Faith Eileen Meta Wanyanga
Administrator
Nairobi
Summary
Knowledgeable Administrator with solid background in administrative functions, including office management and staff coordination. Successfully streamlined office operations, enhancing productivity and efficiency. Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Customer Service Expert
Majorel Kenya
09.2024 - Current
- Managed high-stress situations with professionalism, maintaining composure while providing exceptional service under pressure.
- Enhanced customer satisfaction by promptly addressing and resolving issues.
- Established rapport with clients by actively listening to their needs and addressing concerns empathetically and effectively.
- Boosted customer retention with exceptional service and timely resolution of concerns.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Administrative Assistant
Dimensions Architects & Interior Designers Uganda
01.2019 - 01.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Communications Officer
Mwangaza Trust Limited
11.2017 - 01.2019
- Enhanced brand visibility by developing and implementing strategic communication plans.
- Collaborated with cross-functional teams to ensure consistent messaging across all platforms and materials.
- Produced engaging multimedia content such as videos and infographics to support various marketing efforts.
- Conducted thorough market research to inform strategic communication decisions aligned with organizational goals.
- Led corporate social responsibility initiatives, increasing community involvement, and positive brand association.
- Maintained a comprehensive library of up-to-date promotional materials for use in presentations, pitches, or events.
- Designed and executed successful public relations campaigns, raising company profile.
- Increased audience understanding with clear, concise communication.
- Enhanced brand visibility by developing and implementing comprehensive social media strategies.
- Oversaw production of annual reports, highlighting company achievements.
- Used various social media platforms for media and blogger outreach.
- Built and maintained positive relationships with public by utilizing strategic plans.
Education
Post Graduate Diploma - Business Administration
Uganda Management Institute
Kampala, Uganda 04.2001 -
Bachelor of Arts - Communications
Daystar University Kenya
Nairobi, Nairobi Province, Kenya 04.2001 -
Skills
Call center experience
Timeline
Customer Service Expert
Majorel Kenya
09.2024 - Current
Administrative Assistant
Dimensions Architects & Interior Designers Uganda
01.2019 - 01.2024
Communications Officer
Mwangaza Trust Limited
11.2017 - 01.2019
Post Graduate Diploma - Business Administration
Uganda Management Institute
04.2001 -
Bachelor of Arts - Communications
Daystar University Kenya
04.2001 -
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