FARIDAH FENNY WOTT
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
6
6
years of professional experience
Work History
SUPERVISOR
LEEWAY CLEANING SERVICES LIMITED
03.2023 - Current
- Plan employee shifts and work schedules
- Delegate Tasks Effectively
- Provides feedback on employee work performance
- Prepares reports and updates for upper management
- Organizes events that will make a positive impact on employees
- Help recruit and train new cleaners
- Help in resolving employee issues and disputes.
RELATIONSHIP MANAGER
I&M BANK
07.2021 - 02.2023
- Retained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership role
- Successfully managing and monitoring of a portfolio made up of 2616 accounts: 1705 Current Accounts, 274 Foreign Currency Accounts, 305 Savings Accounts, 256 Fixed Deposit Accounts as well as Insurance, Loan and Business Accounts
- Monitored, followed-up and escalated cases to meet customer response commitments
- Liaised with clients by phone, email and text messaging to meet client needs and define expectations
- Facilitated meetings and discussions between clients, sales and delivery teams
- Worked with clients to address and respond to client and partnership management issues
- Maintained and built close relationships with customers through regular contact and visits
- Developed summaries to assess each client's participation level and determine targets for follow-up plans
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products
- Built and maintained relationships with new and existing clients while providing high level of expertise
- Developed and managed relationships with vendors to establish cost-effective products and services
- Created and maintained databases to track customer discussions and preferences for accurate, updated records
- Participated in industry events and trade shows to promote products and services
- Analyzed customer data to identify areas of improvement and maximize customer satisfaction
- Participated in staff meetings to discuss innovative strategies to improve services
- Developed customer surveys to measure customer satisfaction and identify areas of improvement
- Maintained knowledge on banking products and distribution to provide optimal service support
- Monitored customer feedback and generated reports to identify areas of improvement
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction
- Facilitated workshops and seminars to educate customers on product features and benefits
- Developed loyalty programs to reward and maintain customer retention.
SALES AND MARKETING
I&M BANK
03.2019 - 06.2021
- Obtained client information by answering telephone calls
- Advised customers about new products and assisted customers in determining best product for needs
- Resolved caller issues quickly and thoroughly
- Informed clients of policies and procedures
- De-escalated and resolved customer complaints with punctual, polite and professional service
- Called prospective clients in market area to explain products offered and qualify leads
- Established strong customer relationships, building recommendations and loyalty
- Presented feedback to management on customer service trends and improvement areas
- Followed up on customers' inquiries to assess satisfaction with provided solutions
- Handled and promptly resolved customer complaints to maintain professional relationships
- Processed customer orders quickly and accurately for timely delivery
- Worked closely with clients to facilitate appropriate loans and credit reports
- Developed new business and managed new and existing clients
- Developed and implemented marketing strategies to maximize sales and attract new clients.
SALES AND MARKETING
SAFARICOM AGENCIES
04.2018 - 02.2019
- Cultivated strong and successful client relationships by being key point of contact for questions and concerns
- Delivered polished and informative presentations to highlight products and close consistent sales
- Passed out informational brochures at businesses to connect with potential customers and increase brand awareness
- Grew business by generating new referrals and sustaining strong pipelines from existing partners
- Exceeded targets consistently, pursuing multiple prospecting avenues to keep leads and sales high
- Tracked sales data to understand current trends and proactively capitalize on emerging opportunities
- Attended monthly sales meetings and quarterly sales trainings
- Set and achieved company defined sales goals
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Conducted market research to identify customer needs and preferences.
Education
BACHELOR OF COMMERCE -
Mount Kenya University
01.2017
DIPLOMA IN BANKING AND FINANCE -
Mount Kenya University
01.2013
INTERNATIONAL GENERAL CERTIFICATE OF SECONDARY EDUCATION -
Milimani High School
01.2010
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Discipline
- Process Improvement
Languages
ENGLISH
SWAHILI
FRENCH
ALPHABETIC SIGN
Organisational Skills
- Financial Acumen
- Leadership Skills
- New Business Generation
- Creativity and Innovation
- Persuasion Techniques
- Marketing Knowledge
- Customer Portfolio Management
- Customer Service
- Business Relationship Building
- Financial Planning Processes
Personal Information
- Date of Birth: 01/14/1993
- Nationality: Kenyan
Hobbies and Interests
- Travelling
- Design
- Computing
- Reading
- Volunteer Work
Timeline
SUPERVISOR
LEEWAY CLEANING SERVICES LIMITED
03.2023 - Current
RELATIONSHIP MANAGER
I&M BANK
07.2021 - 02.2023
SALES AND MARKETING
I&M BANK
03.2019 - 06.2021
SALES AND MARKETING
SAFARICOM AGENCIES
04.2018 - 02.2019
BACHELOR OF COMMERCE -
Mount Kenya University
DIPLOMA IN BANKING AND FINANCE -
Mount Kenya University
INTERNATIONAL GENERAL CERTIFICATE OF SECONDARY EDUCATION -
Milimani High School
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