Faith Muthoni Kariuki
Nairobi,Kenya
Summary
Enthusiastic and adaptable Tourism & Travel Management graduate with 2+ years of experience in hospitality, customer service, and guest relations. Skilled in creating memorable guest experiences, managing diverse client needs, and working effectively in multicultural environments. Strong communication, patience, and problem-solving abilities, with a passion for delivering engaging and safe activities for children and teens. Open to global opportunities and ready to thrive in an international cruise ship environment.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
OnQ Kenya
Nyeri, Kenya
07.2023 - Current
- Delivered excellent communication support by assisting patients with inquiries and concerns.
- Resolved disputes calmly and effectively, demonstrating strong problem-solving skills.
- Maintained accurate records and ensured compliance with company policies.
- Assisted customers with inquiries through phone and email support.
- Collaborated with team members to resolve complex customer issues.
Clerk - General Elections
IEBC (Independent Electoral and Boundaries Commission)
08.2022 - 08.2022
- Managed voter registration and verification under high-pressure conditions.
- Ensured clear communication and transparency with diverse groups.
Front Office Intern / Guest Relations
Lake Elmentaita Serena Camp
08.2021 - 01.2022
- Assisted guests with reservations, check-ins/check-outs, and tour arrangements.
- Provided friendly, professional service, ensuring high guest satisfaction.
- Coordinated with teams to create smooth guest experiences in a luxury hospitality setting.
Education
Bachelor of Science - Tourism & Travel Management
The Technical University of Kenya
Kenya 09.2017 - 01/2022
Skills
- Guest Relations & Customer Service
- Effective Communication & Patience
- Conflict Resolution & Team Collaboration
- Event & Activity Coordination
- Hospitality & Tourism Operations
- Problem-Solving in Fast-Paced Settings
- Multicultural Awareness & Adaptability
- Time Management & Organization
- Conflict de-escalation
- Complaint resolution
- Effective communication
- Problem solving
References
Available upon request
Open To Relocation
True
Timeline
Customer Support Specialist
OnQ Kenya
07.2023 - Current
Clerk - General Elections
IEBC (Independent Electoral and Boundaries Commission)
08.2022 - 08.2022
Front Office Intern / Guest Relations
Lake Elmentaita Serena Camp
08.2021 - 01.2022
Bachelor of Science - Tourism & Travel Management
The Technical University of Kenya
09.2017 - 01/2022