Felix Murunga Lilechi
Nairobi,Nairobi
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
Work History
Head of Cash/Branch Custodian
Diamond Trust Bank Ltd
07.2022 - Current
- Supporting the Branch manager and/ or the Assistant Manager to manage and organize Front Office and Cash Services at the branch in order to achieve high business growth from the identified niche market.
- Enhancing service delivery and ensuring high standards of customer service are maintained.
- Responsible for effective and efficient management of customer service delivery and ensuring customers are assisted at all times with any Cash or Front Officer transactions e.g. Deposits, Withdrawals, Transfers, RTGS, TT, Draft & Bankers cheque issuance, Account Opening etc.
- Responsible for quick and efficient turnaround times in branch service delivery and providing leadership to branch officers.
- Supporting the branch manager in meeting branch business targets.
- Meeting individual targets in CASA, New customer acquisition, Bancassurance, Channel sales and any other business line as cascaded by management.
- Ensuring compliance with branch operating procedures and policies in supervising branch operations.
- Maintaining good customer relations and ensuring excellent service delivery.
- Management of branch teller cash, vault cash and ATM cash including carrying out regular spot checks.
- Checking and authorization of Cash and Front Officer transactions (Cash, Deposits, Payments, Cheque deposits, Payments, Standing Instructions, TTs, RTGS, Banker’s cheques, Account opening).
- Confirmation of large withdrawals and or transfers through RTGS or TT as per branch limits.
- Ensuring end of day balancing of Teller and Vault Cash.
- Managing of all registers and ensuring that records are kept accurate and up to date.
- Maintaining Cash within the approved Branch Cash holding units.
- Ensure timely disposal of surplus cash to the CCMU/ banks.
- Managing all front office and cash related queries and maintain excellent customer service standards.
- Validating/calling over transaction vouchers to ensure that no mistakes/errors are made in the execution of customer transactions.
- Complying with all statutory and regulatory requirements, including (POCAMLA, POTA), and CBK prudential guidelines.
- To ensure KYC, AML and due diligence procedures are followed on account opening and branch transactions.
- Carrying out on going (ODD) and enhanced due diligence (EDD) of branch accounts including PEP accounts and high-risk accounts to ensure that compliance with policies and procedures.
- Ensure proper monitoring of customer transactions and report any suspicious transactions or activities noted CFC Compliance Unit/MLRO.
- To ensure Large Cash Declaration Forms are fully completed and reviewed and any activity / transaction that raises suspicion escalated to the CFC Compliance Unit.
- To ensure that all transaction forms (cash/cheque deposits & withdrawal, remittance forms, account opening forms) are fully completed and support documentation provided.
Officer
Diamond Trust Bank Ltd
12.2013 - Current
- Receiving and paying cash from/to customers.
- Ensure excellent customer service to bank’s customers.
- Assisting customers with issues relating to their accounts and queries relating to cash transactions.
- Ensure cash holding in the cubicle is always within the teller limit.
- Marketing and cross selling of Bancassurance, - Defender, B2B, Mobile Banking, Agency banking and any other banks products and services to existing, walk-ins and potential customers.
- Backup of western Union, Moneygram, Xpress Money and World remit teller.
- Maintain the security and confidentiality of the bank and customer information.
- Ensure high standards of customer service.
- Account opening in BPM, KYC and dormant account reactivations.
- Processing of in-house and outward cheques.
- Processing of transfers i.e. Swifts, RTGs.
- In charge of service excellence at the branch.
- Receiving, posting and balancing outward clearing cheques.
- Maintain DTK’s customer service standards.
- Validating/calling over transaction vouchers to ensure inputting errors are picked and rectified immediately.
- Handling any other role that may be assigned by management from time to time in the course of duty.
Finance Intern
Coca Cola Juices Kenya Ltd
08.2013 - 10.2013
- Preparations of cheque requisition vouchers for supplier payments.
- Reconciliation of supplier accounts.
- Matching of accounting documents and LPO,s to invoices and delivery notes before preparing payments.
- Sequential filing of posted invoices and cheques requisition vouchers.
- Filing and archiving of old documents.
- Assisting in retrieval of historical invoices required for KRA audit purposes.
- Supported organizational account management duties under direct supervision.
- Reviewed statements with staff accountants to inform corporate and individual financial planning.
- Prepared company tax returns and other financial filings.
Education
MBA - Strategic Management
Mount Kenya University
Nairobi City Campus08.2025
Bachelor of Commerce - Finance
Kenyatta University
Main Campus12.2013
Skills
- Responsible and dependable
- Problem-solving
- Excellent communication skills
- Client communication
- Timely paperwork completion
- Attention to detail
- Team collaboration
Timeline
Head of Cash/Branch Custodian
Diamond Trust Bank Ltd
07.2022 - Current
Officer
Diamond Trust Bank Ltd
12.2013 - Current
Finance Intern
Coca Cola Juices Kenya Ltd
08.2013 - 10.2013
MBA - Strategic Management
Mount Kenya University
Bachelor of Commerce - Finance
Kenyatta University