Faith Mariam Egwa
Waitress
Nairobi
Summary
Punctual and honest waitress/cashier with solid background in customer service environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Cashier
Carrefour
Doha
09.2021 - 09.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed customers and helped determine their needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
Waitress
lantana hotel
Nairobi
07.2019 - 03.2021
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
Certificate - Customer Service And Hospitality
Kunskill
Nairobi 07.2019 - 05.2021
Skills
Drawer management
Swimming,dancing
Dancing and swimming for me it just a bout heaving fun and relaxing after a long day or week at work
Timeline
Cashier
Carrefour
09.2021 - 09.2022
Waitress
lantana hotel
07.2019 - 03.2021
Certificate - Customer Service And Hospitality
Kunskill
07.2019 - 05.2021
Similar Profiles
Cordy Gontran Anderson MATASSACordy Gontran Anderson MATASSA
Equipier logistique at CarrefourEquipier logistique at Carrefour
Mathéo CILLYMathéo CILLY
Employée polyvalent at CARREFOUREmployée polyvalent at CARREFOUR
Suzane MarchiniSuzane Marchini
Senior Strategic Buyer at CarrefourSenior Strategic Buyer at Carrefour