Faith Wangui Mwangi
Nairobi
Overview
17
17
years of professional experience
Work History
Sales Director
Saipe Touch Ltd
01.2022 - Current
- Sales lead team leader
- Set sales team's yearly targets aligned with overall business objectives.
- Supported sales team in negotiating and closing business deals to achieve revenue goals.
- Managed client relationships to enhance customer satisfaction and retention.
- Assisted the team in meeting targets promptly.
- Rewarding the best salesperson monthly
- Sourced goods to fulfill client requirements.
Sales Administrator
Fast Choice Ltd
01.2016 - 01.2021
- Supported sales team with daily and weekly reports to track performance and inform strategy
- Reported individual salesperson progress to sales manager and Director to monitor team performance
- Facilitated weekly team meeting to discuss sales strategies and performance.
- Prepared weekly meeting agendas for sales team to facilitate focused discussions
- Projecting the salespeople's target, achieved target and the deficit to be recovered
- Working on Tender documents and quotations
Administrative Assistant/Secretary
Ngatia & Associates Advocate
04.2013 - 04.2014
- Managed mail operations by receiving, recording, and dispatching all correspondence to ensure timely communication
- Maintained detailed register to track outgoing and incoming mail and calls, enhancing accountability and efficiency
- Received and answered calls and transferring the calls appropriately
- Executed dispatch of urgent, confidential, and delicate documents to safeguard sensitive information
- Updating directors diary and handling confidential documents
- Coordinated ground travel as instructed and within the company policy
- Typing from drafts and manuscripts as well as typing routine letters, memos and reports
Office Assistant
Johnali Commercial Agencies Limited
07.2011 - 02.2013
- Maintained the calendar (Business) and ensuring the director’s schedule is well organized
- Coordinated travel arrangements, including reservations, trip agendas, hotel accommodations, and follow-up activities
- Received and answered calls and transferring the calls appropriately
- Managed mail including receiving, recording and dispatching of all mail
- Executed administrative duties according to instructions
- Facilitated employee meetings to gather feedback on company progress, promoting an open-door policy
- Conducted quarterly performance evaluations for all employees to assess and enhance individual contributions
- Assisted in streamlining work processes and helping create written processes
- Managed private real estate transactions to maximize investment returns.
Marketing Agent (Industrial Practicum)
Jubilee Insurance Company
12.2010 - 06.2011
- Sold advertising to new customers and key accounts, achieving revenue targets and driving advertising sales.
- Maintained and developed relationships with existing customers via regular meetings, telephone calls and emails
- Educated customers on product terminology, features, and benefits to enhance sales and customer satisfaction.
- Pursed and converted all asset and liability leads generated from bank departments
- Resolved customer-related issues and escalated complex problems to sales manager for timely resolution.
- Worked with the Managing Editor and sales team managers on the development of sales and marketing strategies
- Communicated to the purchasing department unexpected increases or decreases in demand for products
Sales and Marketing Internship
Coca-Cola Sabco
05.2010 - 08.2010
- Increased sales and average order size by means of cross-selling, up-selling, add-on sales and offered promotional sale items
- Proactively recommending items needed by customers to increase customer satisfaction and improve transaction profitability
- Determined customer requirements and expectations in order to recommend specific products and solutions
- Recommended alternate products based on cost, availability or specifications
- Conducted market research surveys among clients to gather feedback on sales techniques and assess after-sales service quality
- Followed up with customers post-sale to ensure satisfaction and address any complaints
- Analyzed trends in customer satisfaction to identify areas for improvement
- Nairobi Bottlers Limited
Placement Office (Work study)
Daystar University
09.2009 - 05.2010
Education
Masters of Science - procurement & Logistics
JomoKenyatta University of Agriculture and Technology
01-2015
Bachelor of Commerce - Business Administration and Management
Daystar University
06-2011
Kenya Certificate Of Secondary Education -
Kahuhia Girls High School
01-2004
Skills
- Sales negotiation
- Sales forecasting
- Marketing analytics
- Presentation delivery
- Product knowledge
- Excel and Access proficiency
- Strategic thinking
- Organizational skills
- Attention to detail
- Interpersonal coordination
- Works under pressure
- Customer service expertise
- Time management
Accomplishments
- Awarded AI certificates in Midjourney, Gemini, Chatgpt, Claude, Deepseek, Lovable, Jasper Ai
- Appointed as an acting Unit manager at Jubilee Insurance Company
- Award for being an active member of Purchasing and Logistics Association of Daystar
- Reward for participating in community work with Red Cross Society of Kenya
- Recommendation letter for work performance from Coca-Cola Company
References
- Grace Karanja, Daystar Placement Officer, 0721677904, gkaranja@daystar.ac.ke
- John W. Muya, Director, Johnali Commercial Agencies Ltd, 0720732040, jonaliagencies2012@gmail.com
- Francis Mulanda, Unit Manager, Jubilee Insurance Company, 0726621356, mulandakissinger@gmail.com
Hobbies and Interests
- Reading
- Networking
- Travelling
Volunteer Experience
- International Humanity Foundation (IHF), Volunteer
- Kenya Red Cross Society, Volunteer
- Children’s Ministry, Maji Mazuri Children’s Center, Volunteer
Personal Information
- Date of Birth: 06/24/86
- Marital Status: Single
Timeline
Sales Director
Saipe Touch Ltd
01.2022 - Current
Sales Administrator
Fast Choice Ltd
01.2016 - 01.2021
Administrative Assistant/Secretary
Ngatia & Associates Advocate
04.2013 - 04.2014
Office Assistant
Johnali Commercial Agencies Limited
07.2011 - 02.2013
Marketing Agent (Industrial Practicum)
Jubilee Insurance Company
12.2010 - 06.2011
Sales and Marketing Internship
Coca-Cola Sabco
05.2010 - 08.2010
Placement Office (Work study)
Daystar University
09.2009 - 05.2010
Masters of Science - procurement & Logistics
JomoKenyatta University of Agriculture and Technology
Bachelor of Commerce - Business Administration and Management
Daystar University
Kenya Certificate Of Secondary Education -
Kahuhia Girls High School