Felix Mmene Kibigo

• Point of contact for all Digital IT escalation and system stability
• Overall Business Unit delivery for agile squads and ensuring adequate resourcing and tooling
• Delivering of Business Units projects and products on time and ensuring product stability within max 24 hours
• Building technical capabilities and improving ways of working
• Building high performance engineering culture within agile squads
• Budget Planning for Technical platforms
• Providing technical team leadership, strategy and roadmaps

• Information Technology Business Partner
• Defines architecture and design of systems and solutions to meet current and future business needs;
• Provide technical input to business strategy meetings in order to maximize outcome and not output.
• Drives adoption of Automated Testing tools in order to improve delivery timelines;
• Works effectively with suppliers and partners to influence their plans and maximize value delivery from relationships
• Workforce management for teams comprising of solution architects, business analysts, quality analysts and developers.

Key Deliverable:

• Led delivery of Device Financing solution. A First in the industry in Partnership between Safaricom PLC and Google LLC
• Led the simplification of Safaricom PLC product offering under the Safaricom Neo Brand

• Managing Network and Marketing Projects for Airtel Africa Account

• Align appropriate sales opportunities to meet the business and financial objectives by knowing customers business needs.

• Initiate engagement with the targeted accounts; lead the opportunity development process.

Key Deliverable:

• Network swap (OCS and Core) from Ericsson to Huawei in Airtel Burkina Faso and Airtel Sierra Leone.

• Upgraded products and promotions and GSM Data provisioning platform in 10 Airtel Africa Operations.

• Managing the strategic and daily operations of the Billing department

• Identifying gaps in business and formulating opportunities for the business

• Develop opportunities from the first lead, until close. Leading resources and matrix manage the designated project team.

Key Deliverable:

• Successfully managed the network swap (OCS and Core) from Ericsson to ZTE platform.

• Oversee the project for application migration and IT infrastructure take-over for ETKL by Bharti Airtel and Safaricom Ltd

• Set-up teams, policies, systems and services and vendors during the set-up of Essar Telecoms Kenya Limited operation (YuMobile)

• Supervision and Management: - Personnel, Processes, and Vendor Relations within the Billing Department

Key Deliverable:

• Successfully Integrate Billing applications to new network nodes during network swap from Nokia-Siemens to Huawei platform

• Oversee the upgrading of billing infrastructure from IBM-AIX to HP Superdome and Enterprise Virtual Array (EVA)

• Successful migration of the retail billing system to a new platform (EPPIX to Portal 7)

• Administration and Support of the Mediation and Interconnect Billing Systems

• Administration and Support of Operation Support Systems

• Administration and Support of Billing Services

• Support of Retail Billing and Roaming Services

• Led the delivery of the Device Financing solution. A first in the industry; A partnership between Safaricom PLC and Google LLC

• Led the simplification of Safaricom product offering under the Safaricom Neo Brand

• Managed a portfolio spanning 17 countries in Africa with an annual return of USD 10 million per annum

• Successful rollout of network and marketing projects to the various Airtel Africa Operations

• Successfully managed the network swap (OCS and Core) from Ericsson to Huawei in Airtel Burkina Faso and Airtel Sierra Leone.

• Participated in the take-over project for ETKL by Bharti Airtel and Safaricom Ltd

• Participated in the initial rollout of systems and services during the set-up of the operation (YuMobile)

• Spearheaded the development of In-house solutions at zero cost to the company - Channel Distribution System, Ticketing, and a fully-fledged Retail Point of Sale system

• Led the deployment of Billing Systems and Customer Relationship System (Cerillion Suite) as well as a Hybrid Postpaid solution

• Successfully managed the network swap (OCS and Core) from Ericsson to ZTE.

• Implementation of an Electronic Bills Presentment solution (Zipbill - Lifetree) which improved the efficiency of handling customer invoices

• Successful migration of the retail billing system to a new platform (EPPIX to Portal 7). This improved efficiency and improved service levels for the billing team

• ISO Compliance – Member of steering team that worked on the company wide initiative that contributed to the company becoming ISO certified

• Successful and complete upgrading the billing infrastructure from IBM-AIX to HP Superdome and Enterprise Virtual Array (EVA) thus increasing the Billing platforms capacity, and assuring System and Service availability of the billing system

• Was part of the team that handled the network swap (OCS and Core) from Nokia-Siemens to Huawei.