To progress in the STEM field
Faith Wairoma
NOC Operator
Nairobi, Nairobi Province
Summary
Dynamic NOC Operator at Egypro East Africa with a proven track record in incident management and network troubleshooting. Enhanced system uptime through proactive problem resolution and optimized performance. Skilled in collaboration and training, fostering team growth while ensuring SLA adherence and compliance with regulatory standards.
Developed critical problem-solving and troubleshooting skills in high-stakes network operations environment. Proven ability to manage and resolve technical issues efficiently, ensuring network stability and performance. Seeking to leverage these skills in transitioning to new field that values technical proficiency and analytical capabilities.
Knowledgeable [Desired Position] with solid background in network operations and management. Proven ability to monitor and maintain network systems, ensuring high availability and reliability. Demonstrated strong analytical skills and effective problem-solving abilities.
Overview
8
8
years of professional experience
1
1
Certification
Work History
NOC Operator
Egypro East Africa
03.2024 - Current
- Managed capacity planning efforts to anticipate future growth needs and proactively address potential bottlenecks before they impact service levels.
- Achieved reduced downtime through proactive identification and resolution of system issues.
- Assisted in training junior NOC operators, sharing knowledge and best practices to enhance team capabilities.
- Optimized network performance by conducting regular maintenance, patching, and updates.
- Presenting in the Daily Performance meeting with the client, Safaricom PLC
- Supported compliance initiatives by maintaining accurate records of all changes made to the production environment according to company policies and regulatory requirements.
- Continuously improved personal technical skills through ongoing research, training, and professional development opportunities.
BTS Security Controller
Brinks Security Services
02.2018 - 02.2024
- Enhanced security measures by implementing advanced surveillance systems and access controls.
- Coordinated with other departments to ensure seamless integration of security measures throughout the organization.
- Managed security team, ensuring proper scheduling, training, and adherence to company policies.
- Collaborated with local law enforcement agencies to share information and improve overall security efforts.
- Conducted background checks on new hires, maintaining a safe work environment for all employees.
- Monitored daily activities through CCTV surveillance systems, identifying potential threats or suspicious behavior early on.
- Improved response time to incidents with thorough training and clear communication channels.
- Identified violators and escorted departing personnel to guard against theft of property.
- Investigated suspicious activities and persons to maintain security of premises.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Education Content Creator
Eneza Education
01.2017 - 01.2019
- Strengthened content through proofreading and editing.
- Continuously honed content strategy by regularly monitoring data analytics, using insights to inform future decision-making and drive ongoing improvements.
- Enhanced reader engagement with well-researched blog posts, incorporating SEO best practices to improve search rankings.
- Optimize website content for SEO, leading to increase in organic traffic and higher visibility in search engine results.
- Organized and hosted live Q&A sessions, directly addressing audience queries and building stronger connection with community.
Education
Bachelor of Arts - Special Education
Mount Kenya University
Thika 04.2001 -
Skills
Network troubleshooting
Incident management
Hardware diagnostics
Escalation procedures
Performance analysis
SLA adherence
Ticketing systems
Network monitoring
Problem resolution
Teamwork and collaboration
Problem-solving
Multitasking Abilities
Organizational skills
Certification
CCIE - Cisco Certified Internetwork Expert
Interests
Timeline
NOC Operator
Egypro East Africa
03.2024 - Current
BTS Security Controller
Brinks Security Services
02.2018 - 02.2024
Education Content Creator
Eneza Education
01.2017 - 01.2019
Bachelor of Arts - Special Education
Mount Kenya University
04.2001 -