Fatuma Juma Bakari
Mombasa
Summary
Dedicated front desk receptionist with strong customer service skills, attention to detail, and problem-solving abilities. Committed to enhancing guest experiences through effective communication and efficient service.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Front Desk Receptionist
Club Sun N Sands Beach Resort
04.2024 - Current
- Greeted and assisted guests, ensuring exceptional customer service and satisfaction.
- Managed phone inquiries, providing information about resort amenities and services.
- Coordinated room bookings and check-ins, streamlining guest arrival processes.
- Maintained accurate records of guest transactions and reservations using property management software.
- Handled guest complaints efficiently, resolving issues to enhance overall experience.
- Developed strong working relationships with team members, fostering a positive work environment.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Front Desk Receptionist
Serena Beach Resort &Spa
12.2023 - 01.2024
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness.
- Trained new reception staff on operational procedures and customer service standards.
- Implemented improved scheduling practices, enhancing front desk efficiency during peak times.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Resolved customer problems and complaints.
Education
High School Diploma -
Star of The Sea High School
Mombasa, Kenya2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Data confidentiality
- Punctual and reliable
- Relationship building
Languages
English
Bilingual or Proficient (C2)
Swahili
Bilingual or Proficient (C2)
Italian
Beginner (A1)
Timeline
Front Desk Receptionist
Club Sun N Sands Beach Resort
04.2024 - Current
Front Desk Receptionist
Serena Beach Resort &Spa
12.2023 - 01.2024
High School Diploma -
Star of The Sea High School
references
HR Club Sun N Sands
0745711101