Felista Gichure
NAIROBI,EMBAKASI
Summary
I am eager to contribute to a dynamic organization where I can expand my knowledge and experience in the technology sector. My goal is to embrace opportunities that enhance my skills and propel my career forward, while taking on increased responsibilities.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Contact centre agent
CCI
01.2023 - Current
- Manage large amounts of inbound calls in a timely manner
- Identify customer needs, clarify information and provide solutions and alternatives
- Follow communication scripts
- Build sustainable relationships and engage customers by taking the extra mile
- Meet qualitative targets
Polling Clerk
I.E.B.C
KENYA
08.2022 - Current
- Ensure the smooth flow of voters at the polling station
- Mark voters as proof that the respective voter has voted
- Preparation and arrangement of polling and counting rooms
- Assist the Presiding officer in sorting and counting ballots
- Assist voters where possible or if they need help in any way
- Assist the Presiding officer to stamp and issue ballot papers to voters
- Assist the Presiding officer to set up the polling station before the day of election
- Verification of voters details in the register, this includes details such as the voter’s name, ID and voter’s card number
- Set up and demarcate the polling station and ensure there is order at all times
- Ensure that voters exercise their right to vote and cast their votes in secret
- Ensure the polling station is neat and tidy/ keep the polling station neat at all times
- Perform any other function that may be assigned by the Presiding Officer
Sales shop
Fragrance Market
03.2020 - 01.2021
- I helped stock shelves and display
- Helped valued customer find suitable fragrance
- Providing outstanding customer service to customers
- Knowing stock inventory
- Handled all cash procedure accurately to expedite the client’s transactions
Sales Agent
Jamii Towers Telecommunication Limited
01.2018 - 08.2020
- Source for new business leads, service accounts, obtaining orders for acquisition, and establishing new sub-agent accounts by visiting targeted outlets for existing or potential sales
- Adjusts content of sales presentations by studying the type of sales outlet or trade factor
- Focus sales efforts by studying existing and potential volume of dealers for training and education
- Submit orders by referring to price lists and product literature
Field Assistant (Research)
Millward Brown
01.2014 - 12.2017
- Collecting data from individuals and organization about products
- Conducting research organization and initiating safety measure in a facility or a Performing surveying and test on equipment for quality
- Delivering qualitative results through research
Sales (promotion)
Unilever
09.2013 - 10.2013
- Collecting data from individuals and organization about products
- Conducting research organization and initiating safety measure in a facility or a Performing surveying and test on equipment for quality
- Delivering qualitative results through research
Internship
United States International University
01.2012 - 12.2012
- Assisting students in software programs like MS Word, MS Excel and Raising tickets to technical or application issues concerning lab
- Formatting, installing and updating software’s
- Setting up lab for classes
- Daily Checklist and Ping report for the lab
- Able to resolve issues concerning with remote desktop server on citrix system Installation and configuration of computer hardware operating systems, such as pastel, SPSS, Oracle, Xammp/Wampp, Joomla etc
- Monitoring & maintaining computer systems onsite
- Troubleshooting system and network problems and solving hardware/software faults
- Supporting the roll out of new applications
- Installation and configuration of Window
Receptionist
Premier Hair and Beauty College
09.2008 - 10.2008
- Provide information on services offered by salon
- Book appointments face to face with client
- Deal with money from salon services
- Cashing up money from daily services
- Making sure money is secure after daily services
- Tidy and maintain salon reception area
Education
HIGHER DIPLOMA - MIS
Vision Institute of Professionals
01.2011 - 12.2011
DIPLOMA - MIS
Vision Institute of Professionals
01.2010 - 12.2010
FOUNDATION DIPLOMA - MIS
Vision Institute of Professionals
07.2009 - 12.2009
Skills
Data entry
Computer skills
Microsoft office
Problem-solving skills
Customer service
Call center customer service
Communicating with clients
Customer support
Inbound phone calls
Product knowledge
Technical support
Otherrelevant
- Awarded Certificate of commendation for Book keeping in MIS
- Certificate in soft skills
Timeline
Contact centre agent
CCI
01.2023 - Current
Polling Clerk
I.E.B.C
08.2022 - Current
Sales shop
Fragrance Market
03.2020 - 01.2021
Sales Agent
Jamii Towers Telecommunication Limited
01.2018 - 08.2020
Field Assistant (Research)
Millward Brown
01.2014 - 12.2017
Sales (promotion)
Unilever
09.2013 - 10.2013
Internship
United States International University
01.2012 - 12.2012
HIGHER DIPLOMA - MIS
Vision Institute of Professionals
01.2011 - 12.2011
DIPLOMA - MIS
Vision Institute of Professionals
01.2010 - 12.2010
FOUNDATION DIPLOMA - MIS
Vision Institute of Professionals
07.2009 - 12.2009
Receptionist
Premier Hair and Beauty College
09.2008 - 10.2008