Felista Gichure

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained high call quality standards by adhering to company policies and procedures for each interaction.
• Educated customers on company systems, form completion, and access to services.
• Assisted customers by answering questions and responding to inquiries.
• Recommended products to customers, thoroughly explaining details.
• Answered over 100 calls per shift to meet fast-paced call center demands.
• Managed high-stress situations effectively, remaining calm and professional while addressing escalated customer issues.
• Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
• Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates.

• Demonstrated exceptional attention to detail when reviewing identification documents for verification purposes before allowing individuals entry into the polling area.
• Ensured timely resolution of technical issues related to electronic voting machines, minimizing disruptions on election day.
• Ensured accuracy of voter records by diligently updating registration information and verifying eligibility.
• Streamlined the voting process, implementing well-organized ballot distribution procedures.
• Safeguarded democratic principles by strictly adhering to established rules and regulations governing elections in Kenya
• Assisted voters in understanding their rights and responsibilities, fostering an informed electorate.

• Aided customers with inquiries regarding products, store promotions, or special offers to enhance their shopping experience.
• Provided excellent customer service, consistently receiving positive feedback from customers.
• Enhanced customer satisfaction by providing friendly and efficient service at the register.
• Collaborated with management to implement promotional displays that led to increased sales figures for targeted items.
• Balanced daily cash registers accurately, preventing discrepancies in financial records.
• Streamlined cashier operations through proper handling of cash transactions and credit card processing.
• Used POS system to process customer cash, credit and debit transactions.

• Developed strong relationships with clients through excellent customer service and regular followups.
• Assisted call-in customers with questions and orders.
• Explained features and advantages of FAIBA products or services to promote sales.
• Expanded client base by diligently prospecting new leads and effectively presenting product offerings.

• Worked long days outside despite adverse weather, completing projects with caution and attention to meticulous data collection.
• Facilitated knowledge sharing among team members via regular updates on progress or challenges encountered during fieldwork activities.
• Ensured timely completion of projects by managing schedules, resources, and deadlines for multiple concurrent tasks.
• Maintained a safe working environment by adhering to safety protocols and guidelines while conducting fieldwork.
• Expedited decision-making processes with accurate data analysis and interpretation for project leads.
• Reduced errors in data collection through rigorous quality control measures during sample preparation and processing stages.

• Assisting students in software programs like MS Word, MS Excel and Raising tickets to technical or application issues concerning lab.

• Formatting, installing and updating software’s.

• Setting up lab for classes. Daily Checklist and Ping report for the lab.

• Able to resolve issues concerning with remote desktop server on citrix system Installation and configuration of computer hardware operating systems, such as pastel, SPSS, Oracle, Xammp/Wampp, Joomla etc.

• Monitoring & maintaining computer systems onsite.

• Troubleshooting system and network problems and solving hardware/software faults.

• Supporting the roll out of new applications.

• Installation and configuration of Window.