Felistus Wanjiru
Summary
Resourceful Technician known for high productivity and efficiently completing tasks. Skilled in troubleshooting, preventive maintenance, and equipment repair. Excel at time management, problem-solving, and communication, ensuring seamless operations and team coordination.
Trustworthy individual offering several years working as qualified technician. Focused and enthusiastic performer promoting exceptional skill in diagnosing issues and performing repairs. Broad knowledge of machines, production processes and maintenance processes.
Detailed Technician skilled in services. Demonstrating keen sense of skill to every customer. Known for best-in-class work and great problem-solving skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Technician
Alex waithaka
Nairobi , Kenya
11.2024 - Current
- Utilized hand tools to properly splice cables.
- Performed routine maintenance on vehicles including oil changes and tire rotations.
- Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
- Tracked inventory levels of tools, parts, and supplies used in job sites.
- Performed maintenance on fiber optic networks.
- Set up service for customers by installing, connecting, testing or adjusting equipment.
- Worked with other technicians as part of a team on large projects.
- Laid out cabling plans and ran through buildings to desired locations.
- Troubleshot and repaired fiber optic systems.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Organized and coordinated resources required for successful completion of jobs.
- Set up modems and other hardware with necessary cables.
- Installed, terminated, spliced and tested fiber optic cables.
- Provided training to personnel on proper use of tools and techniques related to fiber optics.
- Connected wires and cables to terminals and attached and detached various kinds of hardware to wires, cables, buildings or poles.
- Built out new fiber runs for customer connections.
- Maintained documentation of all network changes and repairs.
- Communicated with customers to access work areas and explain work.
- Resolved complex problems associated with diverse telecom systems.
- Identified issues with existing cable plants using OTDRs.
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
- Installed, set up and repaired devices and system components.
- Climbed poles and entered tunnels, buildings, trenches or manholes to accomplish various job tasks.
- Inspected and tested fiber optics equipment to ensure optimal performance.
- Created sensors and conducted thorough inspections to locate fiber optic system defects.
- Conducted fusion splicing of single-mode and multi-mode fibers.
- Pulled lines to proper tension for safety and durability of installation work.
- Ensured that safety standards were met during installation processes.
- Provided technical support to customers regarding their fiber optic needs.
- Calibrated test equipment to verify accuracy of readings.
Loan Officer
Sarah muthoni
Nairobi , Kenya
04.2024 - 11.2025
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Informed customers of loan application requirements and deadlines.
- Managed pipeline for originated loans through closing and complete required management reports.
- Provided customer service support throughout the entire process from application through closing.
- Located and suggested loan packages that met client needs and priorities.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Negotiated terms and conditions of loan contracts.
- Conducted risk analysis to identify potential losses associated with certain loans.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Set up debt payment plans based on client credit, income and assets.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Collaborated with company teams to expedite loan approval processes.
- Recommended loan approvals and denials based on customer loan application reviews.
Attachment
Kenya power
Nairobi , Kenya
09.2023 - 11.2023
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Completed routine maintenance and repair.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked effectively in team environments to make the workplace more productive.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Completed day-to-day duties accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted testing of software and systems to ensure quality and reliability.
Education
Diploma - Electrical And Electronics Engineering
Institute of Energy Studies And Research
Ruaraka , Nairobi 08-2024
Kenya Certificate of Secondary Education - High School Certificate
Kairo Girls High School
Muranga, Kiriani03-2021
Kenya Certificate of Primary Education - Primary Certificate
Riabai Primary School
Kiambu, Riabai 01-2016
Skills
- Fiber optic installation
- Network troubleshooting
- Equipment maintenance
- Customer service
- Problem solving
- Team collaboration
- Safety compliance
- Analytical thinking
- Critical thinking
- Issue resolution
- Time management
- Goal setting
- Leadership skills
- Interpersonal skills
- Telecommunications Equipment Installation
- Network maintenance
- Safety procedures
- Technical troubleshooting
- Loss testing
- Fiber Optics Knowledge
- Troubleshooting systems
- Maintaining components
- Cable splicing
- Fusion splicing
- Communication skills
- Safety awareness
- Customer support
- Device installation
- System repair
- Signal testing
- Configuring devices
- Educating customers
- Problem-solving abilities
Certification
- Computer certificate where by I learnt all computer packages
Timeline
Technician
Alex waithaka
11.2024 - Current
Loan Officer
Sarah muthoni
04.2024 - 11.2025
Attachment
Kenya power
09.2023 - 11.2023
Diploma - Electrical And Electronics Engineering
Institute of Energy Studies And Research
Kenya Certificate of Secondary Education - High School Certificate
Kairo Girls High School
Kenya Certificate of Primary Education - Primary Certificate
Riabai Primary School