Fancy Chepkoech
Nairobi
Summary
Data and impact specialist skilled in project coordination and community outreach. Proven ability to streamline donor reporting and conduct data quality audits, fostering stakeholder collaboration and advancing service performance through actionable insights and ethical practices. Data and impact specialist driving program improvement through effective project tracking and stakeholder engagement. Reduced reporting errors by 20% and facilitated feedback sessions that informed program adjustments, demonstrating a commitment to ethical standards and enhanced service delivery. Capable Project Support Officer with background in coordinating project activities, providing indispensable support to project managers, and ensuring all projects comply with necessary regulations. Strengths include multitasking, effective communication, and problem-solving skills. Previous roles have shown ability to streamline processes for efficiency, oversee accurate documentation and reports, and contribute positively to team dynamics. Forward-thinking project management specialist confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Persuasive in communicating and negotiating with internal team members, vendors and other stakeholders. Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
Certificate
5
5
years of professional experience
Work History
Project Support Officer, Intern
Kenya association of the intellectually handicapped (KAIH)
03.2026 - Current
- Track 6+ project indicators monthly and conduct data quality audits, reducing reporting errors by 20%
- Facilitate quarterly after- action reviews with field staff, documenting actionable lessons that informed programme adjustments
- Lead stakeholder coordination feedback sessions
- Streamline donor reporting by creating a standardized project document tracker
Volunteer: Community Outreach & Youth Programs
Local Initiatives
01.2021 - Current
- Oversaw focus groups and parent and youth feedback sessions throughout school outreach initiatives.
- In community forums, promoted gender-responsive tactics and fair access to services.
- To encourage civic involvement, I oversaw mentorship programs and neighborhood cleanup projects.
- Worked with NGOs to support data gathering for program monitoring and evaluation initiatives.
Enumerator
Department of social protection
Roysambu sub-county
12.2025 - 12.2025
- Performed community-level interviews, KIIs, and household surveys using established procedures.
- Guaranteed ethical field practices, data quality, and confidentiality.
- Daily reports supporting learning, assessment, and monitoring activities were submitted.
- Took part in outreach, beneficiary verification, and community mapping activities.
- Respectfully interacted with community members to promote involvement, trust, and information exchange.
Intern
Department of social development
Roysambu
05.2024 - 11.2024
- Community Outreach: Executed door-to-door awareness campaigns focused on child protection and substance abuse, reaching over 300 community members.
- Case Administration: Initiated and updated beneficiary profiles in the departmental database, ensuring 100% compliance with information privacy standards.
- Stakeholder Liaison: Acted as a point of contact between the department and local NGOs to coordinate food distribution schedules.
- Reporting: Drafted post-event reports and monthly case summaries presented to the District Director.
Customer Care Representative
Bboxx Kenya
02.2022 - 04.2024
- Gathered and entered accurate and private client data into CRM systems.
- Identified service issues and escalated data-driven insights, enhancing customer satisfaction.
- Maintained high-quality service delivery by tracking results and conducting follow-ups.
- Used inclusive communication and feedback gathering to assist farmers and rural clients.
- Oversaw technical assistance for the app, transforming customer complaints into actionable suggestions for system enhancement.
- Participated in team performance reviews and prepared internal reports.
Education
Bachelor of Science - Community Resource Management
Kenyatta University
12-2025
Skills
- CRM Platforms (Salesforce, Bboxx CRM)
- Google Sheets & Forms
- Microsoft Excel & PowerPoint
- Mobile App Troubleshooting
- Survey Design (Manual & Digital)
- Data Collection & Reporting
- Monitoring & Evaluation Support
- Stakeholder Engagement
- Communication
- Training & Peer Support
- Project Coordination
- Team Collaboration
- Ethical Standards & Data Privacy
- Project management
- Community engagement
- Stakeholder coordination
- Report writing
- Program evaluation
- Data analysis
- Communication strategies
- Scope management
- Project scheduling
- Cross-functional coordination
- Documentation management
- Team collaboration
- Conflict resolution
- Risk management
- Adaptability
- Effective communication
- Agile methodology
- Resource coordination
- Organizational skills
- Self motivation
- Microsoft Project
- Compliance monitoring
- Time management abilities
- Critical thinking
- Change management
- Decision-making
- Continuous improvement
- Goal setting
- Project planning
- Relationship building
- Stakeholder management
- Training & Development
- Process improvement
- Risk assessment
- Mind mapping
- IT project management
Languages
English
Proficient (C2)
C2
Swahili
Native
Native
German
Intermediate (B1)
B1
Certification
- Prevention of sexual exploitation and abuse (PSEA) - UNICEF, 2026
- Harmonized Approach to cash transfers (HACT) framework - UNICEF, 2026
- Gender equality and inclusivity advocacy - National Students Caucus, 2022
- Enumerator training - Ministry of Labor and Social Development, 2024 and 2025
Timeline
Project Support Officer, Intern
Kenya association of the intellectually handicapped (KAIH)
03.2026 - Current
Enumerator
Department of social protection
12.2025 - 12.2025
Intern
Department of social development
05.2024 - 11.2024
Customer Care Representative
Bboxx Kenya
02.2022 - 04.2024
Volunteer: Community Outreach & Youth Programs
Local Initiatives
01.2021 - Current
Bachelor of Science - Community Resource Management
Kenyatta University
Personal Information
Nationality: Kenyan
Hobbies and Interests
- Data for development
- Gender equality
- Community development
- Youth empowerment
- Public service innovation
Volunteer Experience
Volunteer: Community Outreach & Youth Programs, Local Initiatives, Kenya, 01/01/21, Present, Oversaw focus groups and parent and youth feedback sessions throughout school outreach initiatives., Promoted gender-responsive tactics and fair access to services in community forums., Oversaw mentorship programs and neighborhood cleanup projects to encourage civic involvement., Worked with NGOs to support data gathering for program monitoring and evaluation initiatives.
Personal Information
Nationality: Kenyan
Hobbies and Interests
- Data for development
- Gender equality
- Community development
- Youth empowerment
- Public service innovation