Felistus Nyambura
Nairobi
Summary
Detail-oriented Reconciliation Analyst with proven experience in financial data accuracy, ledger reconciliation, and transaction monitoring. Adept at identifying and resolving discrepancies, preparing detailed reconciliation reports, and maintaining compliance with accounting standards. Currently serving as a Reconciliation Officer at Sidian Bank, overseeing account-to-account, mobile money, and card transaction reconciliations. Holds a CPA qualification and a Bachelor’s degree in Agricultural Economics, with strong technical proficiency in accounting software, ERP systems, CRM tools, and data analysis. Recognized for streamlining reconciliation processes, implementing automation tools, and enhancing operational efficiency. Committed to leveraging analytical expertise and financial insight to support informed decision-making and ensure financial integrity.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Reconciliation Officer
Sidian Bank
05.2022 - Current
- Performing meticulous reconciliation of ledger accounts within the banking system to ensure accuracy and promptly resolve any discrepancies.
- Effectively identifying and addressing anomalies by posting exceptions after thorough reconciliation, including the reversal or debiting of transactions in clients' accounts to maintain financial integrity.
- Producing comprehensive monthly reconciliation reports that provide a clear overview of financial transactions, ensuring transparency and facilitating informed decision-making.
- Establishing and upholding an organized system for files, reports, documentation, and data related to reconciliation activities, ensuring accessibility and compliance with record-keeping standards.
- Deep understanding of reconciliation processes and procedures, and consistently following corporate standards and procedures in all reconciliation clerical activities, promoting uniformity and adherence to established protocols and data protection.
- Thoroughly examining and aligning entries during the reconciliation of accounts within the system, ensuring consistency and precision in financial records.
- Assist in report retrieval for audit purposes and providing additional support when necessary
- Prepare daily dashboard reports to track the status of reconciliations hence providing visibility into unresolved issues and following up consistently to ensure exceptions are resolved within agreed timelines thereby enhancing financial accuracy and transparency.
- Collaborate with relevant teams to ensure all discrepancies identified during reconciliations are addressed in a timely and effective manner.
Contact Center Representative
Sidian Bank
02.2021 - 04.2022
- Answered incoming calls, emails, and social media, addressed customer inquiries, solved problems, and provided product information.
- Engaged in learning and development opportunities to promote continued performance improvement.
- Maintained accurate and current customer account data.
- Trained new personnel regarding company operations, policies, and services.
- Acted as an effective liaison between customers and internal departments.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
Relationship Officer
Equity Bank Kenya Limited
09.2018 - 01.2021
- Delivered exceptional service to customers by leveraging extensive knowledge of products and services, creating welcoming positive experiences.
- Quickly and accurately answered customer questions through calls, suggested effective solutions, and resolved issues to ensure 100% customer satisfaction.
- Liaised with customers and the management team to better understand customer needs and recommend appropriate solutions.
- Met customer call guidelines for service levels, handle time, and productivity.
Accounts Assistant Intern
Wanderi and Associates
01.2018 - 05.2018
- Filed P.A.Y.E, NHIF, and NSSF to ensure timely and accurate statutory filings.
- Reconciled financial records to guarantee accuracy and compliance with accounting standards.
- Reported account information in the general ledger, conducting monthly comparisons with bank account statements for accuracy.
- Conducted audits of financial records to ensure integrity and compliance with regulatory standards.
- Gathered data on taxable income, deductibles, and allowances for effective tax preparations and compliance.
- Maintained organized and updated accounting files for precision in financial record-keeping.
Direct Sales Representative
Absa Bank Kenya
04.2016 - 07.2017
- Generated leads to expand customer base and increase sales opportunities.
- Cross-sold various bank products, including loans, accounts, insurance products, and cards, to meet customer needs.
- Received and addressed customer queries, ensuring prompt and effective resolution of issues.
- Delivered sales presentations to a diverse range of prospective clients, effectively communicating product benefits and features.
Education
Bachelor of Science - Agricultural Economics
Egerton University
Nakuru, Kenya12.2015
No Degree - Accounting
Comboni Polytechnic
Nakuru05.2019
Skills
- Strong Analytical Skills
- Attention to detail
- CRM Software
- Quickbooks
- ERP System
- MS Suite
- GAAP & IFRS
- Adaptability
- Power BI
- SQL
- Excellent Communication Skills
Certification
SPSS Certificate
Accomplishments
- Workflow Optimization: Created a dedicated folder to track and manage all reversal requests, ensuring efficient tracking and adherence to defined Service Level Agreements (SLAs).
- Excel-Based Time-Saving Solution: Addressed time-consuming manual reconciliations by leveraging Excel for data analysis, significantly reducing the time required for the reconciliation process.
- Tracking and Defining SLAs: Introduced a workflow streamlining approach through the creation of a centralized folder for reversal requests, facilitating easier tracking and setting clear Service Level Agreements (SLAs).
- Reconciliation Process Automation: Initiated the automation of the reconciliation process by implementing the NLS-Nlitheclick system, ensuring efficient data input to facilitate the reconciliation of individual accounts.
Timeline
Reconciliation Officer
Sidian Bank
05.2022 - Current
Contact Center Representative
Sidian Bank
02.2021 - 04.2022
Relationship Officer
Equity Bank Kenya Limited
09.2018 - 01.2021
Accounts Assistant Intern
Wanderi and Associates
01.2018 - 05.2018
Direct Sales Representative
Absa Bank Kenya
04.2016 - 07.2017
Bachelor of Science - Agricultural Economics
Egerton University
No Degree - Accounting
Comboni Polytechnic
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