Summary
Overview
Work History
Education
Skills
References
Timeline
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Fardeen Yusuf

Fardeen Yusuf

Remote Player Support Agent

Summary

Dynamic Customer Support Specialist with a proven track record at GAMETEQ and Plarium, excelling in customer service excellence and problem-solving. Enhanced customer satisfaction by swiftly resolving complex issues and maintaining detailed CRM documentation. Collaborated effectively with teams to improve service quality, demonstrating empathy and a commitment to client retention.

Overview

9
9
years of professional experience
2
2
Languages

Work History

Customer Support Specialist

GAMETEQ
10.2022 - Current
  • Provided timely assistance to customers via support tickets ensuring a high level of professionalism at all times.
  • Managed a high volume of inbound tickets while maintaining excellent response standards and adhering to established procedures.
  • Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Maintained thorough knowledge of product offerings to provide accurate information and expert advice to customers.
  • Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Support Specialist

Plarium
03.2017 - 10.2022
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Collaborated with cross-functional teams to develop and implement effective support strategies.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Delivered exceptional remote support services by leveraging advanced diagnostic tools and methodologies.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.
  • Developed and maintained knowledge base to assist in faster resolution of common issues.
  • Reduced downtime by proactively identifying and addressing system vulnerabilities before they impacted users.
  • Improved customer retention with empathetic and efficient handling of support cases.

Pharmacist Manager

Harleys Limited
01.2018 - 04.2020
  • Promoted pharmacy services to patients and medical providers.
  • Optimized workflow processes, resulting in increased efficiency and productivity within the pharmacy team.
  • Kept prescription drugs and controlled substances safe and secure in pharmacy.
  • Developed strong relationships with healthcare providers to optimize collaborative patient care.
  • Ensured compliance with federal, state, and local regulations, maintaining impeccable pharmacy standards.
  • Implemented inventory management strategies to minimize waste and maximize cost savings.

Education

Bachelor of Pharmacy - Pharmaceutical Medicine

University Of Nairobi
Nairobi, Nairobi Province, Kenya
04.2001 -

Skills

Customer service excellence

References

Aleksander Volkov

email: aleksandr.volkov@gameteq.com
phone: +79284160669 (Telegram, Whatsapp)

Timeline

Customer Support Specialist

GAMETEQ
10.2022 - Current

Pharmacist Manager

Harleys Limited
01.2018 - 04.2020

Customer Support Specialist

Plarium
03.2017 - 10.2022

Bachelor of Pharmacy - Pharmaceutical Medicine

University Of Nairobi
04.2001 -
Fardeen YusufRemote Player Support Agent