FAITH WAITHIEGENI NGUNJIRI
Nairobi
Summary
Highly organized and dedicated professional with 7 years of extensive experience in the hospitality sector, demonstrating a proven ability to manage complex operations, coordinate diverse projects, and ensure seamless administrative workflows. Adept at streamlining processes, facilitating cross-functional collaboration, and maintaining meticulous attention to detail. I am eager to leverage my strong organizational, communication, and client relationship management an impact-driven organization.
Overview
11
11
years of professional experience
Work History
Sales Account Manager
The Residences at The Karen Country Club
04.2025 - Current
- Maintained up-to-date accounts, contact, activity, and business details.
- Responded to daily requests and leads from potential clients in an agile and prompt manner,including group quotations and proposals.
- Proactively and efficiently planned, organized, and managed the annual sales calendar and Commercial Action Plan.
- Provided weekly and monthly reporting of results, as required by Management.
- Managed a diverse portfolio of accounts, ensuring each client received personalized attention and support to ensure maximum yielding in line with budget targets.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements with the clients
- Monitored market trends,competitor activity and quoted pricing to maintain healthy profit margins.
- Implemented effective sales strategies to expand market share within the assigned territory.
- Achieved higher client satisfaction ratings through consistent communication and problem resolution.
- Developed and maintained long-term relationships with key clients for sustained growth.
- Attended industry conferences and events, establishing valuable networking connections for potential partnerships.
Sales Executive
The Boma Hotels
10.2023 - 03.2025
- Managed key client relationships and identified new business opportunities, consistently achieving departmental targets.
- Cultivated strong rapport with clients throughout pre, during, and post-conference stages, ensuring high satisfaction.
- Facilitated internal communication and coordination with various hotel departments to ensure seamless execution of function bookings and events.
- Administered event contracts and long/short-term agreements, ensuring accuracy and compliance.
- Oversaw the complete management of group bookings, from initial inquiry to final execution.
- Prepared comprehensive monthly sales reports for performance tracking and identifying areas for strategic improvement.
Sales Coordinator
Fourpoints by Sheraton Hurlingham
08.2022 - 09.2023
- Served as a crucial liaison, ensuring seamless communication and coordination between various hotel departments and the sales team.
- Provided comprehensive administrative support to the sales department, enhancing operational efficiency.
- Conducted detailed site inspections for guests, providing essential information about hotel facilities.
- Managed client and booker inquiries and concerns regarding property facilities and services, ensuring prompt resolution.
- Generated weekly/monthly sales summaries and media exposure evaluations for strategic planning.
Corporate Sales Executive – Group
Marasa Africa Lodges (Aberdare Country Club / The Ark Lodge)
11.2020 - 04.2022
- Coordinated visits with potential clients to present and promote facilities across multiple properties.
- Assisted in expanding client contact databases and implementing regular communication plans for sales and special offers.
- Supported the planning and hosting of FAM trips, sales trips, and site inspections to various properties, managing logistics and guest experience.
- Maintained consistent and qualified sales call plans, demonstrating strong organizational skills in client outreach.
- Collaborated closely with Front Desk, Reservations, and Banqueting departments to identify and leverage potential sales leads.
- Provided weekly sales updates and performance reports to the Sales Director, demonstrating strong reporting skills.
Corporate Sales Executive
Aberdare Safari Hotels (Treetops Lodge / Outspan Hotel)
11.2017 - 09.2020
- Prepared and presented sales proposals, highlighting hotel service features and qualities to prospective clients.
- Assisted clients in selecting appropriate services based on their specifications and preferences, showcasing strong client advisory skills.
- Oversaw booking and reservation processes and collaborated with other hotel staff to ensure positive client stays and events.
- Conducted after-sale follow-ups to ensure client satisfaction and address any post-event needs.
Procurement Intern
Kenyatta National Hospital
07.2014 - 10.2014
- Responsible for collecting and dispatching suppliers' Local Purchase Orders (LPOs) from various departments.
- Managed the receiving and recording of deliveries from diverse suppliers, ensuring accuracy.
- Maintained an efficient electronic filing system for documents using Funsoft systems.
- Handled day-to-day logistics and hotel bookings for KNH staff.
- Prepared and supervised meeting rooms for board meetings and organized catering services for board members.
- Recorded and maintained an up-to-date inventory file of various departments.
Education
Bachelor of Commerce (B.Com.) - Purchasing, Procurement/Acquisitions and Contracts
University of Nairobi
12.2015
CIPS - Purchasing, Procurement/Acquisitions and Contracts
Kenya Institute of Purchasing Management (KISM)
05.2015
Skills
- Project & Event Coordination: Event Planning, Logistics Management, Cross-team Collaboration, Meeting Coordination
- Administrative & Operational Support: Records Management, Data Management, Supply Chain Logistics, Inventory Management
- Communication & Relationship Management: Interpersonal Communication, Client Liaison, Stakeholder Engagement, Presentation Development
- Technical Proficiency: Microsoft Excel, CRM Software (implied from sales roles), Google Workspace (assumed, if not, consider learning), Electronic Filing Systems (Funsoft)
- Business Acumen: Quotations, Contract Facilitation, Competitive Analysis, Negotiation, Procurement
References
Available upon request
Timeline
Sales Account Manager
The Residences at The Karen Country Club
04.2025 - Current
Sales Executive
The Boma Hotels
10.2023 - 03.2025
Sales Coordinator
Fourpoints by Sheraton Hurlingham
08.2022 - 09.2023
Corporate Sales Executive – Group
Marasa Africa Lodges (Aberdare Country Club / The Ark Lodge)
11.2020 - 04.2022
Corporate Sales Executive
Aberdare Safari Hotels (Treetops Lodge / Outspan Hotel)
11.2017 - 09.2020
Procurement Intern
Kenyatta National Hospital
07.2014 - 10.2014
Bachelor of Commerce (B.Com.) - Purchasing, Procurement/Acquisitions and Contracts
University of Nairobi
CIPS - Purchasing, Procurement/Acquisitions and Contracts
Kenya Institute of Purchasing Management (KISM)
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