FAUZIA AORI OJIAMBO
Executive/Medical Virtual Assistant
Nairobi,30
Work Preference
Summary
Certified Medical Administrative Assistant professional with comprehensive knowledge in medical office management and patient care coordination. Known for effective collaboration with healthcare teams and consistently achieving administrative goals. Recognized for adaptability and reliability in dynamic healthcare environments.
Professional medical administrative specialist with proven ability to streamline office operations, manage patient records, and coordinate schedules efficiently. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Reliable in handling sensitive information with confidentiality and accuracy, utilizing excellent communication and organizational skills. Expertly managed patient records, scheduling, coding and billing processes while enhancing office efficiency. Demonstrated proficiency in patient communication and healthcare regulations.
Overview
16
16
years of professional experience
3
3
Certification
1
1
Bachelors Degree
2
2
Diploma
Work History
Certified Medical Administrative Assistant
Metropolitan Hospital
01.2022 - Current
- Coordinated patient scheduling and managed front desk operations, significantly improving appointment adherence and patient flow.
- Implemented electronic health record systems to streamline data management, enhancing accuracy and accessibility of patient information.
- Developed and maintained patient communication protocols, leading to increased patient satisfaction and improved service delivery.
- Trained and mentored new administrative staff, fostering a collaborative environment that enhanced team performance and efficiency.
- Ensured compliance with healthcare regulations and policies, minimizing risks and maintaining high standards of patient care.
- Assisted in billing and insurance verification processes, resulting in timely reimbursements and reduced claim denials.
- Supported healthcare providers by preparing and organizing patient records, enhancing workflow efficiency and reducing administrative burdens.
- Consistently met deadlines for documentation submissions, contributing to a well-functioning medical office environment.
- Enhanced office efficiency by managing and maintaining accurate medical records for easy retrieval.
- Streamlined billing processes to prevent delays in payments from insurance companies or individual clients.
- Addressed concerns raised by patients or their families promptly, demonstrating empathy while providing accurate information.
- Ensured timely insurance claim processing, resulting in faster reimbursements for patients and the clinic.
- Facilitated smooth communication between patients and providers through accurate message relaying and prompt callbacks.
- Supported clinic operations by overseeing proper handling of confidential patient information, adhering to HIPAA regulations.
- Achieved higher patient satisfaction by streamlining appointment scheduling and follow-up processes.
- Increased patient retention with excellent customer service during registration and check-in/check-out procedures.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Obtained pre-authorization from insurance.Processed verified insurance eligibility and secured pre authorizations medical insurance companies ahead of medical services, claims and payments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Used google calender to schedule appointments for doctor visits and procedures.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Prepared and processed patient referrals and transfer requests.
- Received and routed laboratory results to correct clinical staff members.
- Assisted with medical coding and billing tasks.
- Registered and verified patient records before triage with most up-to-date information.
Virtual Executive Assistant
Assuared Brokers Insurance Company
05.2016 - 12.2021
- Streamlined executive scheduling by implementing a centralized calendar system, enhancing communication and reducing appointment conflicts.
- Managed correspondence and prioritized communications, ensuring timely responses and improved stakeholder engagement.
- Coordinated travel arrangements and itineraries, optimizing cost-efficiency and time management for executive travel.
- Developed and maintained comprehensive filing systems, improving document retrieval speed and organizational efficiency.
- Led initiatives to automate administrative processes, significantly enhancing operational efficiency and reducing manual workload.
- Improved efficiency of administrative tasks by implementing organizational systems and automating processes.
- Facilitated positive relationships between executives, clients, staff, vendors, partners, fostering a collaborative work environment.
- Managed sensitive information and maintained confidentiality by implementing secure filing systems.
- Streamlined executive schedules by efficiently managing appointments and prioritizing tasks.
- Contributed to company growth by assisting in new hire onboarding processes and training materials development.
- Liaised effectively between executives and other departments or external contacts for successful collaboration.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Used advanced software to prepare documents, reports, and presentations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Upheld strict timetables by maintaining accurate, balanced calendars.
HUMAN RESOURCE OFFICER
NATIONAL BANK OF KENYA
03.2011 - 03.2016
- Filling of records
- Typing and dispatching memos
- Processing of medical claims forms
- Data entry of applications for employment
- Helping in staff performance review
- Processing applications for leave
- Raising entries for staff loans
- Preparing job description and analysis
- Help conduct interviews
- Developed and implemented recruitment strategies that improved candidate quality and reduced time-to-fill for key positions.
