database and contents for the company website with MySQL, PHP, and Apache; Test all applications before rollout by ensuring user requirements are met while observing high standards.
- Designed a User Interface enhancing and modifying SAP reports (Object-Oriented Programming ABAP), modularization techniques, working with SAP tables, complex data objects, data modeling and data retrieval, defining and using standard, sorted, and hashed internal tables, structures, work areas, SAP Smart Forms, SAP Scripts, Web Dynpros, Exit Modules, ABAP debugging and Open SQL.
- Implemented seamless integration of SAP with SharePoint ensuring seamless business processes using SAP Materials Management, Human Capital Management, Financial Accounting (FI/CO), and Project Systems through enhancements and modifications, creating Employee Self Service (ESS) for automation of variable allowances, travel, and expense, and leave applications.
- Led the successful integration of the GDC Medicare System with SMART applications and the GDC Online Payment in SAP with Co-op Bank using Data Medium Exchange (DME).
- Developed understanding of Business Application Programming Interface (BAPIs), Remote Function Calls (RFCs), Java Connectors, and trained users across the organization on how to use them for integration.
Systems Administrator
Geothermal Development Company (GDC)
10.2009 - 11.2011
- Enhanced knowledge of Windows, Linux, and Mac operating systems and set up of Local Area Networks (LAN) and Wide Area Networks (WAN) in these operating systems in adherence to organizational policies and procedures.
- Effectively provided technical support to employees physically or by use of help desk support which helped to enhance my collaboration, communication, and interpersonal skills for effective customer service.
- Minimized IT costs by providing hardware maintenance, keeping physical devices, such as computers, printers, scanners, and servers functional, and conducting minor repairs.
Software Engineer
MicroLAN Kenya Limited
02.2007 - 08.2009
- Developed and maintained user interfaces and database tables such as a SACCO management software (SACCO Master) and a Water Billing System (Majisoft).
- Effectively supported clients using an Accounting Management Software (ERP), the ACCPAC.
- Gained proficiency in Visual Studio.NET (Visual Basic.NET, C#), JavaScript, and Internet Information Services (IIS) webserver.
Education
Oracle Fusion Cloud Applications HCM Process Essen
Oracle
Online05-2025
IBM Data Engineering Professional Certificate - IBM Data Engineering Professional Certificate
IBM/Coursera
Online02-2026
SAP Certified Development Associate - ABAP
SAP
SAP Head Office, Johannesburg / Online12-2022
Senior Management Course
Kenya School of Government
Mombasa, Mombasa District, Kenya05-2025
Computer Science
Kabarak University
Rongai, Nakuru District, Kenya12-2006
Kenya Certificate of Secondary Education (KCSE) - undefined
Koelel High School
01.2001
Skills
- Business analysis, including gathering technology specifications & requirements to support business goals
- Virtualization, cloud computing, and development of business applications in the SAP environment
- Multiple programming languages, including SAP ABAP, PHP, and Active Server Pages
- Administration and maintenance of Apache, IIS, Microsoft SQL, and Microsoft SharePoint servers
- Ensuring regulatory compliance and standard technology requirements in an organization
Certification
- SAP Certified Development Associate - ABAP with SAP NetWeaver 7.50
- Microsoft SQL Server Database 2008 Administration
- IBM Mobile Application Developer
- IBM Datawarehouse Specialist
- Internal Quality Auditing (Quality Management System)
- Implementation of ISO 9001:2008 (Quality Management System)
- Documentation of ISO 9001:2008 (Quality Management System)
- SAP BASIS Super User Training
- SAP Human Capital Management User Training
- SAP Project System Super User Training
- VMWare VMWare vSphere: Install, configure, and manage (Virtualization)
- Linux User and Network Administrator
References
- Robert Kipkebut, Lecturer, Kabarak University, robert.kipkebut@kabarak.ac.ke, (+254) 719 499 615/ 788 451 801
- Diana Langat, Acting Manager, Information Communication and Technology, GDC, dlangat@gdc.co.ke, (+254) 722 792 666
- Danson Koske, Solutions Architect - Data Warehousing and Infrastructure, Palladium Kenya, koske.kimutai@thepalladiumgroup.com, (+254) 721845240
Timeline
Systems Analyst - ABAP
Kenya Electricity Transmission Company Limited
05.2024 - Current
Systems Analyst – ABAP
Geothermal Development Company (GDC)
12.2011 - 05.2024
Systems Administrator
Geothermal Development Company (GDC)
10.2009 - 11.2011
Software Engineer
MicroLAN Kenya Limited
02.2007 - 08.2009
Kenya Certificate of Secondary Education (KCSE) - undefined
Koelel High School
Oracle Fusion Cloud Applications HCM Process Essen
Oracle
IBM Data Engineering Professional Certificate - IBM Data Engineering Professional Certificate
IBM/Coursera
SAP Certified Development Associate - ABAP
SAP
Senior Management Course
Kenya School of Government
Computer Science
Kabarak University
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