Summary
Overview
Work History
Education
Skills
BIODATA
References
Hobbies and Interests
CAREER OBJECTIVES
Timeline
Generic
FATUMA WAKESHO

FATUMA WAKESHO

MARAGUA

Summary

Open-minded and adaptable professional with a strong belief in the power of teamwork, thriving in collaborative environments. Results-oriented with the ability to navigate creative and innovative settings, consistently driving toward the achievement of both collective and individual goals. Embracing diverse ideas fosters a culture of inclusivity and growth, ensuring that all contributions are valued and leveraged for success. Committed to excellence, a proactive approach to problem-solving enhances overall team performance and project outcomes.


Knowledgeable in customer service with proven background in running successful customer engagements . Leveraged strategic planning and operational excellence to achieve significant milestones. Demonstrated leadership and problem-solving skills to enhance team performance and operational efficiency.

Overview

2026
2026
years of professional experience

Work History

Business Owner

Self-employeed
2022 - Current
  • Developed business strategies to enhance customer engagement and retention.
  • Managed daily operations, ensuring efficient workflow and resource allocation.
  • Oversaw financial management, including budgeting and expense tracking.
  • Established vendor relationships to optimize supply chain processes.

control room operator

JKIA
01.2020 - 01.2022
  • Monitored operational systems to ensure safe and efficient airport operations.
  • Operated communication systems for real-time updates and information dissemination among staff.
  • Responded promptly to emergencies, coordinating with relevant departments to mitigate risks.

Sales lady

Stile Gas Company
01.2017 - 03.2019
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Demonstrated product features and benefits effectively to drive sales engagement.
  • Maintained visual merchandising standards to create appealing product displays.
  • Collaborated with team members to manage inventory levels and stock replenishment.

Waitress

Pitstop
02.2016 - 12.2016
  • Provided exceptional customer service, ensuring a positive dining experience for all guests.

Waitress

Dove Cage Lounge
01.2014 - 01.2015
  • Assisted in training new staff on menu offerings and service protocols.
  • Maintained cleanliness and organization of dining area to enhance guest satisfaction.

cashier

myriad chemist
02.2011 - 01.2012
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Assisted customers with product inquiries, providing knowledgeable recommendations.

Education

Certificate - Food and Beverage Service

Prime Staff Limited
12.2014

Certificate -

Mombasa Polytechnic University College
02.2013

Kenya Certificate of Secondary Education - undefined

South Tetu Girls High School
01.2010

Kenya Certificate of Primary Education - undefined

Rurago Academy
01.2006

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Team collaboration and leadership
  • Issue resolution

BIODATA

ENGLISH, SWAHILI AND GERMAN

References

  • The, Manager, 0722-761647, Myriad chemist, P.O Box 338, Maragua, Kenya
  • The, Principal, 0708263575, Prime Stuff Limited, P.O Box 76164-00508, Nairobi, Kenya

Hobbies and Interests

Travelling and exploring new places, Interacting and making new friends

CAREER OBJECTIVES

  • To be focused on the assigned roles and take responsibility of my duties in order to achieve the desired contributions to the organization.
  • Developing of my career through an organizational working environment and expound on my skills through getting exposed to new ideas.
  • To uphold integrity and to be a law abiding citizen of my country, rules and regulations of the organization, in the service of God and humanity.

Timeline

control room operator

JKIA
01.2020 - 01.2022

Sales lady

Stile Gas Company
01.2017 - 03.2019

Waitress

Pitstop
02.2016 - 12.2016

Waitress

Dove Cage Lounge
01.2014 - 01.2015

cashier

myriad chemist
02.2011 - 01.2012

Kenya Certificate of Secondary Education - undefined

South Tetu Girls High School

Kenya Certificate of Primary Education - undefined

Rurago Academy

Business Owner

Self-employeed
2022 - Current

Certificate - Food and Beverage Service

Prime Staff Limited

Certificate -

Mombasa Polytechnic University College
FATUMA WAKESHO