Self driven person with a background in customer service and team collaboration.mananging orders to ensure client satisfaction,time management and menu recommendations.
Overview
10
10
years of professional experience
Work History
Salesperson
Self employed
Naorobi, Kenya
03.2022 - Current
Conducted market research to keep up to date in the market competition
Enganged customers to understand their needs and preferences and meet them.
Developed promotional materials to market the products sold and attract potential customers
Waitress
The Heron Hotel
Nairobi, Kenya
01.2019 - 12.2021
Provided exceptional customer service in fast-paced environment.
Assisted guests with selecting menus and dietary restrictions.
Took accurate food and drink orders using point-of-sale system.
Made sure the customers were satisfied with the services offered
Handled complains in a professional manner and made sure its resolved
Maintained cleanliness in the tables
Waitress
Monikos kitchen at world bank offices
Nairobi , Kenya
01.2016 - 12.2018
Took accurate orders from customers using point of sale system
Collaborated with the chefs to ensure food is delivered on time to customers
Handled payments efficiently
Maintained cleanliness at the donning areas
Provided good customer service by addressing complains in a professional manner and on time
Education
Certificate - Computer Studies
Jomo Kenyatta University And Technology
09.2013 - 11.2013
Some College (No Degree) - Nail Technology And Beauty
Beauty Point College
Nairobi , Kenya
Skills
Customer care
Market research
Customer relationship management
Menu knowledge
Point of sale operation
Conflict resolution
Team collaboration
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Kiswahili
Advanced (C1)
C1
Timeline
Salesperson
Self employed
03.2022 - Current
Waitress
The Heron Hotel
01.2019 - 12.2021
Waitress
Monikos kitchen at world bank offices
01.2016 - 12.2018
Certificate - Computer Studies
Jomo Kenyatta University And Technology
09.2013 - 11.2013
Some College (No Degree) - Nail Technology And Beauty