Faithful Njuguna Kabuu
Summary
Dynamic Account Management professional with a strong background in Business Development and B2B relationship management. Successfully managed a portfolio across East, West and Central Africa, consistently exceeding annual sales targets through targeted upselling and cross-selling initiatives. Adept at identifying new market opportunities and implementing outreach strategies that increased the customer base. Passionate about leveraging data-driven insights to enhance client satisfaction and drive sustainable business growth.
Overview
10
10
years of professional experience
Work History
Operations Manager
Haus Communications Limited
07.2020 - Current
- Effectively managing multiple concurrent design projects, delivering high-quality marketing and promotional materials that significantly enhance brand recognition and client sales, while adhering to project deadlines.
- Provide expert consultations to clients, developing customized IT solutions that catered to their specific needs and requirements; demonstrated exceptional problem-solving skills in identifying and resolving technical issues during project execution.
- Devised a farm management information system that substantially improved overall farm productivity and operational efficiency.
- Created and implemented a poultry farm bookkeeping application, enabling precise tracking of farm expenses and revenue.
- Collaborated with cross-functional IT solutions integration teams to ensure seamless implementation and integration of hardware and software systems.
- Lead consultative sales conversations with IT, Finance, Operations, and executive stakeholders.
- Work with technical and pre-sales teams to design and present solution proposals.
- Support product demonstrations, technical discussions, and solution positioning.
- Develop proposals, negotiate commercial terms, and manage complex deal cycles.
- Submit weekly and monthly performance and pipeline reports.
- Maintain accurate CRM records for all leads, opportunities, and client interactions.
- Use data to track performance and identify improvement areas.
- Build long-term relationships with key decision-makers and influencers.
- Act as a trusted advisor on technology solutions and digital transformation.
- Ensure smooth handover to implementation and support teams post-sale.
- Gather market intelligence and client feedback to inform strategy.
Business Development and IT Manager
Jarvis Products Kenya
04.2022 - 10.2022
- Effectively set up and implemented IT systems and marketing strategies to enhance company operations and efficiency by integrating IT systems and developing impactful marketing campaigns, increasing brand awareness and customer engagement.
- Optimized the procurement and distribution process for equipment, leading to cost reductions and improved operational efficiency.
- Maintained and updated computer hardware and software, ensuring all systems were updated and functional.
- Successfully expanded the brand presence in multiple countries, including Nigeria, Ghana, Cameroon, and DRC, while managing high-performing teams of lead generators.
- Fostered strong customer relationships, resulting in increased sales and revenue through successful sale of meat processing equipment, sausage lines, and other processing plants, driving in repeat business and referrals.
- Delivered exceptional customer service, promoting customer satisfaction and brand loyalty.
- Effectively developed and managed a distribution network, leading to increased sales and revenue.
- Skillfully negotiated favourable agreements with suppliers and distributors, contributing to cost savings and enhanced profitability.
- Ensured prompt delivery of goods and maintained a high level of customer satisfaction.
Technical Presales Engineer Intern
Saurus Networks
08.2019 - 11.2019
- Developed and executed effective sales strategies, driving significant revenue growth for the organization.
- Expertly managed projects, delivering timely and high-quality results while meeting client expectations.
- Designed and implemented robust network infrastructures for multiple clients, enhancing network performance and reliability.
- Demonstrated in-depth understanding of network design, implementation, and troubleshooting, offering expert guidance to clients.
- Provided prompt and efficient technical support, resolving client issues with minimal business disruption.
- Conducted regular system maintenance, ensuring optimal functionality and up-to-date client systems.
- Fostered and maintained strong client relationships, delivering exceptional customer service and ensuring satisfaction.
Information Technology Intern
Kenya Animal Genetics Resources Centre
08.2016 - 11.2016
- Efficiently managed domain and network configurations, optimizing network performance and ensuring organizational efficiency.
- Proactively detected and resolved network issues, reducing downtime and boosting productivity.
- Designed and implemented a computer inventory system to accurately track assets and prevent loss or theft of equipment.
- Exhibited proficiency in ERP systems, delivering support and assistance to end-users.
- Conducted prompt and efficient computer repairs, minimizing end-user downtime and promoting productivity.
- Demonstrated expertise in diagnosing and troubleshooting complex technical issues, resolving problems with minimal impact on business operations.
Education
Network Security Expert (NSE) -
FortiNET Network Security Academy
01.2019
Certificate, Fiber Optic Technology -
Jomo Kenyatta University of Agriculture and Technology
01.2019
Bachelor of Business and Information Technology -
Jomo Kenyatta University of Agriculture and Technology
01.2018
CCNA Routing & Switching (Cisco Academy Program) -
African Advanced Level Telecommunications Institute (AFRALTI)
01.2018
Certified Public Accountant -
KCA University
01.2016
Skills
- Market Analysis
- Social Media Marketing
- Territory Planning
- Stakeholder engagement
- Client Retention
- Lead Generation
- Cold Calling
- Contract Negotiation
- Deal closing
- CRM Software
- Data Analysis
- Project Management
- Customer Relations
- Account Management
- Business Development
- Cyber Security Governance
- Lan Configuration
- Web Design & Development
- Network Design
- Troubleshooting
- Microsoft 365 deployment & configuration
- Training
Timeline
Business Development and IT Manager
Jarvis Products Kenya
04.2022 - 10.2022
Operations Manager
Haus Communications Limited
07.2020 - Current
Technical Presales Engineer Intern
Saurus Networks
08.2019 - 11.2019
Information Technology Intern
Kenya Animal Genetics Resources Centre
08.2016 - 11.2016
Network Security Expert (NSE) -
FortiNET Network Security Academy
Certificate, Fiber Optic Technology -
Jomo Kenyatta University of Agriculture and Technology
Bachelor of Business and Information Technology -
Jomo Kenyatta University of Agriculture and Technology
CCNA Routing & Switching (Cisco Academy Program) -
African Advanced Level Telecommunications Institute (AFRALTI)
Certified Public Accountant -
KCA University