Felix Kyalo
Passeenger Service Agent
Nairobi,Kenya
Summary
At Swissport Kenya, I excell as a Passenger Service Agent, where my adeptness in customer service management and problem-solving significantly enhance passenger satisfaction. Leveraging skills in ticketing and adaptability, I effectively navigate flight changes, ensuring seamless travel experiences. My professionalism and ability to maintain confidentiality stand out, underscoring my commitment to excellence in aviation services.
i have developed strong interpersonal and problem-solving skills in high-pressure travel environment. Skilled in managing customer interactions, resolving issues efficiently, and ensuring smooth process. Seeking to transition into new field where these skills can drive positive outcomes and enhance team success.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Passenger Service Agent
Swissport Kenya
05.2023 - Current
- Assist passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provide exceptional customer service, addressing passenger concerns promptly and professionally.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Demonstrating adaptability by adjusting quickly to changes in flight schedules or gate assignments.
- Safeguarded sensitive passenger information by maintaining strict confidentiality standards at all times.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Provide relevant information to customers queries and providing solutions to issues which may impact the customers experience.
Mechanical Engineering Intern
Kenya Airports Authority
07.2022 - 10.2022
- Developed technical skills through training and shadowing experienced professionals.
- Assisted in troubleshooting equipment failures, implementing corrective actions to minimize downtime and loss of productivity.
- Worked closely with engineers and assisted with product testing.
- Tested newly installed systems, closely monitoring functionality and adherence to operating specifications.
Education
Bachelor of Technology - Mechanical Engineering
Kirinyaga Unversity
Kirinyaga County 04.2001 -
KCSE -
Kyua Secondary School
Machakos 04.2001 -
Skills
Customer service oriented
Certification
Airline Customer Service Certificate – International Air Transport Association (IATA).
Timeline
Passenger Service Agent
Swissport Kenya
05.2023 - Current
Mechanical Engineering Intern
Kenya Airports Authority
07.2022 - 10.2022
Bachelor of Technology - Mechanical Engineering
Kirinyaga Unversity
04.2001 -
KCSE -
Kyua Secondary School
04.2001 -
Similar Profiles
AGATHA KOINAGATHA KOIN
TEAM LEADER -PASSENGER SERVICES at SWISSPORT KENYA LIMITEDTEAM LEADER -PASSENGER SERVICES at SWISSPORT KENYA LIMITED
KENNEDY MWANGIKENNEDY MWANGI
CENTRALIZED CARGO OFFICE AGENT (CCO) at SWISSPORT KENYA LIMITEDCENTRALIZED CARGO OFFICE AGENT (CCO) at SWISSPORT KENYA LIMITED
Janet Achieng OderoJanet Achieng Odero
Front Office/HR Administrator at SWISSPORT KENYA LIMITEDFront Office/HR Administrator at SWISSPORT KENYA LIMITED