Felicity Kanana
Nairobi
Summary
Dynamic Warehouse Manager with a proven track record at Pickupmtaani, excelling in workflow optimization and budget management. Expert in inventory management and logistics coordination, I have successfully enhanced order fulfillment processes and fostered team development, ensuring high customer satisfaction and operational efficiency.
Results-driven Warehouse Manager known for unparalleled productivity and efficient task completion. Bring specialized skills in inventory management, logistics coordination, and process improvement to streamline operations. Excel in communication, leadership, and problem-solving, ensuring smooth warehouse operations and team cohesion.
Reliable professional with positive attitude and dedication to deliver quality in all operational activities. Experienced leading warehouse teams to accurately fulfill orders. Displaying articulate communication skills and effectively partnering with management teams.
Skilled in leading operations within transportation, storage, and distribution sectors. Offer solid experience in optimizing supply chain logistics, managing warehouse operations, and implementing cost-saving strategies. Strong in team leadership, operational analysis, and problem-solving to enhance efficiency and reduce overheads. Contributed to significant process improvements in previous roles, ensuring timely delivery and inventory accuracy.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Warehouse Manager
Pickupmtaani
Nairobi
01.2025 - 06.2025
- Developed strategies to optimize workflow processes in order to maximize productivity.
- Managed overall budgeting for warehouse operations including labor costs and equipment maintenance expenses.
- Ensured that all orders were accurately fulfilled in a timely manner.
- Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
- Organized regular cycle counts of physical inventory to ensure accuracy of system data.
- Planned and implemented efficient warehousing systems for incoming and outgoing goods.
- Utilized inventory management software to track stock levels and maintain accurate records.
- Established procedures for receiving, storing, handling hazardous materials safely.
- Created reports on key metrics such as shipping accuracy rates, turnaround times, inventory levels.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Resolved customer complaints related to product quality or delivery issues.
- Drafted policies related to storage space utilization and distribution operations.
- Collaborated closely with logistics teams to ensure smooth flow of shipments across international borders.
Customer Service Representative
Pickupmtaani
Nairobi
09.2022 - 01.2025
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Conducted regular follow-up calls with customers after resolving their issues.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Implemented innovative methods for streamlining the customer service process.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Answered customer inquiries via phone, email, and chat.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Certified Events Planner - Events Planning
Sns Picnics
Nairobi , Kenya 06.2025 - 07.2025
Certificate - Customer Service
Alison
07.2022 - 08.2022
Skills
- Workflow optimization
- Budget management
- Inventory management
- Customer service
- Process improvement
- Order fulfillment
- Logistics coordination
- Staff training
- Stock control
- Team building and leadership
- Hiring and training
- Warehouse logistics
Timeline
Certified Events Planner - Events Planning
Sns Picnics
06.2025 - 07.2025
Warehouse Manager
Pickupmtaani
01.2025 - 06.2025
Customer Service Representative
Pickupmtaani
09.2022 - 01.2025
Certificate - Customer Service
Alison
07.2022 - 08.2022