Summary
Overview
Work History
Education
Skills
Timeline
Generic

Favour Mboya

Customer Service Representative
Nairobi,Nairobi

Summary

Upon learning about the Customer Service Representative posting with your company, I was eager to contact you with my interest. When reviewing the job description, I was excited to see how well my experience aligns with your company's needs and position requirements. From reading your company's website, I feel your core mission and culture suit what I offer as a professional. As an adept Research and data collection, I have a well-rounded skill set in call center and honed talents in complaint resolution and data management, making me an ideal fit for the Customer Service Representative position. Further, I am a recognized expert in communication and a communicative collaborator. My previous roles have strengthened my capabilities in management and collaboration, including a keen attention to detail and accuracy. I am excited at the prospect of bringing my talents to your company. I look forward to hearing from you, at your earliest convenience, to discuss how my experience and qualifications will prove valuable in the Customer Service Representative role. Thank you for your time and consideration. Sincerely, Favour Mboya

Overview

1
1
Language
2
2
years of professional experience

Work History

Customer Service Representative

Ted's
01.2025 - 12.2025
  • Assisted customers with inquiries and product selections to enhance satisfaction.
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Processed transactions accurately using point-of-sale systems to maintain efficiency.
  • Collaborated with team members to ensure smooth operations during peak hours.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Sales Manager

Safaricom Home Fiber
01.2024 - 12.2024
  • Developed sales strategies to drive customer acquisition and improve market penetration.
  • Trained and mentored team members on product knowledge and sales techniques.
  • Analyzed market trends to identify opportunities for growth and expansion.
  • Collaborated with cross-functional teams to enhance product offerings based on customer feedback.
  • Managed sales pipeline, ensuring timely follow-up with leads and prospects.
  • Implemented customer retention initiatives, resulting in improved satisfaction rates.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.

Education

Degree in Business Management - Business Administration

KCA
Kisumu
05-2027

Skills

Customer service

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Call center experience

Computer proficiency

Complaint handling

Timeline

Customer Service Representative

Ted's
01.2025 - 12.2025

Sales Manager

Safaricom Home Fiber
01.2024 - 12.2024

Degree in Business Management - Business Administration

KCA
Favour MboyaCustomer Service Representative