- Conducted comprehensive training programs that enhanced employee performance and increased overall team productivity.
- Managed employee relations initiatives that fostered a positive workplace culture and minimized conflict resolution time.
- Streamlined the onboarding process, reducing new hire integration time and improving overall employee satisfaction metrics.
DIRECT SALES REPRESENTATIVE(OFFICER)
NATIONAL BANK OF KENYA
10.2009 - 02.2011
- Selling of bank products eg. Savings and currents accounts and loans
- Prepare monthly and weekly reports and presenting them to the higher management
- Attend trade shows in order to stay up to date on the latest technologies and newest developments with the products they are selling
- Resolving customer complaints and concerns
- Developed and maintained strong client relationships, enhancing customer loyalty and driving repeat business opportunities.
- Utilized CRM systems to track sales activities, ensuring timely follow-ups and improved customer engagement.
- Conducted market analysis to identify trends, enabling the development of targeted sales strategies and promotions.
- Trained and mentored junior sales staff, fostering a collaborative team environment and enhancing overall performance.
- Prioritized time management skills to handle multiple client accounts simultaneously while maintaining high-quality interactions.
- Implemented feedback mechanisms to gather customer insights, contributing to product improvements and service enhancements.
- Participated in community outreach initiatives, promoting brand visibility and strengthening the bank's presence in local markets.
- Delivered compelling sales presentations that highlighted key features and benefits of products or services, resulting in increased conversion rates.
- Established trust with clients through transparent negotiations, ethical practices, and excellent service delivery standards.
- Cultivated strong client relationships through consistent follow-ups and timely resolution of concerns, ensuring repeat business opportunities.
- Wrote reports outlining activities and sales.
- Provided comprehensive product training to new hires, contributing to their rapid integration into the sales team.
- Informed customers of promotions to increase sales productivity and volume.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Recorded accurate and efficient records in customer database.
- Stayed current on company offerings and industry trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Conducted thorough market analysis to identify new opportunities, enhancing the sales pipeline and growth potential.
- Executed targeted sales strategies, leading to a significant boost in the bank's product adoption.
- Collaborated with cross-functional teams to streamline service delivery, improving operational efficiency and customer experience.
- Trained and mentored junior sales representatives, fostering a culture of knowledge sharing and performance improvement.
- Managed client accounts and facilitated account opening processes, ensuring compliance with regulatory requirements and organizational policies.
- Ensured compliance with national and local laws through regular policy reviews and updates.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Managed departmental budgets effectively, ensuring optimal allocation of resources for necessary equipment and training.
Education
Certificate - Medical Virtual Assistant
Krypyonite Outsourcing Academy
Nairobi, Nairobi Province, Kenya 08.2025 - 10.2025
Bachelors of Business Administration -
Limkokwing University
12.2014
Advance Diploma - Human Resource Management
K.I.M
06.2010
Diploma - Human Resource Management
K.I.M
06.2009
Certificate - Human Resource Management
K.I.M
06.2008
Kenya Certificate of Secondary Education - undefined
ST. Monicah Girls Secondary School
01.2006
Kenya Certificate of Primary Education - undefined
Westlands Pri. School
01.2002
Skills
Patient scheduling
Certification
CERTIFICATE IN TEAM BUILDING COURSE - OCT 2010
Languages
English
Bilingual or Proficient (C2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- HIPAA Certified
Software
Microsoft office, email management ,google workspace, EMR/EHR
Quote
It is better to fail in originality than to succeed in imitation.
Herman Melville
Timeline
Certificate - Medical Virtual Assistant
Krypyonite Outsourcing Academy
08.2025 - 10.2025
Certified Medical Administrative Assistant
Metropolitan Hospital
01.2022 - Current
Virtual Executive Assistant
Assuared Brokers Insurance Company
05.2016 - 12.2021
HUMAN RESOURCE OFFICER
NATIONAL BANK OF KENYA
03.2011 - 03.2016
DIRECT SALES REPRESENTATIVE(OFFICER)
NATIONAL BANK OF KENYA
10.2009 - 02.2011
Advance Diploma - Human Resource Management
K.I.M
Diploma - Human Resource Management
K.I.M
Certificate - Human Resource Management
K.I.M
Kenya Certificate of Secondary Education - undefined
ST. Monicah Girls Secondary School
Kenya Certificate of Primary Education - undefined
Westlands Pri. School
Bachelors of Business Administration -
Limkokwing University