Summary
Overview
Work History
Education
Skills
Timeline
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Faith Njeri Kiboi

Faith Njeri Kiboi

Receptionist
Nakuru

Summary

Dynamic and results-driven Reservation Agent at Sarova Woodlands Hotel and Spa, skilled in travel bookings and customer engagement. Proven ability to enhance guest experiences through effective problem-solving and upselling techniques, ensuring high occupancy rates and customer satisfaction. Committed to maintaining data accuracy and delivering exceptional service in fast-paced environments.

Overview

10
10
years of professional experience

Work History

Reservation Agent

Sarova Woodlands Hotel and Spa
01.2023 - Current
  • Provide customers with information about availability and pricing.
  • Answer incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Manage online booking inquiries and assist guests and travel partners with questions throughout entire booking cycle.
  • Maintain high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
  • Handle billing information over phone.
  • Resolve various issues and discrepancies for customers.
  • Work closely with front desk to achieve full occupancy of property.
  • Maintain awareness of types of rooms available in different resort locations.
  • Ensure data accuracy across reservation systems through regular audits and routine database maintenance tasks.

VIP Hostess

Dohatna Logistics Park (Fifa World Cup)
11.2022 - 12.2022
  • Elevated overall experience for all guests by being an ambassador of the brand and consistently providing exceptional service.
  • Exceeded sales targets consistently through exceptional networking abilities that attracted high-end clientele to the venue.
  • Optimized scheduling efficiency through meticulous organization of staff assignments throughout each shift or event duration.
  • Delivered unparalleled service for celebrity clients with utmost discretion and professionalism.
  • Played an integral role in maintaining safe environments for all guests through strict adherence to safety protocols.
  • Enhanced client retention rates with proactive follow-ups after each visit to ensure ongoing satisfaction with our services.
  • Maintained a welcoming atmosphere for high-profile clientele with exceptional organizational skills and attention to detail.
  • Built strong relationships with clients through excellent communication and follow-up, resulting in repeat business.
  • Boosted customer satisfaction by efficiently managing VIP table reservations and seating arrangements.

Receptionist Administrator

Grason Career Search
01.2021 - 10.2022
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Streamlined invoice processing, contributing to improved vendor relationships and financial management.
  • Streamlined document preparation, enhancing accuracy and professionalism of outgoing communications.

Receptionist

Nakuru County Government
06.2016 - 09.2020
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Scheduled office meetings and client appointments for staff teams.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Compiled information from files and research to satisfy information requests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Receptionist

Flavors Hotel and Lodge
05.2015 - 05.2016
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Corresponded with clients through email, telephone, or postal mail.

Education

High School Diploma -

St. Agnes Scenary Girls' High School
Nakuru
04.2001 -

Skills

  • Travel bookings
  • Hotel accomodations
  • Customer engagement
  • Record preparation
  • Telephone reservations
  • Phone etiquette
  • Upselling proficiency
  • Cost planning
  • Schedule maintenance
  • Passport applications
  • Production leadership
  • Customer reservations
  • Problem-solving abilities

Timeline

Reservation Agent

Sarova Woodlands Hotel and Spa
01.2023 - Current

VIP Hostess

Dohatna Logistics Park (Fifa World Cup)
11.2022 - 12.2022

Receptionist Administrator

Grason Career Search
01.2021 - 10.2022

Receptionist

Nakuru County Government
06.2016 - 09.2020

Receptionist

Flavors Hotel and Lodge
05.2015 - 05.2016

High School Diploma -

St. Agnes Scenary Girls' High School
04.2001 -

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